As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going. It's our responsibility to __ the customer.
I remember my first ____ job was at a fine restaurant. One afternoon, the manager informed all the cooks and waiters that a VIP _43were coming for lunch. The group were ____ VIPs in the city's fashion industry.
After the group arrived and got ____ comfortably, drinks were ___ _. Normally, the head waiter would be in charge of wine service. __ , the manager asked me to serve that afternoon. I had ___ done wine service, nor had I ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table. As I __ one of the glasses in front of the first customer, somehow I had ___ my grip (抓,握) and six glasses fell on top of a young woman, and then to the floor and __ in pieces. I felt frightened and my face turned red. I apologized many times to the ___ and to the rest of the group.
Quickly, the manager ____ my aid and helped in the cleanup, and sent out their drinks right away. I didn't understand why, but the group were forgiving me and the young woman __ informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, ___ from it and move on. You still have a table to serve and you can't show your ____ or your disappointment. Mistakes and accidents do happen. Keep your ___ up and be confident. The glasses are replaceable.”
I understood why he was truly a well ____ restaurant manager within the neighborhood. His ____ _ relationship with the group made the situation ___ and the group forgave me for that.
A.welcome B.please C.invite D.feed
A.servant B.waiter C.cook D.director
A.family B.class C.number D.group
A.taken up with B.made up of C.added up to D.recognized as
A.seated B.introduced C.dressed D.satisfied
A.bought B.sold C.got D.ordered
A.Therefore B.Besides C.However D.Though
A.often B.never C.once D.Little
A.cleaned B.shook C.set D.broke
A.got B.lost C.forgot D.caught
A.stood B.kept C.lay D.stayed
A.woman B.manager C.man D.guest
A.took over B.gave up C.came to D.rushed against
A.Impatiently B.angrily C.repeatedly D.regretfully
A.hear B.learn C.Tell D.change
A.nervousness B.apology C.excitement D.carelessness
A.nose B.head C.face D.hand
A.behaved B.visited C.respected D.understood
A.new B.close C.terrible D.famous
A.special B.possible C.calm D.comfortable
阅读下面短文,掌握其大意,然后从1~20各题所给出的A、B、C、D四个选项中选出最佳选项。
My fiance (未婚夫) and I were excited about shopping for our first home. But our funds were1, and none of the houses in our price range seemed satisfactory.
One agent2a house in particular. Although her description sounded wonderful, the price was3our range, so we declined. But she kept urging us to have a look4.
We finally did and it was5at first sight. It was Our Home, small and charming, overlooking a quiet lake. Walking through the rooms and talking with the owners, a nice elderly couple, we felt the warmth and6of the marriage within that home. As perfect as it was, the price remained too high for us. But every day, we would sit by the lake, looking at the house and dreaming of7it would be like to live there.
Days later, we made a(n)8-far below the asking price. Surprisingly, they didn't9us. They renewed their offer10. It was also much more than we could afford, but far11than the original asking price.
The next day, we got a12message that another buyer had offered a much higher price. Even so, we decided to talk with the13directly. We made our final offer, which14was thousands of dollars less than the other buyer's bid. We knew it,15we had to try.
"Sold!" said the owner. Then he16: He'd seen us sitting by the lake all those times; he knew how much we loved the place and that we'd17the years of work they had put into their home; he realized he would take a18by selling it to us, but it was worthwhile; we were the people they wanted to live there. He told us to consider the19in the price "an early wedding present."
That's how we found our home and how I learned that when people are20they are not strangers, only friends we haven't yet met.
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When a person is curious about something, it means he is interested in it and wishes to know more about it. There is wrong with curiosity in itself. Whether it is good or bad on what people are curious about.
Curiosity is silly or wrong. Some persons with nothing to do are of curiosity about what their neighbors are doing. They are to know what they are eating or drinking, what they are bringing home or taking out or they have come home so early or late. To be interested in these things is because they are not at all important. It is none of their to know what neighbors do or are doing. Such curiosity is not only foolish but also harmful. For most probably, it to small talk which often brings , shame or disrespect to others, and thus hurt their feelings.
On the other , there is a noble curiosity—the curiosity of the wise, who at all the great things and try to find out all they about them. Columbus could have found America if he had not been . James Watt would not have made the steam engine his curiosity about the raising of the kettle lid(水壶盖). All the great discoveries and inventions in human history have been made a result of curiosity. the curiosity is never about unimportant things, which have or nothing to do with the happiness of the public.
A.something B.nothing C.everything D.anything
A.works B.puts C.takes D.depends
A.always B.sometimes C.seldom D.neither
A.full B.fond C.proud D.lack
A.angry B.worried C.pleased D.anxious
A.how B.when C.why D.where
A.silly B.necessary C.possible D.funny
A.work B.homework C.duty D.business
A.both B.anything C.something D.everything
A.refers B.leads C.causes D.results
A.pride B.harm C.nervousness D.selfishness
A.face B.side C.way D.hand
A.expect B.like C.wonder D.doubt
A.need B.dare C.must D.can
A.never B.ever C.probably D.finally
A.famous B.careful C.curious D.hard
A.for B.without C.in D.from
A.before B.as C.after D.during
A.So B.And C.But D.Or
A.much B.little C.some D.few
阅读下面短文,从短文后各题所给的四个选项(A、B、C和D)中,选出可以填入空白处的最佳选项。
Several times my daughter Carolyn had telephoned to say, “Mother, you must come to see the daffodils (黄水仙) ________ they are over.” I wanted to go, but it was a long drive from my home. “ I will come next Tuesday,” I ________ , a little hesitantly, on her third call.
Next Tuesday I drove there. When I finally ________ Carolyn’s house and hugged my grandchildren, I said, “________ the daffodils, Carolyn! The road is invisible in the fog, and there is ________ in the world except you and these children that I want to see badly enough to drive ________ inch!”
My daughter smiled and said, “You will never forgive yourself if you ________ the chance of seeing the beautiful flowers.”
So we drove there. After twenty minutes on the highway we ________onto a small road and I saw a small church. There we got out of the car. I ________Carolyn down the path. As I turned a ________ of the path, I looked up and gasped. Before me lay the most glorious ________ . There were five acres of flowers. It looked ________ someone had taken ________ gold and poured it down ________ the mountain peak and slopes.
“Who planted all these?” I asked Carolyn.
“It’s ________ one woman,” Carolyn answered. “That’s her home,” Carolyn ________ a cottage .We walked up to the house. On the patio(露台), we saw a ________ .
There it was: “ The Daffodil Principe:1. 50,000 bulbs(球茎). 2. One at a time, by one woman. 3. ________ in 1958.”
For me that moment was a life-changing ________.I thought of this woman whom I had ________ met and who had begun one bulb at a time to bring the beauty and joy to an unknown mountaintop.
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All of us can give others a hand as long as we are willing to do so. Actually, there are some people doing kind things all the time. Spreading kindness, one good deed at a time, is Karla Gibson’s mission. “I wish everyone could join me. There are so many ____ things going on in the world; I mean every day,” said Karla.
Karla had the ____ and sense of duty in December of 2013.The single mother of three said she tended to get down around the holidays, so she ____ to do something to cheer others up. She started a Facebook page and ____ her good deeds each day, from feeding the homeless to giving Easter gifts to the incarcerated (囚犯). She hoped to ____ others.
“We have to do something. Our ____ can make a difference in someone’s day. You ____ know when someone might be having their worst day, and then something like buying them a coffee can change their whole attitude,” Karla ____.
Karla’s greatest ____ so far had to do with coffee. On September 27th, Karla’s birthday, she went to her local Starbucks and gave the ____ $127 to pay for other people’s drinks. She sat at the end of the drive-thru holding a ____ that read, “Have a great day.” She ended up ____ about 23 customers. “It was really fun. It was ____ one of the best birthdays ever,” she said. Her kindness that day didn’t go ____. One couple was so grateful that they surprised her with flowers and balloons to show their ___.
Karla’s acts of kindness have become a ____ affair. Her two sons are always ____ others. “Sometimes I’ll ask Kyle, ‘So, did you do anything extra nice today?’ and he’s like ‘Somebody ____ something in the hallway and I picked it up’ or ‘I held the door for someone’, that kind of thing,” said Karla.
It’s because of Mom that the boys think it’s ____ to give a hand to others. “I think it’s a great idea of hers. It’s always nice to help someone out ____ they really need it,” said Karla’s 15-year-old son Chad.
A.good B.bad C.new D.casual
A.commitment B.appointment C.preference D.success
A.managed B.agreed C.hesitated D.decided
A.did B.mentioned C.shared D.missed
A.greet B.inspire C.introduce D.remember
A.kindness B.happiness C.stories D.sadness
A.still B.often C.never D.even
A.whispered B.explained C.reported D.replied
A.surprise B.challenge C.concern D.moment
A.cashier B.customer C.beggar D.secretary
A.mark B.sign C.symbol D.flag
A.paying for B.picking up C.paying off D.picking out
A.occasionally B.usually C.probably D.hardly
A.unoccupied B.unnoticed C.unorganized D.unquestioned
A.wisdom B.existence C.generosity D.appreciation
A.society B.love C.holiday D.family
A.encouraging B.inviting C.helping D.affecting
A.dropped B.bought C.found D.stole
A.strange B.lucky C.cool D.funny
A.after B.though C.unless D.when
完形填空
阅读下面短文,从短文后所给各题的四个选项(A、B、C和D)中,选出可以填入空白处的最佳选项。
From the time each of my children started school, I packed their lunches. And in each lunch, I ________ a note. Often written on a napkin (餐巾), it might be a thank-you for a ________ moment, a reminder of something we were happily expecting, or a bit of ________ for the coming test or sporting event.
In early grade school they ________ their notes. But as children grow older they become self-conscious (有自我意识的), and ________ he reached high school, my older son, Marc, informed me he no longer ________ my daily notes. Telling him that he no longer needed to ________ them but I still needed to write them, I ________ until the day he graduated.
Six years after high school graduation, Marc called and asked if he could move ________ for a couple of months. He had spent those years well, graduating from college, ________ two internship (实习) in Washington, D.C., and ________ , becoming a technical worker in Sacramento. ________ short vacation visits, however, he had lived away from home. With his younger sister leaving for college, I was________ happy to have Marc back. Since I was ________ making lunch for his younger brother, I ________ one for Marc, too. Imagine my ________ when I got a call from my 24-yere-old son, ________ his lunch.
“Did I do something ________ ? Don’t you love me ________ , Mom?” were just a few of the questions he threw at me as I ________ asked him what was wrong.
“My note, Mom,” he answered. “Where’s my note?”
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The most important lesson I learned in high school had nothing to do with maths or American history.It came at graduation, several minutes before I left Miramonte High School.
I was rather shy back then, content to around with my few friends and to concentrate on my I was doing so well that by the end of senior year I had perfect scores and enough to go to college.
But my good record soon became a to my well-being.In early June of senior year, the headmaster called me into his office.He asked me to give a leave-taking speech at graduation.I looked at him, my heart fast.This was the for my hard work? I said something, but not very clearly, and hurried away from the office.
I was about the decision, finally agreeing to compromise.I wasn't the only speaker—I would the honor with five other students.Still, it was doubtful whether the task was me.How in the world would I give a speech to hundreds of people?
Graduation day soon arrived and, as .I was nervous.I'd been practicing my speech for days, and I had it .But I had never been so in my life.The first half hour of the ceremony passed, and then my came.My name was announced.I managed to reach the platform without falling down.But within minutes, I was , heading back to my seat.
Now I still have the of that speech.My voice trembled a little, but it was clear and strong.I'm proud of that tape.I achieved something I'd never I spoke in front of hundreds of people. I didn't realize it at the time, the successful completion of that speech gave me the to participate in class at college, to give oral reports, and to eventually break free of my .
I never would have chosen to give a speech at graduation.But I'm glad I did.I know it may well turn out to be one of my shining moments.
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When 24-year-old Hannah Brencher moved to New York after college,she was hit by loneliness. One day she felt so that she want to reach out to someone. And so she put pen to paper and started writing letters-letters to complete .
But these weren’t letters about how she was feeling. There were happy letters,all about the other person,not her. She would write messages for people to have a “ day " and tell strangers how brilliant they were, they thought no one else had noticed. Brencher began dropping the all over New York,in cafes,in library books,in parks and on the subway. It made her letter,knowing that she might be making somebody’s through just a few words. It gave her to focus on. And so,The Word Needs More Love Letters was born.
The movement is all about letters—not emails,but handwritten letters. Not love letters,written to a real beloved,but letters for strangers. They don’t necessarily say “I love you”,but they are . kindness—telling people they are remarkable and 15 and all-round amazing. It’s the sort of stuff that most people don’t really say out loud even to the people they ,let alone a total stranger.
Brencher’s initiative(初衷) has now .There are more than 10,000 people who join in all over the world. Last year,she gave a talk. In it,she talked about a university student who dropped letters around her campus,only to suddenly everyone was writing them and there were love letters hanging from the trees.
It’s a very cute idea. I know that if I was on the end of a letter like that,it almost certainly would put a on my face. So I decided to give it a try and see if I could do the same for someone else.
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阅读下面短文, 从短文后各题所给的四个选项 (A、B、C和D) 中, 选出可以填入空白处的最佳选项。
Annie, a neighbor’s daughter, was away for her first semester (学期)at college this school year. She was a very sweet girl but just a bit shy. When her birthday came around, I found out she was feeling a bit ________ .
Her family was quite poor and ________ were tight, so there wouldn’t be any birthday visitors. I wanted to________ her a card and maybe a small ________ to brighten her day a bit. I got her school ________ from her mom and planned to pick something up. Then I got a (n) ________ !
I ________ perhaps a bit more birthday cheer was needed here. I bought some balloons, birthday hats, and________novelties (新颖小巧而廉价的物品) at a store. I took a small ________and asked three other people in my area at work to ________ Happy Birthday and send some birthday wishes to her. It was such fun making the recording! Other people ________ what we were doing and________their voices, so it really sounded like we had a party going on!
Then I bought her a small present and a card as ________planned. The real fun was packing them to be sent. I ________ everything so it was like opening a mini birthday party! At the last minute I added a pack of cupcakes and a box of birthday candles ________ sending them off. I got a call a few days later. Annie said her roommates and one of their neighbors in the ________ got together with her and held a party for her the moment they arrived. She sounded so________ and I was so glad that she had some friends to ________ her special day with.
It was such an easy and ________thing to do. The people who helped me make the tape still laugh and talk about it. And Annie ________me it was the most fun birthday she would remember!
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阅读下面短文,掌握其大意,从每题所给的A、B、C、D四个选项中,选出最佳选项。
He Had a Go
It was a cool spring evening in Melbourne, Australia.I drove to my boxing gym for a Friday night training session.After up, I started training.Then I noticed a tall and slim young man walking through the doors.There was something about him that caught my .
Before long, I realized that he might have a mental illness.Having volunteered for mental illness support groups, I really his problems when I looked at him.
He paid for the session, put on a pair of gloves and then started hitting the punching bags.I watched him from a and wanted to help him to punch straighter and better.Then I felt it was best to leave that up to the trainer who was watching him.
After a few seconds of punching the bag, he stopped and started staring at the .The trainer went up to him and to help him.It was almost like he woke up from a dream.He eye contact with the ceiling at once.
Then the bell rang and it was the end of the round. rounds we are required to do five push-ups(俯卧撑), all the boys that were training that night did five push-ups.He to complete his five push-ups.The bell sounded again and the next round began.He punched the bags for a few seconds and then he .This time he was staring at the walls which were decorated with boxing posters.
It was clear to me that he could not for long.
When I finished training, I decided to go up to him and offer him my help.I held the bag for him and asked him to punch.He the bag a few times and then stopped again.
I smiled at him and asked, “Do you like boxing?”
He replied with a very shy on his face, “Yes, boxing is alright.”
What else could I do than this man and his willingness to give it a go? Most people put self-imposed(自我强加的) on their lives and stop themselves from having a go.I kept thinking about this man while admiring him for even turning up to a boxing gym, let alone training at what appeared to be his .
There are many lessons to learn from this man.What I admired about this man was that he had a go! That is what ordinariness from greatness.
So what will you have a go at?
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第二节 完形填空(共20小题;每小题1.5分,共30分)
阅读下面短文,掌握其大意,从每题所给的 A、B、C、D 四个选项中,选出最佳选项,并在答题卡上将该项涂黑。
My class and I visited Chris Care Center in Phoenix, Arizona to comfort the old people who needed a little cheering up during the holiday season.
The first two there were for persons requiring help in taking care of themselves. We sang for them. They loved our sweet songs and the flowers that we left with them. As we were on the third floor for old people with Alzheimer (老年痴呆症), most of them off at the walls or floor. However, one lady my eye. She was sitting by the door, in a wheelchair, singing songs to herself. They weren’the songs that we were singing, at least they didn’t like that. As we got with each festive song, she did as well. The louder we got, the louder she got. she was singing, she was also out to us with her hands and body. I knew that I should have gone over to her, but I thought that my were to my students. People who worked at the care center could to her, I thought. Just when I stopped feeling about not giving her the attention she needed, one of my students, Justin, showed me what the holiday season is really about.
Justin also the same lady. The difference between us is that he on her needs, but I didn’t. During the last song, “Silent Night,” Justin walked over to her and held her hand. He looked this aged lady in her and with his actions said, “You are important, and I will take my to let you know that.” This tired, elderly lady stopped singing and held his hand. Then she touched his cheek with the other hand. Tears began to fall down her face. No can completely describe that touching moment...
It a boy to teach me, a man, about kindness and love. Justin’s example of a complete, selfless attitude toward another was a that I will never forget. He was the teacher that day, and I consider myself to have witnessed his lesson.来
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阅读下面短文,从短文后各题所给的四个选项(A、B、C和D)中,选出可以填入空白处的最佳选项。
Once upon a time there was a child ready to be born. One day he asked God, “They tell me you are ________ me to the earth tomorrow but how am I going to live there being so ________ and helpless?”
God replied, “Among many angels(天使), I ________ one for you. She will be waiting for you and will ________you. What’s more, your angel will sing for you and will also smile for you every day. And you will feel your angel’s love and be ________.But here in heaven,I do nothing else but sing and smile!That’s enough for me.”
“And how am I going to be able to ________ when people talk to me?”the child ________ .“I don’t know the language.”
God answered gently,“Your angel will tell you the most beautiful and sweet ________ , and with much patience and care, your angel will teach you how to ________.”
“I’ve heard that on the earth there are bad men, Who will ________me?”
“Your angel will shelter you even if it ________risking(冒险) her life!”
“But I will always be sad because I will not ________you any more,”the child continued. God smiled at him.“Your angel will always talk to you about me and will teach you the________for you to come back to me, and as a matter of fact I will ________ be next to you.”
At that moment it was ________ in Heaven, but voices from the ________could be heard. The child ________he had to start on his journey very soon. He asked God one more question softly,“Oh God, if I am about to ________ now, please tell me my angel’s ________ .”
God touched the child on the shoulder and answered,“It’s easy to remember. You will simply call her ________ .”
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As I entered womanhood,mom told me that no matter what happened and no matter what I did,I could always come home. Because of what those words meant to me,I said the same thing to my .
My childhood was filled with —a lot of kisses,lots of hugs,and lots of spoken “I love you”.Because of what those meant to me,I my sons the same things.
My mom came from a family and had a difficult childhood,yet she never about how unlucky she was my mom,I saw love’s ability to forgive.
I saw my sweet mom love my Grandpa, he had abandoned her and my Grandma and failed to them with basic necessities;I never saw mom treat Grandpa any way but lovingly,even though he was far from . I learned how love behaves and forgives.
I watched my mom my 100yearold grandma who,in her blindness,deafness and feebleness(虚弱),needed almost care. When I was in her home,I heard what I’ve heard all my life,“I love you,mom.” They would each other this at least five times a —when mom got Grandma up,made her comfortable in bed,or prepared her . And I would hear love’s when Grandma said,“And I love you too.”
Love forgives and not focusing on what has happened ,love’s focus is on what needs to be done and on doing it the we can.
My mom taught me to love;she told me to it on to my children,and she forgiveness herself.
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Not being sure where I want to start this, I will say that I lost my mom back in April of this year. She was ninety-two. , I was not expecting her to and I don’t think she was expecting it either. I was very close to my mom, being an only child. We did have on the surface, but we still had a close relationship those.
Being newly married less than a year, and having moved a couple of times , I have had more changes recently in my life than at any other point of my fifty-four years. Stability is one of the gifts that Mom me and it had so many that I wasn’t aware of until now. My husband and I have made some to Mom’s home and will be moving at the end of next week. It is now our home, but it still has my heart in it. It’s where I grew up, and there are many that will live there with us. At the same time, I am looking forward to some very happy and memorable ones with my husband.
Mom such a big part in my life. Our lives were woven because she gave me her values which have become strongly in the woman I am today. I don’t have any children whom I could these on to. However, Mother’s values affect me every day with the I have with others, whether I know them or not. I hope Mom would be of who I am, what I’ve become because of her, and of I am going to live with my . She gave me everything I needed to know in life: respect others, and give help to others who it most. I love you, Mom, and I will never forget you.
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I was walking in my school campus from my office to my car at about 9 p.m. On the way, I ran into a who was obviously lost. He asked me for , saying he needed to get to East Palo Alto. But the was that he was walking the complete opposite direction!
I him in the correct direction, but warned him it was a long way off. He didn't speak English very well, and generally seemed without of direction. I quickly felt like helping him. he was a big guy, I got the impression that he was .
I sent him on his way, and I walked away towards my car. Just as he was going out of a short way, something in me clicked, and I offered him a . He gratefully accepted, and he to show me his ID. I declined, but my hand and introduced myself. He said his name was Mario.
Mario followed me to my car. When I unlocked the passenger door for him, he didn't get in I assured him it was fine. As we sat in the car together, I suddenly got . “If this guy wanted, he could hurt me and take my car”, I calling my brother as a safety precaution (预防措施), but then I felt determined not to feel scared.
Mario and I got into some . He told me about his family in Mexico, how he works doesn't ever earn enough, how he live near Fresno and work on the farms but now earns more in the Bay Area. It was good talking to him, though I couldn't shake the nervousness completely. I asking him questions that would give me clues as to whether he was being truthful.
When we got into East Palo Alto, I pulled into a gas station and told him it was as as I could take him. He quickly got out and me several times, saying he could find his way home from there.
Thinking back on it, I am glad to give a ride to Mario. Although it was , I think such things should be done without fear, or not at all. I wouldn't say I'd pick up a hitchhiker(搭车人)again, but I know that if I did, I would make sure I could offer more love and less fear.
A.friend B.stranger C.teacher D.beggar
A.money B.directions C.education D.books
A.problem B.chance C.cause D.effect
A.approved B.expressed C.pointed D.announced
A.desire B.sense C.feeling D.definition
A.While B.Since C.As D.When
A.harmless B.interesting C.harmful D.interested
A.greeting B.present C.suggestion D.ride
A.forced B.offered C.ordered D.commanded
A.put up B.turned out C.looked up D.held out
A.when B.after C.until D.since
A.nervous B.generous C.distant D.familiar
A.suggested B.imagined C.considered D.appreciated
A.friendship B.conversations C.instructions D.cooperation
A.and B.or C.but D.so
A.was used to B.used to C.got used to D.being used to
A.stopped B.kept C.practiced D.fell
A.long B.far C.high D.late
A.praised B.encouraged C.warned D.thanked
A.fun B.interesting C.risky D.Curious