My First Day
I was still shy in the presence of a crowd. And my first day at the new 36 made me a laughing stock(笑柄) of the classroom .I was sent to the blackboard to write my 37 . I knew my name, and knew how to write it , but standing at the blackboard with the 38 of so many pupils on my back made me 39 inside and I was unable to write a single letter.
“Write your name,” the teacher called to me. I 40 the white chalk to the blackboard, as I was about to write, my mind went blank, I could not remember my name, 41 the first letter. Somebody laughed and I became 42 .
“Just forget us and write your name,” the teacher called and walked to my side, 43 at me to give me confidence.
“What is your name?” she asked.
“Richard,” I 44
“Then write it.”
I turned to the blackboard and lifted my hand to write, but then I was 45 again. I tried to 46 my senses but I could remember nothing. I realized how totally I was 47 and I grew weak and leaned my hot forehead 48 the cold blackboard. The room burst into a loud 49 and my muscles froze. I sat and 50 myself. Why did I always appear so dumb 51 I was called upon to perform in a crowd? I knew how to write as well as any other pupil in the classroom, and there was no 52 I could read better than any of them, and I could talk 53 when I was sure of myself. Then why did strange 54 make me freeze? I sat with my ears and neck 55 , hearing the pupils around me whisper, hating myself.
A.school B.house C.office D.lab
A.address B.name C.website D.hobby
A.presence B.pressure C.eyes D.smiles
A.freeze B.struggle C.fall D.think
A.took B.picked C.carried D.lifted
A.still B.ever C.even D.also
A.delighted B.nervous C.disappointed D.angry
A.pointing B.looking C.smiling D.waving
A.whispered B.explained C.shouted D.nodded
A.empty B.stupid C.quiet D.blank
A.form B.collect C.make D.catch
A.fighting B.feeling C.failing D.falling
A.by B.before C.from D.against
A.laugh B.noise C.cry D.cheer
A.calmed B.hid C.comforted D.blamed
A.where B.that C.when D.because
A.need B.doubt C.wonder D.use
A.correctly B.anxiously C.clearly D.freely
A.faces B.teachers C.places D.classrooms
A.shaking B.suffering C.burning D.hurting
I was on my lunch break in the city, enjoying a salad at an outdoor café, when a shabby homeless lady came waking towards me. She was _36_ everyone who walked past her for spare_37_ and she looked very dirty. My _38 reaction was fear and I hoped she wouldn’t come near me, but she did.. I was on the phone and when she__39_ , I said “ I’m on the phone” in the nicest way I could, telling myself what she needed was a lesson in _40_. She walked away, mumbling(自言自语), “ I’m_41_ you. I’m sorry, I’m sorry. I’ll leave.” And she turned the corner.
_42_ ,I would feel relieved or satisfied, but something in me couldn’t _43_ . Without another thought, I looked in my _44_ for the spare change I had. I even started searching through my entire purse, the pockets, everything for all of the change I could _45_ find to give. I got up and walked towards this lady and gave her all I _46_. She held my hand and said, “ Thank you!” Her hand was 47 and dirty, but I didn’t mind 48 her hand. I wanted to be there for her , when normally I would 49 the other way. She looked at me and said, “Will you touch my face?” And for some reason, I did. I put my hand on her cheek and she started to 50 . I could 51 it was as if she had not been touched by a loving, soft hand in ages, 52 . And so I held it there, trying to 53 her with my heart open. It was powerful.
She thanked me and walked away quietly. And I walked away with an open heart, trying to 54
sense of what had just happened. It changed something in me and has made me want to be a 55 person to the people I meet during my day.
A.greeting B.praising C.applying D.begging
A.change B.room C.clothes D.food
A.usual B.instant C.last D.general
A.came across B.came out C.came over D.came through
A.attitude B.trouble C.practice D.manners
A.calling B.injuring C.annoying D.abusing
A.Fortunately B.Normally C.Immediately D.Strangely
A.rest B.appear C.enjoy D.exist
A.car B.table C.wallet D.seat
A.necessarily B.possibly C.mainly D.certainly
A.earned B.searched C.found D.made
A.soft B.rough C.large D.neat
A.washing B.waving C.wiping D.holding
A.lead B.set C.turn D.show
A.cry B.laugh C.scream D.shout
A.doubt B.sense C.determine D.decide
A.if necessary B.if not C.if so D.if ever
A.persuade B.comfort C.entertain D.surround
A.take B.get C.catch D.make
A.kinder B.richer C.wiser D.happier
Window
Bill and John,both seriously ill,lived in the same room at Marie Hospital.John lived next to the only window of the room and was allowed to 36 in his bed and watch for an hour every day.But Bill had to spend all his time 37 on his back.
They became friends soon and talked for hours every day.They spoke of their families,their children,their hobbies,and their 38 in the American army.Each day John would sit up and 39 to his roommate Bill what he could see outside the window.
Through John’s description,Bill’s world was 40 and brightened by all the activities and colors of the outside world.The window overlooked a beautiful park with a lovely 41 ,John told Bill.Ducks played on the water 42 children sailed their model boats.And a fine view of the city skyline could be seen in the distance.As John described all these 43 ,Bill would close his eyes and 44 the picturesque scene.Bill was recovering 45 . However,John became weak day by day.
Late one night,Bill was lying in bed 46 the ceiling when John began to cough seriously.Then doctors and nurses rushed to the room.Thirty minutes later, John 47 coughing.Now,there was only silence— 48 silence.
The following morning,Bill was moved to the bed next to the window at his request.Slowly and
49 ,he supported himself up on one elbow (胳膊)to take the first look.But to his 50 ,he could see nothing but a 51 wall.
Only at that moment did he begin to realize that the pursuit(追求)of happiness was a matter of 52 .It was a positive attitude we chose to express.It was not a gift that was 53 to our doorstep each morning,nor did it come through the window.It was all inward journey.Whether a man is happy or not depends on his own thoughts 54 anything outward.
So Bill began to describe the 55 world to his new roommate that he saw through the only window of the room.
A.stand up B.sit up C.set up D.stay up
A.1ying B.depending C.going D.relying
A.service B.advice C.appearance D.violence
A.explain B.complain C.describe D.introduce
A.affected B.broadened C.damaged D.expanded
A.tower B.1ake C.statue D.hill
A.while B.though C.unless D.until
A.in addition B.in general C.in brief D.in detail
A.see B.remember C.imagine D.recognize
A.up to now B.1ittle by 1ittle C.sooner or later D.one by one
A.thinking about B.staring at C.holding up D.fixing on
A.stopped B.continued C.avoided D.survived
A.deadly B.dead C.breathless D.aimless
A.regretfully B.fortunately C.particularly D.hopefully
A.surprise B.delight C.relief D.anger
A.simple B.blank C.colored D.painted
A.consideration B.expression C.choice D.practice
A.de1ivered B.decorated C.devoted D.determined
A.more than B.better than C.other than D.rather than
A.friendly B.yearly C.1ively D.1ikely
The simplest way to say it is this: I believe in my mother. My 36 began when I was just a kid. I 37 becoming a doctor.
My mother was a domestic. Through her work, she observed that 38 people spent a lot more time reading than they 39 watching television. She announced that my brother and I 40 watch two to three pre-selected TV programs during the week. With our free time, we had to read two books each from the Detroit Public Library and 41 her written book reports. She would mark them up with check marks and highlights. Years later, we realized her marks were a 42 . My mother was Illiterate(不识字的,文盲的)。
When I entered high school I was a(n) 43 , but not for long. I wanted the fancy clothes. I wanted to 44 the guys. I went from being an A-student to a B-student to a C-student. One night my mother came home from 45 her various jobs and I complained about not having enough Italian knit shirts. She said, “Okay, I’ll give you all the money I make this week scrubbing floors and cleaning bathrooms, and you can buy 46 food and pay the bills. With everything 47 , you can have all the Italian knit shirts you want.” I was very 48 with that arrangement but once I got through distributing money, there was 49 left. I realized my mother was a financial genius to be able to 50 our heads and any kind of food on the table, 51 buy clothes. I also realized that immediate satisfaction wasn’t going to get me anywhere. Success required intellectual preparation. I went back to my 52 and became an A-student again, and eventually I 53 my dream and I became a doctor.
My story is really my mother’s story—a woman with 54 formal education or property who used her position as a parent to change the lives of many people around the globe. There is no job 55 than parenting.(养育) This I believe.
A.belief B.work C.education D.promise A.majored in B.got used to C.dreamed of D.got tired of A.lazy B.easy-going C.successful D.reliable A.spent B.paid C.took D.did A.could only B.might not C.must not D.should often A.read to B.discuss C.teach D.explain to A.joke B.means C.tool D.trick A.A-student B.B-student C.C-student D.D-student A.get rid of B.hang out with C.break away from D.keep up with A.making B.stopping C.working D.getting A.your brother B.yourself C.your sisiter D.the family A.left over B.give off C.used up D.carried out A.angry B.pleased C.disappointed D.bored A.anything B.everything C.something D.nothing A.let alone B.let out C.let in D.leave alone A.guys B.mother C.studies D.play A.made B.realized C.changed D.tried A.little B.much C.few D.high A.more interesting B.less important C.more important D.less interesting |
He drove after drinking alcohol, having a severe accident and had to get his arms removed.Since then, he has had to __31__ on his younger brother, who became his shadow, never leaving him alone for years. Except for writing with his toes, he was totally unable to do __32__ else. As the two brothers grew up together, they had their own problems and would often __33__. Finally, his younger brother went away and lived __34__, leaving him heartbroken and at a loss what to do.
__35__, a misfortune befell(降临)a girl. One night she was preparing dinner when the kerosene light on the stove was overturned, __36__ in a fire which took her hands away. Having decidedly __37__ her sister’s willingness to help her, she determined to be thoroughly __38__. At school, she always studied hard.Most of all she learned to be self-reliant. “I am lucky. Though my __39__ are broken, my heart can still fly.” she wrote in her blog.
One day, the young man and the girl were both invited to a(n)__40__ programme. The boy told the television hostess about his __41__ future, whereas the girl was full of __42__ for her life. They were both asked to write something on a piece of paper with their __43__. The boy: My younger brother’s arms are my arms. The girl: Broken wings, flying heart.
They had both gone through the same ordeal(痛苦经历), but their different __44__ determined the nature of their lives. As seems the case, __45__ disasters can strike our life at any time. How you handle the __46__ when faced with it is the true __47__ of your character. If you choose to __48__ or escape from the ordeal, it will follow you wherever you go. But if you decide to be strong, the __49__ will turn out to be a fortune on which new __50__will arise.
A.live B.stand C.rely D.assist
A.something B.everything C.nothing
A.quarrel B.share C.support D.dislike
A.happily B.lonely C.separately D.disappointedly
A.Unfortunately B.Unexpectedly C.Similarly D.Naturally
A.leading B.bringing C.causing D.resulting
A.turned to B.turned down C.turned off D.turned against
A.alone B.free C.independent D.successful
A.arms B.wings C.dreams D.promises
A.interview B.radio C.sports D.health
A.hopeful B.uncertain C.bright D.miserable
A.calmness B.enthusiasm C.patience D.excitement
A.hands B.strength C.toes D.mouths
A.characters B.desires C.opinions D.attitudes
A.unexpected B.passive C.rough D.serious
A.emergency B.misfortune C.difficulty D.accident
A.test B.reflection C.display D.problem
A.ignore B.resist C.complain D.suffer
A.problem B.result C.failure D.hardship
A.solutions B.ways C.rewards D.hopes
As I got up today, I smelt fresh coffee. I woke up to 36 a cup of it with some biscuits on my bedside table. This reminded me of 37 , the old school and college days, when mom used to wake me up by serving a 38 cup of coffee. The taste is still so 39 in my memories.
A 40 thought hit me, “I was in bed, so who prepared this coffee for me? Is it a dream?”
I pinched(掐)myself, ouch… that hurt, which meant I was not 41 . I walked out of the room with the cup of coffee, 42 my roommate. I asked him whether he prepared that for me, and the answer was YES.
I was relaxed 43 somehow my heart wanted him to say NO, because I wanted to be in a 44 that my mom prepared it for me. The whole 45 reminded me of mom and I 46 her at that moment.
On my way to my office, I was thinking about those days when mom used to cook my 47 meal. I could not 48 any single day when I slept without food. But now, I no longer 49 the food mom cooked.
This very thought 50 tears to my eyes and I decided to call up mom. I reached the office and gave her a call.
The first thing she asked was, “Is everything all right?” I was 51 . And I thought, “How the time has 52 ”.
When I was with her, I used to call her after every hour when I was out with my friends. In those days she 53 asked me what was wrong, as she knew that it was my habit. My call at this point of the day to her meant that I was in 54 .
Time has changed, she is still the same, and it is 55 who have changed.
A.find B.drink C.prepare D.cook
A.kitchen B.comfort C.warmth D.home
A.smelling B.cooking C.steaming D.pouring
A.deep B.fresh C.heavy D.recent
A.funny B.possible C.realistic D.sudden
A.thinking B.working C.dreaming D.reacting
A.in search of B.in favor of C.in place of D.in case of
A.and B.but C.or D.so
A.sense B.relief C.belief D.state
A.scene B.incident C.care D.matter
A.hated B.expected C.missed D.questioned
A.last B.every C.tasty D.complete
A.check B.count C.remember D.cover
A.pack B.finish C.imagine D.enjoy
A.brought B.caused C.pushed D.raised
A.careless B.speechless C.rootless D.homeless
A.influenced B.passed C.flied D.changed
A.never B.still C.often D.almost
A.peace B.surprise C.trouble D.progress
A.my roommate B.she C.the situation D.I
One night I went to Himeji, a city not far from Kobe. As I walked with my family along the river I saw a __20__. It was a young man who looked just like me. He was wearing a cap and smiling. Around his neck was a leather strap (皮带)and in his hands was a saxophone. He was __21___ the saxophone to his __22__ and just about to play. My family walked on up the river towards the castle __23__ I stayed there by the statue, __24__ of playing a saxophone on TV.
Two weeks later it was my birthday. Imagine my __25___ when I opened my present from my parents and found that it was a __26__! I put it to my lips to play, but it wouldn’t make a sound. Then Dad told me to read the __27___ book to find out what to do. After about 15 minutes the saxophone was ready to play. I __28__hard but I couldn’t get the saxophone to play. I was almost __29___ when suddenly the saxophone made the most beautiful sound – loud and clear like I __30__ the music of the man by the river in Kobe.
A.car B.bus C.train D.motorcycle
A.bank B.castle C.mountain D.river
A.closed B.open D.clear
A.low B.lonely C.loud D.deep
A.man B.statue C.photo D.picture
A.playing B.picking C.lifting D.rising
A.hands B.ears C.eyes D.lips
A.though B.but C.so D.or
A.dreaming B.pretending C.admiring D.observing
A.anger B.regret C.sickness D.joy
A.guitar B.drum C.saxophone D.violin
A.music B.exercise C.instruction D.note
A.blew B.flew C.shook D.beat
A.reading B.crying C.talking D.asking
A.made B.heard C.played D.imagined
With parents who taught at school, Sophia received a fairly good education. She would have achieved 36 in a career, but she 37 to spend most of her marriage in the 38 role of wife and mother, 39 herself to her husband and her three children.
At the beginning of their family life, Sophia took on the 40 for running the house in order for her husband to 41 his personal interest: writing novels. However, things weren’t going as 42 as expected. Nate’s writing failed to 43 the whole housekeeping. He had to take a position in the government to 44 for his family. Sophia tried to persuade Nate to give up his 45 for full-time writing, but he didn’t listen to her. He took his job 46 because it promised the family would be prevented from being 47 . That accounted for the shocking 48 he suffered when he lost his job. That day, he said to Sophia in a 49 , “I got fired. I am a 50 failure.”“Now you can focus your mind 51 your writing.” she responded. To make Nate believe money was no longer the major 52 , Sophia took out a box that was full of 53 . She explained that she got the money for their hand-painted lampshades.
The unemployed husband did 54 a book that was a(n) 55 hit and is a long-lasting literary masterpiece. The story of Sophia’s turning her husband into a world famous writer has been widely talked about ever since then.
A.only a little B.quite a lot C.quite a few D.a great number
A.proved B.required C.selected D.preferred
A.central B.false C.traditional D.additional
A.devoting B.supporting C.deciding D.forcing
A.responsibility B.approach C.amusement D.occupation
A.observe B.reduce C.change D.follow
A.generally B.satisfactorily C.unfortunately D.quickly
A.preserve B.cover C.include D.overcome
A.support B.search C.provide D.comfort
A.aid B.interest C.job D.share
A.strictly B.truly C.carefully D.seriously
A.well off B.badly off C.straight away D.right now
A.cut B.loss C.disease
A.whisper B.voice C.sense D.manner
A.free B.close C.complete D.necessary
A.on B.for C.in D.to
A.connection B.discovery C.task D.concern
A.gold B.cash C.jewelry D.silver
A.pick out B.react to C.turn out D.build up
A.ordinary B.instant C.short D.humorous
A young man was getting ready to graduate from college. For many months he had 41 _ a beautiful sports car in a showroom, and knowing his father could well 42 it, he told him that was all he wanted.
As Graduation Day came near, the young man awaited 43 that his father had bought the car. 44 , on the morning of his graduation, his father called him into his 45 study room. His father told him how 46 he was to have such a fine son, and told him how 47 he loved him. He handed his son a beautifully wrapped (包装) 48 box.
Curious, and somewhat disappointed, the young man opened the box and 49 a lovely, leather-bound (皮纸封面) Bible, 50 the young man’s name pressed in gold. 51 , he raised his voice to his father, and said “With 52 your money, you give me a Bible?” and stormed out of the house.
Many years passed and the young man was very successful in 53 . He had a beautiful home and wonderful family, but realized his father was very 54 , and thought perhaps he should go to him. He had not seen him 55 that graduation day.
Before he could make arrangements, he received a telegram 56 his father had passed away, and willed all his possessions to his son. He needed to come home immediately and 57 things.
When he arrived at his father’s house, sudden 58 and regret filled his heart. He began to search through his father’s important papers and saw the still gift-wrapped Bible 59 as he had left it years ago. With tears, he opened the Bible and began to turn the pages.
Suddenly, a car key dropped from the back of the 60 . It had a tag (标签) with the date of his graduation on it, and the words PAID IN FULL.
A.admired B.watched C.seen D.noticed A.offer B.afford C.buy D.supply A.marks B.signals C.signs D.symbols A.Finally B.Instead C.Therefore D.Shortly A.public B.empty C.average D.private A.proud B.comfortable C.worried D.interested A.many B.deep C.much D.often A.paper B.gift C.wood D.graduation A.looked B.reached C.discovered D.found A.with B.while C.after D.as A.Anxious B.Excited C.Angry D.Disappointing A.none B.all C.little D.much A.business B.study C.future D.home A.weak B.wealthy C.lonely D.old A.on B.until C.since D.after A.reminding B.writing C.reading D.speaking A.look for B.take care of C.do with D.hand over A.excitement B.disappointment C.surprise D.sadness A.but B.right C.just D.only A.book B.bed C.desk D.door |
Many years ago I drove a taxi for extra money. I drove mainly from the downtown to the 16 , beside the Greenwood Racetrack which was in operation at that time.
Each time a taxi drove up to the station, many kids would run along the 17 to the passenger door. One 18 kid would open the passenger door and say, “ 19 , sir.” The passenger would always say thanks and give the kid a 20 on his way from the taxi to the entrance of the track. It was a routine that everybody knew.
One day I noticed a boy, who was 21 than most of them but was pushed away by even the smallest kid. He never pushed back. 22 , he would even step aside when others pushed forward. But he never 23 .
Then one morning as I was 24 to the sidewalk, all the other kids were running after a taxi 25 mine. They didn’t notice mine.
The boy saw me and walked toward my taxi. As I pulled up I made sure that I stopped in a 26 with the passenger door right beside him. He 27 the passenger door with a flourish(夸张动作) and said, “Good luck at the track, sir.”
28 , the man did not tip him a quarter. Instead he 29 , “Get out of my way!” He pushed him aside so 30 that the boy fell on the sidewalk and I knew he was badly hurt. I got out of my car quickly 31 find that the man disappeared in the crowd.
So I looked for the kid. I decided to give him $20 for all his 32 . But he was far up ahead, walking out of the station 33 . The traffic policeman waved at me to get my car going. 34 , I never saw him again. I’d like to find him one day and tell him that if only he had stuck around a little longer I would have given him a whole $20.
I learned an important lesson from the boy. When things seem so 35 that you are ready to give up, that is the time when things are most likely to turn around for you.
A.school B.station C.office D.hospital
A.sidewalk B.way C.track D.step
A.strong B.tall C.lucky D.active
A.Stop B.Welcome C.Help D.Good luck
A.smile B.tip C.hug D.prize
A.short B.bigger C.weaker D.smarter
A.In fact B.In general C.In total D.In case
A.gave in B.gave away C.gave up D.gave off
A.pushing up B.speeding up C.keeping up D.pulling up
A.above B.beside C.in front of D.over
A.position B.car C.tree D.situation
A.closed B.opened C.kicked D.knocked
A.Therefore B.So C.However D.Then
A.smiled B.wept C.advised D.shouted
A.hard B.softly C.sweetly D.slowly
A.and to B.but to C.only to D.so as to
A.strength B.efforts C.courage D.work
A.nervously B.anxiously C.madly D.silently
A.So far B.From then on C.Once more D.Just then
A.unavoidable B.poor C.hopeless D.challenging
A Love Note To My Mom
When I was a little girl, would often accompany you as you modeled for fashion photographers. It was years later that finally understood what role modeling1 in your life. Little did I known you were2every penny you earned to go to3school.
I cannot thank you enough for4you told me one autumn afternoon when I was nine. After finishing my homework. I wanted into the dining where you were buried5piles of law books. I was6.Why were you doing what I do-memorizing textbooks and studying for7?When you said you were in law school, I was more puzzled. I didn't known. Moms8be lawyers too. You smiled and said,"In life, you can do anything you want to do."
As young as I was ,that statement kept9in my ears. I watched as you faced the10of completing your studies, staring companies with Dad, while still being a11and a Mom if five kids. I was exhausted just watching you12.With your words of wisdom in my13mind, I suddenly felt unlimited freedom to dream. My whole world14.I set out to live my life filled with15,seeing endless possibilities for personal and professional achievements.
Your words became my motto. I16found myself in the unique position of being either the first (woman doctor in Maryland Rotary)17one of the few women (chief medical reporters) in my field. I gained strength every time I said , "Yes, I'll try that."
Encouraged by your18, I have forged ahead (毅然前行) with my life's journey, less afraid to make mistakes, and19meeting each challenge. You did it, and now I'm20it. Sorry, got to run. So much to do, so many dreams to live.
1. |
|
2. |
|
3. |
|
4. |
|
5. |
|
6. |
|
7. |
|
8. |
|
9. |
|
10. |
|
11. |
|
12. |
|
13. |
|
14. |
|
15. |
|
16. |
|
17. |
|
18. |
|
19. |
|
20. |
|
My father brought home a sailboat when I was ten, and almost each Sunday in summers we would go sailing. Dad was quite skilled in sailing, but not good at 36 . As for me, I 37 both before twelve because of living close to Lake Ontario.
The last time Dad and I set sail together is really 38 . It was a perfect weekend after I graduated from university. I came home and 39 Dad to go sailing. Out we set soon on the__40__ lake. Dad hadn’t sailed for years, but everything 41
well with the tiller (舵柄) in his hands.
When we were in the middle of the lake, a 42 wind came all of a sudden. The boat was hit __43 . Dad was always at his best in any 44 , but at this moment he 45 .
“John! 46 !” he shouted in a trembling voice, with the tiller still in his hands.
In my memory he could fix any 47 . He was the one I always 48 for strength and security. Before I could respond, a 49 of water got into the boat. I rushed to the tiller 50 it was too late. Another huge wall of water 51 the boat in a minute. We were thrown into the water, and Dad was struggling aimlessly. At that moment, I felt fiercely 52 of him.
I swam to Dad 53 and assisted him in climbing onto the hull (船壳) of the boat. Upon sitting on the hull, Dad was a little awkward about his flash of 54 . “It’s all right, Dad. We are safe now,” I comforted him.
That was the first time Dad had counted on me in a moment of emergency. More importantly, I found it was my turn to start 55 for my father.
A.boating B.running C.swimming D.teaching
A.enjoyed B.desired C.hated D.learned
A.unforgivable B.unforgettable C.cheerful D.regretful
A.sent B.ordered C.invited D.allowed
A.calm B.icy C.stormy D.thundery
A.finished B.went C.seemed D.sounded
A.strong B.gentle C.cold D.hot
A.repeatedly B.lightly C.hardly D.violently
A.danger B.place C.sport D.job
A.suffered B.fell C.froze D.withdrew
A.Look B.Help C.Run D.Jump
A.problem B.relationship C.machine D.boat
A.turned to B.lived with C.argued with D.objected to
A.fountain B.stream C.shower D.wave
A.if B.for C.after D.but
A.got through B.poured into C.turned over D.lifted up
A.ashamed B.protective C.tired D.afraid
A.hopelessly B.quickly C.slowly D.helplessly
A.pain B.anger C.fear D.shame
A.making up B.getting ready C.paying off D.looking out
Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But,1, words of wisdom are soon forgotten. Once companies have attracted customers they often2the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business-3that the customer remains a customer.
4to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing5, this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the6implications. Cutting down the number of customers a company loses can make a big7in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to8increases of between 25 and 85 per cent.
In the US, Domino's Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and9never returns, is losing the company thousands of dollars in10profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer11is impossible to deny. "In practice most companies' marketing effort is focused on getting customers, with little attention paid to12them", says Adrian Payne of Cornfield University' School of Management. "Research suggests that there is a close relationship between retaining customers and making profits.13customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price14, and may provide free word-of-mouth advertising. Retaining customers also makes it15for competitors to enter a market or increase their share of a market.
1. |
|
2. |
|
3. |
|
4. |
|
5. |
|
6. |
|
7. |
|
8. |
|
9. |
|
10. |
|
11. |
|
12. |
|
13. |
|
14. |
|
15. |
|
Do you still remember your dreams from childhood? They’re like flowers that never fade, “23-year-old Liu Wei told a happy audience during a broadcast of the nationwide talent competition China’s Got Talent. Liu, an ___16____ pianist from Beijing, was named one of the show’s finalists.
Liu once had arms. At the age of 10 he accidentally grabbed a high-voltage wire and lost his arms. “My family and I were so ___17____ then,” Liu recalled. He credits a disable boy he met at the hospital who gives him the __18_____ to cheer him up.
He was forced to __19_____ playing soccer (his favorite sport) but bounced back and ___20____himself to learn swimming. After two years, Liu had won two gold medals and one silver at the National Swimming Championship for the disabled in 2002.
By the age of 19, Liu had taught himself __21_____ to play the piano with his feet, fulfilling a childhood ___22____ of composing and producing music, he said ___23____ a big smile. “__24_____ enough time, I could be just as same as anyone.”
“I can read music and have __25_____ the ‘toeing’ by myself,” he told. According to Liu, the big toe is the most __26_____ digit when “toeing,” but that he can only reach five keys at the same time. “It means I have to train my toes to move more ___27____,” he said.
One of the show’s hosts, Cao Kefan, told press. “He was __28_____ so hard his feet were constantly cramping,” Cao said.
“ We’ve all __29_____ our dreams when we were young, but no one has fought as hard as you,” commented Gao Xiaosong. Gao is one of the show’s judges and one of most ___30____ music producers in China.
“You tell us that to __31_____ our dream, we need to spare no pains,” said Yi Nengjing, a show judge and Taiwanese pop star.
“I’ve received a lot of letters of support, all ___32____ me to focus on my music,” Liu said. When asked what he would do when the show was ___33____, he revealed several music companies had asked to __34_____ him. But whatever happened, he added he is sure he would keep __35_____ his dream.
“Music is like water and air to me,” he said. “I can’t live with out it.”
A.aimless B.legless C.armless D.forceless
A.desperate B.happy C.angry D.nervous
A.power B.strength C.energy D.enthusiasm
A.give away B.give in C.give up D.give off
A.let B.devoted C.abandoned D.challenged
A.what B.how C.whether D.which
A.idea B.purpose C.dream D.thought
A.at B.to C.in D.with
A.given B.if C.when D.only if
A.carried out B.figured out C.worked out D.gave out
A.flexible B.available C.sensible D.advisble
A.heavily B.rapidly C.slowly D.slightly
A.looking B.working C.exercising D.practicing
A.looked for B.fought for C.make for D.took for
A.influential B.beneficial C.potential D.official
A.make B.gain C.get D.realize
A.letting B.discouraging C.inspiring D.encouraging
A.by B.out C.over D.off
A.offer B.sign C.answer D.find
A.pursuing B.looking C.thinking D.promising
From the time each of my children started school, I packed their lunches. And in each lunch ,I___26_____ a note. Often written on a napkin (餐巾), it might be thank you for a ____27____ moment ,a reminder of something we were happily expecting,or a bit of __28_______ for the coming test orsporting event.
In the early grade school they __29____ their notes. But as children grow older they become self-conacious(有自我意识的),and _30_______ he reached high
School,my older son ,Marc, informed me he no longer_31________ my daily notes.Telling him that he no longer needed to _32______them but I still needed write them, I___33_____ untill the day he gratuated
Six years after high school graduation, Marc called asked if he could move__34_____for a couple of months.I had spent those years well,graduating from college,__35______two internships()in Washington,DC,and __36_____,becoming a technical assistant in Sacramento.____37______ short vacation visits,hower,he had lived away from home .With his younger sister leaving for college, I was ___38____ happy to have Marc back.Since Iwas __39____ making lunch for his younger brother, I _40______ one for Marc,too.Imagine my __41______ when Igot a call from my 24-year-old son,__42___ his lunch.
Did I do something __43_____? Don’t you love me _44_____,Mom ? werejust a few of the questions he threw at me as I _45_____asked him what was wrong.
My note,Mom, he answered,Where is my note?
A.carried B.found C.included D.held
A.difficult B.special C.comfortable D.separate
A.congratulation B.improvement C.explanation D.encouragament
A.loved B.answered C.wrote D.examined
A.lately B.by the way C.by the time D.gradually
A.received B.understood C.enjoyed D.collected
A.copy B.read C.take D.send
A.held up B.gave up C.followed D.continued
A.out B.home C.to D.to Sacramento
A.organizing B.planning C.comparing D.completing
A.hopefully B.forfinally C.particularly D.certainly
A.Because of B.Instead of C.Except for D.As for
A.especially B.immediately C.equally D.generally
A.once B.again C.still D.even
A.packed B.fetched C.bought D.filled
A.fear B.surprise C.. anger D.disappointment
A.waiting for B.worrying about C.caring for D.asking about
A.wrong B.funny C.strange D.smart
A.any more B.enough C.once more D.better