High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.Why are store managers often the last to hear complaints?
| A．Most customers won’t bother to complain even if they have had unhappy experiences. |
| B．Customers would rather relate their unhappy experiences to people around them. |
| C．Few customers believe the service will be improved. . |
| D．Customers have no easy access to store managers. |
What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)
| A．New customers are bound to replace old ones. |
| B．It is not likely that the shopper can find the same products in other stores. |
| C．Most stores provide the same kind of service. |
| D．Not complaining to manager causes the shopper some trouble too. |
What contributes most to smoothing over issues with customers?
| A．Manners of the salespeople. |
| B．Hiring of efficient employees. |
| C．Huge supply of goods for sale. |
| D．Design of store layout. |
To achieve better shopping experiences, customers are advised to ________.
| A．exert pressure on stores to improve their service |
| B．settle their disputes with stores in a diplomatic way |
| C．voice their dissatisfaction to store managers directly |
| D．shop around and make comparisons between stores |
Raised in a motherless home, my father was extremely tightfisted towards us children. His attitude didn’t soften as I grew into adulthood and went to college. I had to ride the bus whenever I came home. Though the bus stopped about two miles from home, Dad never met me, even in severe weather. If I grumbled, he’d say in his loudest father-voice, “That’s what your legs are for!”
The walk didn’t bother me as much as the fear of walking alone along the highway and country roads. I also felt less than valued that my father didn’t seem concerned about my safety. But that feeling was gone one spring evening.
It had been a particularly difficult week at college after long hours in labs. I longed for home. When the bus reached the stop, I stepped off and dragged my suitcase to begin the long journey home.
A row of hedge（树篱）edged the driveway that climbed the hill to our house. Once I had turned off the highway to start the last part of my journey, I always had a sense of relief to see the hedge because it meant that I was almost home. On that particular evening, the hedge had just come into view when I saw something gray moving along the top of the hedge, moving toward the house. Upon closer observation, I realized it was the top of my father’s head. Then I knew, each time I’d come home, he had stood behind the hedge, watching, until he knew I had arrived safely. I swallowed hard against the tears. He did care, after all.
On later visits, that spot of gray became my watchtower. I could hardly wait until I was close enough to watch for its secret movement above the greenery. Upon reaching home, I would find my father sitting innocently(天真地) in his chair. “So! My son, it’s you!” he’d say, his face lengthening into pretended surprise.
I replied, “Yes, Dad, it’s me. I’m home.”What does the underlined word “grumbled” in Paragraph 1 probably mean?
| A．Accepted happily. | B．Explained clearly. |
| C．Agreed willingly. | D．Spoke unhappily. |
What made the author feel upset was ______.
| A．the tiredness after long hours in labs |
| B．the fear of seeing something moving |
| C．the feeling of being less than valued |
| D．the loneliness of riding the bus home |
The author’s father watched behind the hedge because ______.
| A．he was concerned about his son’s safety |
| B．he wanted to help his son build up courage |
| C．he didn’t want to meet his son at the doorway |
| D．he didn’t think his son was old enough to walk alone |
Which of the following can be the best title for the text?
| A．My Father’s Secret. | B．My College Life. |
| C．Terrible Journey Home. | D．Riding Bus Alone. |
A very close friend phoned me this weekend and asked a specific question about earning a few extra dollars each month online. For the benefit of keeping her name and details secret, I will call her Annie in this article. You see Annie suffers from a severe form of inaction syndrome(综合症); she is full of great ideas that never materialize into cash and she is having a problem finding the link that will achieve this.
Somebody once said that knowledge is power, yet we constantly find from readers of our website that they have knowledge to burn and still do not have power. Just look at the academics in universities all around the world; they have so much knowledge that they should control the wealth of the world. In truth they work for peanuts and very few of them ever achieve the power of independence. So knowledge certainly isn’t power. Therefore, we should change that “wise” statement to: “Power is the ability to use knowledge to your own benefit.”
That paragraph was inserted because Annie is a typical academic—strong on talk and plans but a little weaker on actions. In the period of a twenty-minute conversation, she expounded（阐述）a whole list of plans and ideas to make the extra few hundred dollars each month she was seeking. Any one of her many ideas was a potential money maker, but she had taken action on none of them. At one time she said, “I’m lost as to what to do next.”
That was my cue（提示）to get involved. “Take action,” I advised.
All that is wrong is that Annie was inactive without knowing it. In five minutes we drew up a plan of action and agreed to talk again in a month to review progress. When we finished the conversation, she sounded much happier and more motivated than when we started. Annie just needs a little nudge into beneficial action.What’s the problem with Annie?
| A．She has too many great ideas. |
| B．She never puts her ideas into practice. |
| C．She suffers from a strange illness. |
| D．She knows little about making money online. |
What is the most important according to the author?
| A．The ability to use one’s knowledge. |
| B．The ability to acquire knowledge. |
| C．A great deal of knowledge. |
| D．A good understanding of oneself. |
What can we know from the last paragraph?
| A．Annie will succeed in later life. |
| B．Annie is going towards success. |
| C．Annie doesn’t realize her problems. |
| D．Annie talks too much in daily life. |
The underlined word “nudge” in the last paragraph probably means________.
| A．push | B．advice | C．training | D．Power |
Dogs and cats are not for students who live in the dormitory. Just think about the noise, the smell and all that wild behavior—chewing on whatever they can get their teeth on, or knocking over the trash can. But don’t feel sad. There are smaller and less destructive pets to make your dormitory life colorful.
Betta fish
They make great pets with their big personality and astonishing colors, ranging from bright red, dark blue to lemon yellow. Unlike many fish, most bettas react to their owner’s presence and become more active when they are nearby, which is unusual in the fish world.
Chinchillas
Without bad smell, about the size of a rabbit and with fur so dense that they can’t get pests such as fleas(跳蚤), the friendly creature originally from the Andes Mountains in South America makes an ideal indoor pet. Chinchillas are very social animals, so if you only have one, you will become its family. In cold winter days, in a glance at this fury pet in a dorm will bring you a lot of warmth.
Land hermit crabs
In a society where owners are often asked “Are they tasty?”, land hermit crabs are among the most unlucky animals commonly kept as pets. But they are easy to care for, inexpensive and fascinating to watch. And the fact that they don’t cause any allergic reactions makes them perfect for college dormitories.
Red-eared sliders
If you’re interested in a lifelong friend, a red-eared slider makes a wonderful pet. If well cared for, they can live for around 40 years. But there are a couple of things you should know. Red-eared can grow to an adult size of up to 30cm! So you may need a larger tank quickly. In addition, you will need to provide UV lighting, water heater, and a swimming area and a basking (晒太阳) area. Housing a red eared slider is not easy.All the dormitory pets mentioned in the text are _____.
| A．active and allergic | B．quiet and peaceful |
| C．colorful and tasty | D．small and smelly |
Which of the following is not true about these creatures?
| A．Bettas are active and rich in colors. |
| B．Chinchillas are originally mountain animals. |
| C．Land hermit crabs are allergic but tasty. |
| D．Red-eared sliders need more care from the owner. |
If you want to keep the pet as long as possible, you’d better choose _____.
| A．Betta fish | B．Chinchillas |
| C．Land hermit crabs | D．Red-eared sliders |
The text is mainly to _____.
| A．introduce the best way to keep pets |
| B．offer useful tips for choosing pets |
| C．inform students of lifestyle of pets |
| D．recommend some dormitory pets |
Dear Grandma,
It was nice seeing you at Christmas．You looked so happy!
After losing two grandparents within the past year, I have taken some time to reflect on what is most important．I want to let you know what a positive influence you have been on me．I am the person I am because of you．
I remember being on your farm a lot when I was younger．I remember the projects you planned for us．We painted rocks to represent our family members．We made doll clothes out of colorful socks．We made many "playhouses" in the woods．
We learned that if you left a bucket of soybeans in the rain, you would soon have a bucket of growing beans．We learned that if we helped pick the strawberries in the morning, we'd have them on our ice cream in the afternoon．We learned that some plants have funny names, like the elephant ear plant．We learned that you could make do with what you had．We learned that making things out of paper and cardboard was more fun than what came inside the packaging．We learned it was OK to get dirty, but Grandma would wash us up before Mom came．
You once made models of everyone's houses, which made me want to be an architect．Another time, you made quilts for all of the grandkids．I still use mine every night．The edge has worn out．
But you taught me how to fix it．
I love and respect you．You are always patient, with a quiet determination．
Grandma, thank you for everything you have taught me．I hope that I am able to pass on all these memories and skills to my children and grandchildren．
Love always,
KellyAfter losing two grandparents, the author began to _____．
| A．realize her grandma's influence on her |
| B．become a person like her grandma |
| C．write to her grandma regularly |
| D．like her grandma very much |
On her grandma's farm, Kelly learned to ______．
| A．make strawberry ice cream |
| B．name different funny plants |
| C．mend the worn-out edge of her quilt |
| D．use cupboards to make models of houses |
Kelly's grandma ______．
| A．was willing to help others |
| B．was skilled in making things |
| C．wanted Kelly to be an architect |
| D．disliked the kids' bad behaviors |
Kelly wrote this letter mainly to ______．
| A．send her grandma best wishes for Christmas |
| B．show love and respect for her grandma |
| C．recall her happy life on the farm |
| D．ask her grandma for help |
Ask a group of elderly people what it was about their lives that made them happiest overall, and they’ll probably mention some warm relationships with family and friends. If you’re satisfied with your social life, according to psychologists, you tend to be satisfied with life in general.
From the point of my 50s, I’d say that sounds about right. Some of my happiest moments are the ones I spend with my husband, a few close relatives, and a handful of very good friends who know me well and like me anyway. But the more I read about how social media are interfering with (干扰) good old-fashioned friendship, creating virtual bonds that can’t quite take the place of real ones, the more I wonder just how today’s 20-somethings will look back on their own lives when they’re my age.
After all, much crucial relationship building work is done in the 20s. According to research by the late Bernice Neugarten of the University of Chicago, who helped launch the academic study of human development, people choose most of their adult relationships, both friends and lovers, between the ages of 22 and 28. The friends we make in our 20s are not only best friends forever; they’re also our first truly chosen friends. And choosing how to commit to these friendships is an essential psychological task of the 20s.
But with so much of friendship in this age group now being developed online, an essential question is what the effect of that interaction is. A study, conducted in 2010 by Craig Watkins and Erin Lee of the University of Texas at Austin, investigated the Facebook habits of 776 young people between the ages of 18 and 35. “Whether it is a wall post, a comment, or a photo,” they wrote, “young people’s engagement with Facebook is driven, primarily, by a desire to stay connected to and involved in the lives of friends who live close by, far away, or have just entered into their lives.”
This kind of constant contact can be efficient, but it can also be upsetting. For one thing, it adds a new layer of concern to a young person’s already-heightened awareness of social ranking, giving appearance-conscious young people yet another thing to worry about. “I see other 20-somethings feeling pressured to constantly keep up a public image, especially a public image online,” wrote Ariana Allensworth on the group blog. “Folks are always keeping the world informed one way or another about what they’re up to, where they’re at, what projects they’re working on. It can be a bit much at times.” Not the most fertile ground for real-world friendship.According to the passage, the 20s is an age for people to _____.
| A．have a good public image |
| B．keep themselves informed |
| C．look back on their own lives |
| D．develop critical relationships |
Which of the following is a disadvantage of making friends online?
| A．It makes people pay less attention to social ranking. |
| B．It robs people of the happy moments spent with friends. |
| C．It keeps people away from their family and close relatives. |
| D．It prevents people from keeping in contact with their friends. |
What was the aim of the study conducted by Craig Watkins and Erin Lee?
| A．To know about the 776 young people’s Facebook habits. |
| B．To find out how social media affect real-world social life. |
| C．To help young people stay connected to the lives of friends. |
| D．To investigate what kind of people prefer online interactions. |
The author may agree that _____.
| A．old-fashioned friendship can help create virtual bonds |
| B．there’s no need for young people to make online friends |
| C．real-world friendship is a better choice for young people |
| D．online friendship is an inevitable trend in the modern world |
Many people go to school for an education. Some learn languages, history, math and other subjects. Others go to school to learn a skill. School education is very important and useful. Yet no one can learn everything from school. A teacher cannot teach his students everything they want to know. So much more is learned outside school by the students themselves.
Great people before us didn’t get everything from school. Their teachers only showed them the way. Edison didn’t even finish school. But they were all so successful because they knew how to study. They read books that were not taught at school. They would ask many questions as they read. They worked hard all their lives. Above all, they knew how to use their heads.
根据短文内容，判断句子正（T）误（F）。（每题1分，计5分）People go to school only for an education, they don’t go there to learn a skill.
People can learn everything from school.
Students can learn much more outside school by themselves.
Edison was successful because he read many books that were taught at school.
Great people knew how to use their heads.
What are you going to do if you are in a burning house? How will you escape? Do you know how to save yourself? Please read the following passage.
Escaping from a fire is a serious matter. Knowing what to do during a fire can save your life. It is important to know the ways you can use and show them to everyone in the family, such as stairways (楼梯) and fire escapes, but not lifts.
From the lower floors of the buildings, escaping through windows is possible. Learn the best way of leaving through windows with the least chance of serious injury (伤害).
The second floor window is usually not very high from the ground. An average(平均高度的) person, hanging by the finger-tips (手指尖) will have a drop of about six feet to the ground. It is about the height of an average man. Of course, it is safer to jump a short way than to stay in a burning building.
Windows are also useful when you are waiting for help. Be sure to keep the door closed. Or smoke and fire may be drawn into the room. Keep your head low at the window to be sure you get fresh air rather than smoke that may have leaked (泄露) into the room.
On a second or third floor, the best windows for escape are those which open onto a roof (屋顶). From the roof a person can drop to the ground more safely. Dropping onto hard ground might end in injury. Bushes(灌木丛) and grass can help to break a fall.
根据短文内容，选择正确答案。（每题1分，计5分）It is important to ___.
| A．put out the fire in the burning house |
| B．know the ways to escape the fire |
| C．jump off a burning house |
| D．keep the door closed |
It is possible to escape through the windows ___.
| A．if there are some bushes on the ground |
| B．if you are strong enough |
| C．if you live on a lower floor |
| D．If you have a long rope |
Which of the following escaping way is NOT right? ___.
| A．You can escape though stairways. |
| B．You can choose fire escapes. |
| C．Escape from the windows that open onto a roof. |
| D．Use a lift to come down at once. |
Open the window so that __ _ if the building is on fire.
| A．you can get fresh air |
| B．you can call for help |
| C．you can easily jump off |
| D．you can be seen first |
The best title of the passage is ___.
| A．Escaping from the Windows |
| B．Save Yourself in the Burning House |
| C．Knowledge on Fire |
| D．Waiting for Help |
Justin Bieber may have millions of fans worldwide, but Russia’s bears don’t appear to admire the pop singer’s music --- which proved fortunate for one lucky fisherman.
Igor Vorozhbitsyn had his life saved by a Justin Bieber ringtone, when his mobile phone went off during a dangerous attack by a brown bear.
The 42-year-old was attacked as he was walking to a favourite fishing spot in northern Russia’s Yakutia Republic and firmly believed that he was going to be killed.
Wildlife experts believe the ringtone must have frightened the bear into stopping its attack.
‘Sometimes a sharp shock can stop an angry bear in its attack and that ringtone would be a very unexpected sound for a bear,’ explained one.
Mr Vorozhbitsyn suffered from cuts and severe wounds and was rescued when he was found by other fishermen after using the phone to call for help.
Mr Vorozhbitsyn ---now recovering from his wounds---explained: ‘I had parked my car and was walking towards the spot I’d marked out when there was a tremendous impact on my back and the bear was on top of me.’
‘I couldn’t believe my luck when the phone went off and it run away.’
‘I know that sort of ringtone isn’t to everyone’s taste but my granddaughter loaded it onto my phone for a joke,’ he added.
Adult brown bears can weigh as much as 600kg and have been known to kill wolves and even Siberian tigers.
Finally, this is a proof that Justin Bieber is unbearable.Igor Vorozhbitsyn was attacked when____.
| A．he was fishing at his favourite fishing spot. |
| B．he was walking towards his favourite fishing spot. |
| C．he was phoning his granddaughter. |
| D．he was driving to his favourite fishing spot. |
The bear stopped attacking because___.
| A．Justin Bieber came to rescue Igor Vorozhbitsyn. |
| B．Justin Bieber sang to it. |
| C．Justin Bieber’s ringtone was a sudden fright to it. |
| D．Igor Vorozhbitsyn’s mobile phone was a sudden fright to it. |
What is the writer’s attitude towards Justin Bieber?
| A．positive | B．negative |
| C．neutral (中立的) | D．not mentioned |
What do you know from the last paragraph?
| A．Justin Bieber’s music is popular all over the world. |
| B．Justin Bieber’s music is life-saving. |
| C．Justin Bieber’s music is threatening. |
| D．Justin Bieber’s music sometimes isn’t highly thought of. |
We are all called upon to make a speech at some point in life, but most of us don’t do a very good job. This article gives some suggestions on how to give an effective speech.
So, you have to give a speech—and you are terrified. You get nervous, you forget what you want to say, you stumble over words, you talk too long, and you bore your audience. Later you think, “Thank Goodness, it’s over. I’m just not good at public speaking. I hope I never have to do that again.”
Cheep up! It doesn’t have to be that bad. Here are some simple steps to take the pain out of speech making. Ask yourself the purpose of your speech. What is the occasion? Why are you speaking? Then, gather as many facts as you can on your subject. Spend plenty of your time doing your research. Then spend plenty of your time organizing your material so that your speech is clear and easy to follow. Use as many examples as possible, and use pictures, charts, and graphs if they help you make your points more clearly. Never forget your audience. Don’t talk over their heads, and don’t talk down to them. Treat your audience with respect. They will appreciate your thoughtfulness.
Just remember: Be prepared. Know your subject, your audience, and the occasion. Be brief. Say what you have to say and then stop. And be yourself. Let your personality come through so that you make person-to-person contact with your audience.
If you follow these simple steps, you will see that you don’t have to be afraid of public speaking. In fact, you may find the experience so enjoyable that you volunteer to make more speeches! You’re not convinced yet? Give it a try and see what happens.The main idea of this article is .
| A．that you can improve your speaking ability |
| B．that a poor speaker can never change |
| C．to always make a short speech |
| D．that it is hard to make a speech |
Paragraph 2 implies that .
| A．many people are afraid of giving a speech |
| B．many people are happy to give a speech |
| C．many people don’t prepare for a speech |
| D．many people talk too long |
The phrase “talk over their heads” means .
| A．speak too loudly |
| B．look at the ceiling |
| C．look down upon them |
| D．use words and ideas that are too difficult |
All of the following statements are TRUE except .
| A．few people know how to make good speeches |
| B．a lecturer does not need to organize his speech |
| C．research is important in preparing a speech |
| D．there are simple steps you can take to improve your speaking ability |
The title for this passage may be .
| A．Do Not Make a Long Speech |
| B．How to Give a Good Speech |
| C．How to prepare for a Speech |
| D．Try to Enjoy a speech |
Growing up, I wanted to be just like my mom. She was kind. People always seemed to feel comfortable in her presence. For years, she was a volunteer in our community. I loved going to the local nursing home with her where she taught a ceramic (陶艺)class.
On one summer day, Mama told me to get changed and meet her at the car. I had planned to spend the day at the lake with friends. Why did she have to ruin everything? I imagined the cool lake water. Annoyed, I climbed into the car and slammed（砰然关上） the door closed. We sat in silence. I was too upset to make conversation.
“Tasha, would you like to know where we are going?” Mama asked calmly.
“No,” I said.
“We are going to volunteer at a children’s shelter today. I have been there before and I think it would benefit you,” she explained.
When we reached the shelter, Mama rang the doorbell. Moments later, we were greeted by a woman. She led us to the front room where all of the children were playing. I noticed a baby whose body was scarred with iron marks. I was told it was because she wouldn’t stop crying. Most of the children had obvious physical scars (疤痕). Others hid their emotional wounds.
As I took in the place, I felt a gentle pull on my shirt. I looked down to see a little girl looking up at me. “Hi. You want to play dolls with me?” she asked. I looked over at Mama for reinforcement. She smiled and nodded. I turned back and said, “Sure.” Her small hand reached up and held mine, as if to comfort me.
My mom taught me a valuable lesson that summer. I returned to the shelter with her several times. During those visits, some of the children shared their troubled pasts with me and I learned to be grateful for what I had. Today as I struggle to instill (逐渐灌输) these values in my own child, I reflect back to that experience. It was a time that I will never forget. The author admired her mom for ________.
| A．her quality of honesty | B．her excellent teaching |
| C．her kindness to others | D．her positive attitude to life |
52. According to Paragraph 2, when she was asked to go out with her mom, the author was ______.
| A．excited | B．angry | C．surprised | D．worried |
From the passage we learn most children in the shelter ________.
| A．were once treated badly |
| B．weren’t allowed to go outside |
| C．were often punished by staff |
| D．all suffered from mental illness |
The underlined word “reinforcement” in the passage is closest in meaning to “________”.
| A．upset | B．command | C．comfort | D．support |
What lesson did the author learn from her experience?
| A．To value what you have. |
| B．To play with children is fun. |
| C．To love others is to love yourself. |
| D．To do as what your parents do. |
When I grew up, all the schools in the village demanded that girls cut their hair. The teachers would measure our hair and make sure it was not too long. I remember crying and begging as the scissors cut my hair.
My dad told me that a girl who was in school needed to concentrate on books and that hair was a distraction (分心). I cut my hair all the way through primary school and middle school. Then I went to a high school that allowed long hair but no styles or braids (编辫子) during class hours. Even then, still adhering to (遵守) my dad’s words, I never wore my hair long.
When I graduated from high school, I started growing my hair. I spent hours looking in the mirror and shaping my hair. My sister complained, wondering why I had to have two styles in a day.
In college I heard the word perm (烫发). Girls had some strong chemicals (化学药品) put on their heads and made the hair look beautiful. I quickly sat in a salon (美发厅) and changed my hair. I returned to the salon once every month. Even during the days when I had no money for food, I had to find money for my hair.
After college, I was jobless and broke. I had to have my hair cut. At that time I saw a bald (光头的) black model. Her style shocked me and I admired her so much that I began to follow her. Therefore, there I was. I wore some large earrings and walked around like a model. And many people admired my style.
At this point the journey with my hair stopped completely. I decided to have natural hair. I soon found out natural hair is the cheapest, easiest and healthiest way to wear African hair.What did the author think of having her hair cut in primary school?
| A．She thought that was cool. |
| B．She didn’t care about hair at all. |
| C．She hated the rule. |
| D．She thought that must be helpful. |
The author didn’t wear long hair in high school because ____________.
| A．her school didn’t allow that |
| B．she wanted to follow her father’s words |
| C．she was not good at shaping long hair |
| D．her sister didn’t like long hair |
When did the author wear long hair?
| A．In middle school. |
| B．In college. |
| C．After she graduated from college. |
| D．After she found a job. |
The author thought the bald black model looked ____________.
| A．beautiful | B．terrifying | C．poor | D．ugly |
What would be the best title for the passage?
| A．Make your hairstyle fashionable |
| B．Appearance is not the most important thing |
| C．A journey to natural hair |
| D．Black girls should be confident |
My father had always been an alert observer of human character. Within seconds of meeting someone, he could sum up their strengths and weaknesses. It was always a challenge to see if any of my boyfriends could pass Dad’s test. None did. Dad was always right---they didn’t pass my test either. After Dad died, I wondered how I’d figure it out on my own.
That’s when Jack arrived on the scene. He was different from any other guy I’d dated. He could sit for hours on the piano bench with my mother, discussing some composers. My brother Rick loudly announced that Jack wasn’t a turkey like the other guys I’d brought home. Jack passed my family’s test. But what about Dad’s?
Then came my mother’s birthday. The day he was supposed to drive, I got a call. “Don’t worry,” he said, “but I’ve been in an accident. I’m fine, but I need you to pick me up.”
When I got there, we rushed to a flower shop for something for Mom. “How about gardenias?” Jack said, pointing at a beautiful white corsage(胸花). The florist put the corsage in a box.
The entire ride, Jack was unusually quiet. “Are you all right?” I asked. “I’ve been doing a lot of thinking,” he said. “I might be moving.” Moving? Then he added, “Moving in with you.” I nearly put the car on the sidewalk. “What?” I asked. “I think we should get married,” he said. He told me he’d planned his proposal in a fancy restaurant, but after the accident, he decided to do it right away. “Yes,” I whispered. We both sat dumbfounded, tears running down our cheeks. I’d never known such a tender moment. If only Dad were here to give his final approval.
“Oh, let’s just go inside.” Jack laughed. My mother opened the door. “Happy Birthday!” we shouted. Jack handed the box to her. She opened it up. Suddenly, her eyes were filled with tears. “Mom, what’s wrong?” I asked. “I’m sorry,” she said, wiping her eyes. “This is only the second gardenia corsage I’ve ever received. I was given some years ago, long before you kids were born.” “From who?” I asked. “Your father,” Mom said. “He gave me one right before we were engaged.” My eyes locked on Jack’s as I blinked away(眨掉) tears. Dad’s test? I knew Jack had passed.According to the text, we know the writer’s father was __________.
| A．interested in observing things around |
| B．good at judging one’s character |
| C．strict with her boyfriend |
| D．fond of challenges |
What is the main idea of Paragraph 2?
| A．Jack knew a lot about piano. |
| B．Jack was different from any other boy. |
| C．Jack was getting on well with Mother. |
| D．Jack got the family’s approval except Dad’s. |
The underlined word “proposal” in Paragraph 5 means __________.
| A．offer of marriage | B．wedding ceremony |
| C．celebration of birthday | D．piece of advice |
Compassion is a desire within us to help others. With effort, we can translate compassion into action. An experience last weekend showed me this is true. I work part-time in a supermarket across from a building for the elderly. These old people are our main customers, and it’s not hard to lose patience over their slowness. But last Sunday, one aged gentleman appeared to teach me a valuable lesson. This untidy man walked up to my register（收款机）with a box of biscuits. He said he was out of cash, had just moved into his room, and had nothing in his cupboards. He asked if we could let him have the food on trust. He promised to repay me the next day.
I couldn’t help staring at him, I wondered what kind of person he had been ten or twenty years before, and what he would be like if luck had gone his way. I had a hurt in my heart for this kind of human soul, all alone in the world, I told him that I was sorry, but store rules didn’t allow me to do so. I felt stupid and unkind saying this, but I valued my job.
Just then, another man, standing behind the first, spoke up. If anything, he looked more pitiable（可怜的）. “Charge it to me” was all he said.
What I had been feeling was pity. Pity is soft and safe and easy. Compassion, on the other hand, is caring in action. I thanked the second man but told him that was not allowed either, then I reached into my pocket and paid for the biscuits myself. I reached into my pocket because these two men had reached into my heart and taught me compassion.The aged gentleman who wanted to buy the biscuits ________.
| A．promised to obey the store rules |
| B．forgot to take any money with him |
| C．hoped to have the food first and pay later |
| D．could not afford anything more expensive |
Which of the following best describes the old gentleman?
| A．Kind and lucky. |
| B．Poor and lonely. |
| C．Friendly and helpful. |
| D．Hurt and disappointed. |
The writer acted upon the store rules because ________.
| A．he wanted to keep his present job |
| B．he felt no pity for the old gentleman |
| C．he considered the old man dishonest |
| D．he expected someone else to pay for the old man |
What does the writer learn from his experience?
| A．wealth is more important than anything else. |
| B．Helping others is easier said than done. |
| C．experience is better gained through practice. |
| D．Obeying the rules means more than compassion. |
How would the old men feel at the end of the story?
| A．Sad and disappointed. | B．Happy and lucky. |
| C．Depressed and unlucky. | D．Surprised and grateful. |
A smart phone’s low battery warning is the only warning that most people take seriously. Try the following steps and you will improve your battery life.
1. Let there be less light
For larger smart phones, the longer the screen is on and the brighter it is, the faster you
r battery goes. Try making the screen as dark as you can bear it and still read a text. Darkening the screen is common among teenagers, but it may be hard for Mom and Dad to see what’s showing on their phone.
2. Turn off the signals
Your smart phone does a lot of communicating in the background. They’re checking for things like new emails, text messages, Wi-Fi signals, Bluetooth signals, your location and more. These activities do drain your battery life, so you should turn off whatever you aren’t using. Location Services is also another feature that burns up your battery, so you can use GPS and Wi-Fi to find out which apps have access to Location Services and turn them off.
3. Turn off notifications (通告)
Another way to improve battery life is to stop the constant flow of notifications and updates from Facebook, email, games and sites. Your phone will automatically pick up these notifications when it’s connected to the Internet, and they can have a noticeable impact on battery life.
4. Use battery saving mode (模式)
For a quick way to improve your battery, simply put your smart phone in Airplane Mode. If Airplane Mode is too limiting, some phones have a specific battery saver mode. This shuts down unimportant functions and apps like Wi-Fi, some updates and more.
If used properly, these tips above will improve your battery life up to 30 percent.The underlined word “drain” means “ ”.
| A．light up | B．use up |
| C．pick up | D．make up |
If you want to improve your battery life, you are advised to use a .
| A．small screen | B．large screen |
| C．bright screen | D．round screen |
We can infer that aged people tend to .
| A．email family members | B．use Location Services |
| C．darken the screen | D．brighten the screen |
We can learn that Airplane Mode can .
| A．improve signals | B．waste energy |
| C．affect health | D．save power |
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