With help from a Mr.H, you can .
| A．stop using batteries. |
| B．finish your homework on time. |
| C．remember your teacher’s instructions. |
| D．get your room tidied on your way home. |
A PENGO WATCH CONTROL can help you to .
| A．repair your TV | B．organize your homework |
| C．be a James Bond | D．know what the weather is like |
You can get your Mr. H for .
| A．＄499 | B．＄299 | C．＄199 | D．＄99 |
Where would you be most likely to find the two texts?
| A．On a notice board | B．In a company brochure. |
| C．On a teenage website | D．In a college newspaper. |
假设你是李华，于2013年3月5日搭乘国外某航空公司航班（flight number BC779）回国后，发现遗失了一个行李箱（suitcase）。现请用英文给该航空公司写一封信，请他们帮你寻找。
信件要点包括：
1. 陈述写信原因。
2. 简要描述该行李，并说明其重要性。
3. 期待回复并表示感谢。
注意：1.词数100左右。2. 信件格式已给出。
Dear Sir/Madam,
Yours truly,
Li Hua
Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.This passage is mainly about _____.
| A．how to become a dependable company |
| B．how to ensure public relations |
| C．some service a company should have |
| D．some telephone techniques for business purpose |
Before calling, you have to _____.
| A．stay at your company only |
| B．learn important data and figures by heart |
| C．get things ready for the communication |
| D．choose the right time and place |
During the call, it is unsuitable to _____.
| A．be heard in low spirits | B．be decisive |
| C．check your notes | D．get feedback |
What does the underlined word “courteous” in the passage mean?
| A．Polite. | B．Active. | C．Effective. | D．Correct. |
In the UK, a group of campaigners(活动家)have declared the last Saturday in November as National Buy Nothing Day. “Our message is clear: shop less, live more!” says organizer Michael Smith. “The challenge is to try simple living for a day. Spend time with family and friends, rather than spending money on them. Anyone can take part, provided they spend a day without spending.”
On Buy Nothing Day, they take to the streets to tackle consumers(消费者). They dress as pigs to symbolize greed(贪婪). They offer to cut up credit cards and hand out shopping bags with the words “another useless thing I don’t need” written on the side. Some hold street parties to show shoppers that it is possible to have fun without spending money. Others go into shops and put notes saying “don’t buy me” inside clothes and shoes.
Some protestors(抗议者) are working against powerful forces. Many retailers(零售商) and manufacturers depend on Christmas sales for most of their profits. Around two thirds of GDP in the West is made up of consumer spending. If this drops, many people will lose their jobs. At least that will make it easier for them to buy nothing.
And there is also the risk that the campaigners will be seen as killjoys, who want to stop people enjoying themselves. “There’s a fun side to this,” says Michael Smith. “To some it’s a protest, but it’s also a street party. We’re not saying that people are bad because they go shopping, but we need get the message across for people to consume wisely. And after we’re finished, we’ll probably go for a drink.”Why do a group of people in the UK choose Saturday as National Buy Nothing Day?
| A．Because they have enough food at their homes. |
| B．Because it is the season for shopping. |
| C．Because they have run out of money at that time. |
| D．Because it’s popular to live a simple life. |
In order to persuade people to stop shopping, the campaigners _____.
| A．stop people going out |
| B．have different ways to make it |
| C．offer goods to people freely |
| D．play tricks on consumers |
The underlined word “killjoys” in the last paragraph refers to people who _____.
| A．ruin the happiness and fun of others |
| B．get money from shopkeepers |
| C．bring happiness to others |
| D．take no interest in shopping |
The campaigners started National Buy Nothing Day for the purpose of _____.
| A．persuading people to kill time in a different way |
| B．persuading people to save money |
| C．persuading people to have more parties |
| D．persuading people to spend money wisely |
INTERNATIONAL TRADE OF PANLAND
EXPORTS
Considering all imports and exports, what statement can be made about Panland’s trade?
| A．Panland imports food and exports raw materials. |
| B．Panland imports manufactured goods and exports food. |
| C．Panland imports manufactured goods and exports raw materials. |
| D．Panland imports raw materials and exports manufactured goods. |
With which of the following does Panland carry on the most trade?
| A．Asia. | B．Africa. | C．Middle East. | D．United States. |
Judging from its economy, it could be concluded that most of Panland’s working people are _____
| A．farmers | B．fishing people | C．unskilled laborers | D．skilled factory workers |
It was only 5 o’clock in the morning. The house was quiet and Tim' s mother was still asleep. Only the sound of the big freezer broke the quiet. He’d dreamt of the cave last night. The purring (轻微颤动声) of the freezer had been the sea.
Tim pulled on a sweater and put some apples into his schoolbag. It was too early for breakfast. He' d eat after he' d been through the cave, sitting on the rocks and staring at the sea.
He wished he had a proper pack. His schoolbag would have to do. What else? Sandwiches-but his mother might wake up if he started pulling out bread for sandwiches, she’d want to know why he had to leave so early. He settled for some biscuits, and left a note stuck to the table:
Gone to Michael’s. Back tonight, Tim.
The sky was high and soft and light outside, though the sun still wasn't up. Even the highway up the hill was quiet as he made his way down the street. The wind from the sea was fresh and sweet.
The sand hills still breathed heat from yesterday’s sun, though the top of the sand was cool. He ran down to the beach impatiently, but there was no one, just dry sand dancing in the early wind and seabirds marching up and down watching the waves.
The light changed suddenly. The first rays of sunlight stretched (延伸) across the sea. The sun was pushing its way over the edge of the world.
Over the first rocks, along to the point, Tim glanced back. The beach was still empty. The sun sailed higher in the sky.
He could see the cave now, even darker in the morning light. The sand turned silver then dark gold as the water flowed away from it. He had to force himself to go closer. Why was it so much more mysterious (神秘的) now? But it would be silly to go back now after so much trouble. He needn't go in all the way...What did Tim do at the beginning of the story?
| A．He put a sweater in his schoolbag. | B．He left the house quietly. |
| C．He had breakfast at home. | D．He left a note on the freezer. |
"He settled for some biscuits” (in Paragraph 3 ) means that Tim_______.
| A．had to take biscuits instead of sandwiches |
| B．liked biscuits better than sandwiches |
| C．had to leave the biscuits on the table |
| D．could only find some biscuits in the kitchen |
What made it possible for Tim to see the entry to the cave?
| A．The height of the first rocks. | B．The ups and downs of the waves. |
| C．The vast stretch of the sunlit beach. | D．The change in the position of the sun. |
In the story, Tim’s mood changed from_________.
| A．loneliness to craziness | B．anxiousness to excitement |
| C．eagerness to nervousness | D．helplessness to happiness |
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