As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going. It's our responsibility to __ the customer.
I remember my first ____ job was at a fine restaurant. One afternoon, the manager informed all the cooks and waiters that a VIP _43were coming for lunch. The group were ____ VIPs in the city's fashion industry.
After the group arrived and got ____ comfortably, drinks were ___ _. Normally, the head waiter would be in charge of wine service. __ ， the manager asked me to serve that afternoon. I had ___ done wine service, nor had I ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table. As I __ one of the glasses in front of the first customer, somehow I had ___ my grip (抓，握) and six glasses fell on top of a young woman, and then to the floor and __ in pieces. I felt frightened and my face turned red. I apologized many times to the ___ and to the rest of the group.
Quickly, the manager ____ my aid and helped in the cleanup, and sent out their drinks right away. I didn't understand why, but the group were forgiving me and the young woman __ informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, ___ from it and move on. You still have a table to serve and you can't show your ____ or your disappointment. Mistakes and accidents do happen. Keep your ___ up and be confident. The glasses are replaceable.”
I understood why he was truly a well ____ restaurant manager within the neighborhood. His ____ _ relationship with the group made the situation ___ and the group forgave me for that.
A．welcome B．please C．invite D．feed
A．servant B．waiter C．cook D．director
A．family B．class C．number D．group
A．taken up with B．made up of C．added up to D．recognized as
A．seated B．introduced C．dressed D．satisfied
A．bought B．sold C．got D．ordered
A．Therefore B．Besides C．However D．Though
A．often B．never C．once D．Little
A．cleaned B．shook C．set D．broke
A．got B．lost C．forgot D．caught
A．stood B．kept C．lay D．stayed
A．woman B．manager C．man D．guest
A．took over B．gave up C．came to D．rushed against
A．Impatiently B．angrily C．repeatedly D．regretfully
A．hear B．learn C．Tell D．change
A．nervousness B．apology C．excitement D．carelessness
A．nose B．head C．face D．hand
A．behaved B．visited C．respected D．understood
A．new B．close C．terrible D．famous
A．special B．possible C．calm D．comfortable
完形填空（20小题；每小题1.5分，满分30分）
阅读下面短文，从短文后所给各题的四个选项A，B，C，D中选出能填入相应空白处的最佳选项，并在答题卡上将该项涂黑。
A very little boy was spending his Saturday morning playing in his sandbox. He had with him a plastic pail (桶) and a shiny, red plastic shovel (铲). In the 36 of creating roads and tunnels in the sand, he 37 a large rock in the middle of the sandbox.
The boy dug around the rock, 38 to move it off the dirt. At first, he wanted to carry it out of the sandbox with his hands; however, it was too heavy. Later, with much 39 , he pushed the rock across the sandbox by 40 his hands. When the boy got the rock to the 41 of the sandbox, he found that he couldn’t roll it up and 42 the little wall. 43 , the little boy pushed, but every time he thought he had made some 44 , the rock tipped (翻滚) and then fell back into the sandbox. The little boy pushed and pushed, but his only 45 was to have the rock roll back.
Finally he 46 tears. All this time the boy’s father watched from his living room window 47 the drama was unfolded. The moment the tears fell, a large 48 appeared across the sandbox. It was the boy’s father. Gently but 49 , he said, “Son, why didn’t you use all the strength that you had?”
Defeated, the boy 50 back, “I did! I did! I used all the strength that I had!”
“No, you didn’t. You didn’t ask me for help.” The father 51 down, picked up the rock and dropped it off the sandbox.
Do you have “rocks” in your life that need to be 52 ? Are you discovering that you don’t have 53 it takes to lift them? There is someone who is willing to give us the 54 we need. Maybe, it’s sometimes a good idea to ask others for 55 when we meet difficulties we can’t overcome.
A．method B．step C．practice D．process
A．created B．set C．discovered D．brought
A．trying B．managing C．deciding D．competing
A．thought B．struggle C．movement D．worry
A．touching B．shaking C．using D．controlling
A．bottom B．center C．edge D．front
A．over B．down C．through D．into
A．Doubted B．Surprised C．Pleased D．Determined
A．attempt B．progress C．effort D．decision
A．hope B．reward C．point D．purpose
A．made out B．broke out C．burst into D．rushed into
A．so B．as C．until D．before
A．rock B．picture C．figure D．shade
A．surprisingly B．doubtfully C．kindly D．firmly
A．shouted B．smiled C．called D．asked
A．reached B．looked C．fell D．put
A．pushed B．dropped C．carried D．removed
A．who B．what C．which D．where
A．minds B．spirits C．force D．strength
A．help B．tips C．advice D．ideas
完形填空（共20小题；每小题1.5分，满分30分）
“Hey, Dad, are you going to come to my award ceremony tonight?” I 36 asked my father. “I have to work late tonight. I doubt whether I’ll be able to 37 it on time. I am just too busy right now,” he replied.
My mind could not 38 the idea that he would be too busy working late. He was also too busy to 39 my horse show, football games and the 15th birthday party. He always used the same 40 . Why had I even bothered to ask? 41 , there was always a slight hope that tonight would be 42 .
As my mother and I arrived at school, two friends 43 
me. “Jill, meet my dad. Dad, this is my friend Jill.” I shook the hand of a tall man. Camera flashes lit up the room, and claps filled the 44 as students accepted their a
wards. My name was finally called, 45 three others. I followed my classmates to the 46 . When I reached out my hand to shake the 47 , a big smile lit up her face. The blinding flash from my mother’s camera 48 my eyes and I knew my dad wasn’t there. I walked back to my seat 49 .
Back at home, seeing my dad’s car in the garage, I told myself he would not be 50 . But the strong smell of alcohol（酒精）hit me as soon as I 51 inside, and I could feel 
my tears 52 . I followed the sound of his drunken words and saw him 53 on the couc
h(沙发).
54 did father lie to me? I threw my award on the floor, walked to my bedroom, and shut the door. Tears rolled down my face. I wondered if I would ever be more 55 than his whiskey bottle.
A．confidently B．eagerly C．proudly D．fearfully
A．reach B．keep C．take D．make
A．create B．support C．appreciate D．accept
A．watch B．avoid C．attend D．speed
A．excuse B．reply C．promise D．trick
A．Besides B．Thus C．Otherwise D．However
A．active B．formal C．different D．serious
A．recognized B．greeted C．encouraged D．showed
A．air B．audience C．school D．playground
A．apart from B．other than C．except for
A．stage B．position C．office D．exit
A．Jill’s B．teacher’s C．mother’s D．father’s
A．fixed B．touched C．hurt D．inserted
A．successfully B．disappointedly C．delightedly D．hopefully
A．drunk B．woken C．forgiven D．hidden
A．stepped B．noticed C．examined D．glanced
A．getting off B．taking down C．building up D．turning around
A．leaning B．lying C．putting D．carrying
A．How B．Where C．Why D．Whether
B．comfortable C．fortunate D．important
完形填空（共20小题；每小题1．5分，满分30分）
阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
It was half an hour before midnight on December 24th last year. I was a ticket-counter supervisor（主管）for a major airline and was looking forward to the 36 of my shift （轮班）at Stapleton International Airport in Denver. My wife was waiting up for me at home so that we could 37 our gifts for Christmas.
Just then, a very 38 gentleman went up to me. He asked how he could get to Cheyenne, Wyoming. He had just arrived from Philadelphia and 39 his connecting flight. I pointed him to the ground transportation area, where he could rent a 40 . And then I called my wife to let her know I would be home 41 .
About fifteen minutes later, the gentleman 42 and informed me that all the buses were full and there were no cars 43 . I told him that he had to stay for a night at the airport. Hearing that, he burst into 44 .
I tried to make him calm down. He explained that his name was Tom, and that his only son was 45 ill at home and was not expected to 46 another year. He expected that this would likely be the 47 Christmas with his son.
I told Tom to 48 his luggage and wait for me at the gate. I was driving to Cheyenne. I called my wife Kathy, telling her about it and not to wait up for me. I drove fast 49 and we arrived in Cheyenne around 2:30 a. m.
Kathy was still 50 me when I got home in the early morning. We traded gifts and then our conversation 51 Tom. For Kathy and me, there was no 52 that driving Tom to Cheyenne was the 53 choice.
A couple of days later, I 54 a Christmas card with a picture of Tom and his family. In it, Tom thanked me for the special 55 he had received that holiday season, but I knew the best gift was mine.
A．end B．turn C．role D．change
A．expect B．get C．exchange D．make
A．kind B．helpless C．sad D．worried
A．mistook B．missed C．caught D．continued
A．bus B．flight C．room D．car
A．soon B．late C．early D．lately
A．left B．moved C．came D．returned
A．reliable B．present C．available D．acceptable
A．laughter B．tears C．anger D．sorrow
A．really B．slightly C．seriously D．unluckily
A．suffer B．live C．share D．grow
A．last B．best C．happiest D．hardest
A．hand B．find C．pack D．collect
A．for a while B．all around C．all the way D．from time to time
A．waiting for B．caring for C．thinking of D．depending on
A．remembered B．recalled C．concerned D．contained
A．idea B．doubt C．point D．problem
A．main B．only C．nice D．great
A．received B．sent C．saved D．discovered
A．drive B．help C．deal D．gift
完形填空（共15小题；每小题2分，满分30分）
阅读下面短文，掌握其大意，然后从下列各题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
The human nose is an underestimated tool. Humans are often thought to be 1___ smellers compared with animals, but this is largely because, unlike animals, we stand upright. This means that our noses are 2 to detecting those smells which float through the air, 3 the majority of smells which stick to surfaces. In fact though, we are extremely sensitive to smells, even if we do not generally realize it. Our noses are capable of 4 human smells even when these are 5 to far below one part in one million.
6 , some people find that they can smell one type of flower but not another, while others are sensitive to the smells of both flowers. This may be because some people do not have the genes necessary to generate 7 smell receptors in the nose. These receptors are the cells which sense smells and send 8 to the brain. However, it has been found that even people insensitive to a certain smell at first can suddenly become sensitive to it when 9 to it often enough.
The 10 for insensitivity to smell seems to be that brain finds it 11 to keep all smell receptors working all the time but can 12 new receptors if necessary. This may also explain why we are not usually sensitive to our own smells we simply do not need to be. We are not 13 of the usual smell of our own house but we 14 new smells when we visit someone else's. The brain finds it best to keep smell receptors _ 15 for unfamiliar and emergency signals such as the smell of smoke, which might indicate the danger of fire.
| 1. A. sensitive |
B. outstanding |
C. insensitive |
D. awkward |
| 2. A. limited |
B. committed |
C. devoted |
D. conducted |
| 3. A. catching |
B. ignoring |
C. missing |
D. tracking |
| 4. A. distinguishing |
B. discovering |
C. determining |
D. detecting |
| 5. A. reduced |
B. reserved |
C. rescued |
D. refused |
| 6. A. Fortunately |
B. Strangely |
C Happily |
D. Amazingly |
| 7. A. unusual |
B. particular |
C. unique |
D. typical |
| 8. A. signs |
B. information |
C. messages |
D. signals |
| 9. A. subjected |
B. left |
C. drawn |
D. exposed |
| 10A. expectation |
B. expression |
C. extension |
D. explanation |
| 11.A convenient |
B. competitive |
C. inefficient |
D. adequate |
| 12.A introduce |
B. gather |
C. develop |
D. produce |
| 13.A sure |
B. sick |
C. aware |
D tired |
| 14.A tolerate |
B. resist |
C. neglect |
D. notice |
| 15.A available |
B. reliable |
C. valuable |
D. suitable |
完形填空（共20小题；每小题1分，满分20分）
It happened when I was a little girl. I can remember neither the beginning nor the end, but whenever I 36 it, tears flow down my face.
When I was young, my family led a(n) 37 life in the country. As you can imagine, many country roads are difficult to walk on. One 38 we were visiting some relatives and the 39 was very bad. It began to 40 on our way back home. Dad carried me on his 41 . Mom gave her overcoat to my 42 . We walked together through the rain for more than an hour.
I was fat at that time and Dad 
must be 43 to hold me for such a long time. He 
almost 44 down many times. In hope of 45 my father’s burden, I tried to carry myself, 46 I achieved nothing since I was just a little kid.
When we arrived home, the inside of our house was 47 with rain water. The rain had come 48 our leaky（有裂缝的）roof and water was everywhere.
Mom put bowls all around the house 
to try to 49 the rain. Then she put me and my elder brother to 50 , carefully placing us on the remaining 51 place. I fell asleep soon. When I opened my eyes, I found Dad and Mom were 52 in chairs, both having caught bad colds.
This is my very earliest 53 . Though the evening has long passed, and now we live a happy life, I won’t forget the rain we 54 together. The rain, that evening, and especially my parents’ 
55 , will stay in my mind forever.
A．deal with B．think of C．lead to D．suffer from
A．hard B．unhappy C．interesting D．rich
A．morning B．noon C．afternoon D．evening
A．food B．drink C．traffic D．weather
A．blow B．thunder C．rain D．snow
A．arm B．back C．bike D．car
A．brother B．sister C．friend D．relative
A．worried B．tired C．angry D．lazy
A．fell B．looked C．turned D．ran
A．taking B．moving C．lifting D．reducing
A．so B．and C．but D．instead
A．buried B．covered C．mixed D．crowded
A．under B．over C．in D．through
A．catch B．welcome C．greet D．expect
A．ground B．floor C．bed D．ceiling
A．dry B．clean C．beautiful D．warm
A．quarreling B．sleeping C．laughing D．eating
A．visit B．excitement C．experience D．memory
A．got back B．got away C．went through D．went by
A．wishes B．words C．love D．education
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