Apple is known for offering the best customer service in the consumer technology market, such as Lenovo, Google and Nokia, in customer satisfaction surveys every year .
A particular story tells of how an Apple store manager broke a rule to earn a new, 10-year-old customer for life.
Matt tells us this touching story:
My daughter has been saving her birthday money and allowance for almost 9 months so that she could afford an iPod touch with a camera in it.
As of this morning, she had saved the amount needed and headed to an Apple store in Utah with my wife. They arrived at 10:30 am, not realizing that the store would be closed from 11 am to 2 am that day. As they approach the store, two friendly Apple employees greeted them and said they were sorry, but they were closed.
My wife pointed to my daughter who had a mason jar full of cash in her arms and explained why they were there and also pointed out that it was not quite 11 am yet. They again said they were sorry, but could not let them in. My wife and daughter were sad and regretful, but understood and made their way to another store in the mall.
About three stores down, an Apple employee raced after them and explained that the manager was going to make an exception and let them in. Every one of the employees stopped what they were doing as my daughter approached the register.
As she took all of the cash out of the mason jar, one employee stepped forward and said, “I don’t mean to bother you, but I have to tell you that this made my day wonderful.”
After the transaction(交易), my daughter and wife were on their way out, the store manager raised his voice and said to all of the employees, “Everyone, please give a round of applause for saving her money and buying an iPod today.”What can we learn from the first paragraph?
| A．Apple doesn’t do well in the customer service. |
| B．Consumers are more satisfied with Apple |
| C．Nokia did better than Apple in the past. |
| D．Customer satisfaction surveys are made every two years. |
According to the text, Matt’s daughter would like to have________.
| A．a computer | B．an iPhone |
| C．an iPod | D．an iPod touch |
According the passage, what is “a mason jar” ?
| A．a money box | B．a pot for cooking |
| C．a coffee cup | D．a candy box |
What is the text mainly about ?
| A．A good example on how to bargain with an Apple employee. |
| B．How a girl and her mother tried to buy what they wanted. |
| C．A touching story about how Apple earned a new customer for life. |
| D．The reason why a girl wanted to buy an Apple product. |
This is the place for you to come to share stories with other real kids who are trying hard to improve their bodies and minds! Did you score a goal in your soccer game? Have you got rid of a bad habit? Are you working to reduce your stress in life? Tell the world what makes your body and mind healthy!
Posted by Dp, Ohio
I have been working on a fitness equipment to exercise for over four months. I have completed my goal of losing weight and I am very proud of myself. That is so cool!
Posted by MK, Missouri
I was always tired at school, because I used to stay up late watching TV. I even fell asleep one day in my history class, and when I woke up, the teacher was looking at me and laughing! I decided that minute to start going to bed on time. It’s kind of a drag missing the shows I like, but I can tell my body loves it – I feel so much better!
Posted by SP, Georgia
Last year, I didn’t make the soccer team at school. I didn’t want to try out again this year, but a few weeks before tryouts(选拔赛), I started kicking the ball around and practicing. When tryout day came, I decided to give it another shot. Guess what? I made the team!
Posted by JS, New York
I’m deaf, so I’ve had more trouble playing sports than other people. But who wants to sit at home all the time? I like to play basketball with guys in my neighborhood. I can’t hear the ball bounce(弹起) or listen to the guys call plays, but I’ve taught them to use some sign language, and so far, we’ve been unstoppable! The kids mentioned in the text came here _________.
| A．to make new friends |
| B．to learn to tell stories |
| C．to talk about their efforts to keep fit |
| D．to share weight-losing experiences |
The achievement that SP, Georgia has made is that ________.
| A．he was admitted to the school soccer team |
| B．he scored a goal in an important soccer match |
| C．his soccer skills have improved a lot this year |
| D．he helped the school soccer team win an important match |
Who taught other kids sign language?
| A． DP, Ohio | B． JS, New York |
| C． SP, Georgia | D． MK, Missouri |
The underlined part “a drag” in the text probably refers to something that is ____.
| A． satisfying | B． rewarding | C． puzzling | D． annoying |
For Americans, a mosquito bite is an itchy bother. But for many in Africa, a tiny bite can be deadly. One million people die each year of malaria, a disease spread by infected mosquitoes. Most of these people live in Africa, and are under age 5.
Malaria can be prevented and treated. However, many African nations don’t have the funds to fight it. Nothing but Nets (NBN) hopes to change that. The United Nations Foundation created the campaign in 2006. The aim is to prevent malaria by covering sleeping areas with nets. Hanging bed nets treated with insecticide(杀虫剂) is the simplest way to stop mosquitoes from biting at night. The chemicals last four to five years. For $10, anyone can send a net to Africa and help save a life.
So far, NBN has raised $19 million and delivered 700,000 nets to seven countries. Families are taught how to use the nets. Kids also get vaccines (疫苗)and vitamins. "Women line up for miles to get the medicine for their kids," says NBN director Elizabeth McKee Gore. "They understand the importance."
So do kids in this country. "They get so excited thinking of ways to raise money," says NBN spokesperson and basketball star Ruth Riley.
NBN’s biggest fund-raiser is Katherine Commale, 7. She’s been spreading the information about bed nets for the past two years. To show how they work, she and her brother made a video. "We teach that bed nets can save lives," she said.
Katherine has raised $42,000 for NBN. "She just wants those who need a net to have one," says her mom, Lynda. "It’s pretty simple to her." To find out how you can help, visit nothingbutnets.net.We know from the passage that NBN is in fact _________.
| A．a deadly disease | B．an organization |
| C．a piece of equipment | D．a game |
The purpose of the passage is most probably ___________.
| A．to list the sufferings of the African people |
| B．to introduce new ways to avoid mosquito bites |
| C．to call on people to offer their help to Africans |
| D．to tell people how to buy nets in Africa |
By saying “So do kids in this country” in Paragraph 4,the author means that kids in this country also ___________.
| A．know the importance of the bed nets |
| B．know how to protect themselves |
| C．lack nets to protect themselves |
| D．suffer from malaria |
What do we know about Katherine from the passage?
| A．She set up the website nothingbutnets.net. |
| B．She is the youngest money-raiser for NBN. |
| C．She raised money by making and selling videos. |
| D．She started working for NBN at the age of 5. |
A new study by Penn State College of Medicine research team found that honey is a better and safer treatment for children than cough medicines.
Ian Paul, the study’s lead researcher, was motivated to test honey because treating coughs in children has recently become a sticky subject. Coughing is the body’s way of cleaning irritated (受刺激的) airways to help you breathe. But too much coughing can irritate your lungs and throat even more. It can also make it tough to get the sleep your body needs to heal. Hoping to ease the suffering of their children, parents often give them cough medicines.
But there have never been any good studies showing that they work. Cough and cold medicines may also cause serious side effects. Hundreds of kids die in the hospital each year after receiving too much cough medicine by mistake. Last October, the US Food and Drug Administration suggested that parents should 
not give cough medicines to children under 6.
In order to search for a different solution, Paul designed a study that involved 105 kids who were sick with coughs and other cold conditions. At bedtime, the kids took buckwheat(荞麦) honey, honey-flavored (蜜蜂味的) DM (one of the most common ingredients成分in cough medicine), or no treatment. Parents and kids in the no-treatment group knew they weren’t getting anything, but the other two groups weren’t told which treatment they were getting.
The surveys showed that kids who swallowed about 2 teaspoons of buckwheat
honey before bedtime coughed less and slept better than kids in other groups.
“When parents want something for their kids to take,” Paul says, “honey seems
like the best option.”
But what gives honey its healing power? Substances called antioxidants(抗氧化剂) may be part of the answer. All honey contains antioxidants that protect our cells from damage. Studies show that antioxidant levels in the body rise after someone swallows honey.Which of the following can be the best title for this passage?
| A．Sweet solution to kids’ coughing |
| B．No cough medicines to children |
| C．Best treatment for your cold |
| D．Cough medicines don’t work |
We can learn from Paragraph 2 that coughing ______.
| A．can cure lung and throat diseases |
| B．is more harmful to children |
| C．sometimes does good to people |
| D．helps improve children’s die |
During Paul’s experiment, the kids who received treatment __________.
| A．seemed much worse than before |
| B．had no idea what they swallowed |
| C．knew they weren’t getting anything |
| D．coughed less and slept better |
According to the passage, Paul’s experiment proved that ____.
| A．honey may have real healing power |
| B．cough medicines may cause side effect |
| C．cough medicines don’t really work |
| D．buckwheat honey contain more antioxidants |
Have you heard of the story of the four-minute miles? Many years ago, people believed that it was impossible for a human being to run a mile in less than four minutes until Roger Banister proves it wrong in 1954.
What happens if you put an animal in a pond? Any animal, big or small, will swim its way through. What happens when people, who do not know how to swim, fall in deep waters? They drown. If an animal who has not learned swimming could escape by swimming, why not you? Because you believe you will drown while the animal does not.
Have you ever wondered why the letters are organized in a particular order on your keyboard? You might have thought it is to increase the typing speed. But the fact is that this system was developed to reduce the typing speed at a time when typewriter parts would jam (堵塞) if the operator typed too fast.
These three cases show the power of our beliefs. There is no other more powerful directing force in human behavior than belief. Your beliefs have the power to create and to destroy. A belief delivers command to your nervous system.
I used a snake in my workshops of children to learn how unrealistic some of their beliefs are. Students of a school in India, said snakes were slippery, slimy(黏糊糊的) and poisonous. After doing an exercise for changing beliefs, they handled my snake and found it to be dry and clean. They also remembered that only three types of poisonous snakes exist in India.
Did this story end the way you thought? Review your beliefs now and find out which ones you need to change.From the first paragraph, we know that _________.
| A．several people have run a mile in four minutes. |
| B．Roger Banister set a record |
| C．nobody has run a mile in three minutes. |
| D．Roger Banister tied a world record |
By comparing a drowning animal and a person, the writer tried to show _________.
| A．the power of confidence |
| B．the responses of humans and animals to dangers |
| C．the difference between humans and animals |
| D．the power of belief |
Which of the following statements would the writer agree with?
| A．Our beliefs are impossible to change |
| B．How we act mainly depends on our beliefs. |
| C．Our beliefs create or destroy our nervous system |
| D．Our beliefs always go against the truth |
The children visiting the writer’s workshops might_________.
| A．learn how to keep off snakes |
| B．become brave and realistic |
| C．become clever and strong |
| D．learn to review their beliefs |
Norman Cousins was a businessman from the United States who often traveled around the world on business. He enjoyed his work and traveling.
Then, after returning to the United States from a busy and tiring trip to the Union of Soviet Socialist Republics( USSR)，Mr. Cousins got sick. Because he had pushed his body to the limit of its strength on the trip, a chemical change began to take place inside him. The material between his bones became weak.
In less than one week after his return, he could not stand. Every move that he made was painful. He was not able to sleep at night.
The doctore told him that they did not know how to cure Mr. Cousins ’ problem and he might never get over the illness. Mr. Cousins, however, refused to give up hope.
Mr. Cousins thought that unhappy thoughts were causing bad chemical changes in his body. He did not want to take medicine to cure himself. Instead，he felt that happy thoughts or laughter might cure his illness. .'
He began to experiment on himself while still in hospital by watching funny shows on television. Mr. Cousins quickly found that 10 minutes of real laughter during the day gave him two hours of pain -free sleep at night.
Deciding that the doctors could not help him, Mr. Cousins left the hospital and checked into a hotel room where he could continue his experiments with laughter. For eight days，Mr. Cousins rested in the hotel room watching funny shows on television，reading funny books，and sleeping whenever he felt tired. Within three weeks，he felt well enough to take a vacation to Puerto . Rico where he began running on the beach for exercise.
After a few months，Mr. Cousins returned to work. He has laughed himself back to health.Why did Norman Cousins get sick?
| A．He did not rest enough. | B．He traveled too much. |
| C．His body chemistry changed. | D．All of the above. |
What part of his body was affected by the illness?
| A．The bones in his feet. |
| B．His mind when he slept. |
| C．The material between his bones. |
| D．His stomach. |
What did Mr. Cousins think caused his illness?
| A．Bad food. | B．Too much laughter. |
| C．Unhappy thoughts. | D．The doctors. |
Where did Mr. Cousins go in order to cure himself?
| A．To a hotel room. | B．To the beach. | C．To the hospital. | D．To the USSR. |
How long did it take before Mr. Cousins went back, to work?
| A．A few weeks. | B．A few months. | C．A few hours. | D．A few years. |
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