When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.
Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly as possible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.
A．live up to B．keep up with C．look up to D．catch up with
A．know B．produce C．ask D．make
A．Instead B．Moreover C．Otherwise D．However
A．In conclusion B．In general C．In fact D．In reality
A．favor B．need C．benefit D．advantage
A．of B．for C．in D．to
A．possible B．important C．acceptable D．likely
A．politely B．rudely C．strictly D．comfortably
A．tell B．describe C．modify D．present
A．forgive B．fail C．work D．succeed
A．better than B．more than C．rather than D．other than
A．worry B．complaint C．curiosity D．suggestions
A．ordered B．devoted C．adapted D．desired
A．further B．more C．farther D．additionally
A．ready B．suitable C．good D．responsible
Everybody knows Charles Chaplin, a worldfamous funny actor. People have laughed at Charles Chaplin's films until tears
down their faces. From his very first
they know what will happen. The little man is always with black moustache, wide-open eyes, round black hat and
too large for his feet. He'll
through snow, and fall from windows. He'll fight men who are twice his
, fall in love with women, who
notice him, and try to
them.
The poor man that Charles Chaplin in hundreds of films makes all kinds of stupid mistakes. He is always in
, but he never
. He dreams of becoming a great man.
Even people who understand English can
his films, because they are mostly
. It isn't what he says that makes people laugh. His comedy(喜剧) doesn't
words. It depends on little actions which mean the
thing to people all over the world.
Chaplin raises his thick eyebrows or rolls his eyes. He hides behind a fat lady or under a table to escape from his . He dresses well and pretends to be a
and important man. It is all so hopeless and
that he makes us laugh. This is the secret of Chaplin's huge
.
A.here B.everywhere C.abroad D.who
A.down B.along C.over D.with
A.disappearance B. appearance C.words D.emotions
A.trousers B.stocks C.shoes D.hands
A.sleep B.sit C.play D.struggle
A.length B.width C.greatness D.width
A.hardly B.deeply C.widely D.luckily
A.love B.hate C.hug D.praise
A.played B.recognized C.loved D.fooled
A.joy B.excitement C.sorrow D.trouble
A.comes down B.gets ways C.goes back D.gives up
A.don’t B.can C.do D.may
A.understand B.watch C.enjoy D.see
A.frightening B.silent C.pleasant D.moving
A.depend on B.translate C.explain D.know
A.some B.different C.same D.bitter
A.enemies B.own C.characters D.films
A.poor B.dad C.rich D.beautiful
A.possible B.impossible C.instructive D.tired
A.success B.failure C.films D.play
One day, a poor boy who was trying to pay his way through school by selling goods door to door found that he only had one dime (一角银币) left. He was hungry so he decided to for a meal at the next house. However, he lost his nerve when a lovely young woman opened the door. a meal he asked for a drink of water. She thought he looked so she brought him a large glass of milk. He drank it slowly, and then
asked, "How much do I you?" "You don't owe me anything," she replied. "Mother has taught me never to accept for a kindness." He said, "Then I thank you from the bottom of my heart." As Howard Kelly left that house, he not only felt stronger , but it also increased his faith in God and the human race. He was about to give up and before this point. Years later the young woman became critically ill. The doctors were baffled (阻挡). They finally sent her to the big city, where specialists could be called in to study her disease. Dr Howard Kelly, now was called in for the consultation (会诊). When he heard the name of the town she came from, a(an) light filled his eyes. , he rose and went down through the hospital hall into her room. Dressed in his doctor's gown he went in to see her. He her at once. He went back to the room and determined to do his best to save her life. From that day on, he gave special to her case.
After a long struggle, the battle was . Dr Kelly requested the business office to pass the final bill to him for approval. He looked at it and then something on the side. The bill was sent to her room. She was to open it because she was sure that it would take the rest of her life to pay it off. Finally she looked,
and the note on the side of the bill her attention. She read these words:
"Paid in full with a glass of ."
(Signed) Dr Howard Kelly
Tears of joy flooded her eyes as she prayed silently:"Thank you, God. Your love has spread through human hearts and hands."
A．pay B．beg C．wait D．look
A．Because of B．In front of C．In case of D．Instead of
A．upset B．thirsty C．hungry D．sad
A．owe B．cost C．lend D．own
A．offer B．pay C．help D．thanks
A．quickly B．mentally C．physically D．warmly
A．quit B．continue C．retire D．surrender
A．local B．poor C．kind D．cruel
A．common B．ordinary C．rare D．scarce
A．old B．famous C．unknown D．retired
A．strange B．special C．poor D．angry
A．Suddenly B．Generally C．Unfortunately D．Immediately
A．called B．recognized C．remembered D．found
A．waiting B．treating C．information D．consultation
A．interest B．food C．attention D．effort
A．defeated B．won C．lost D．completed
A．changed B．read C．crossed D．wrote
A．excited B．afraid C．nervous D．surprised
A．caught B．called C．paid D．caused
A．water B．coffee C．milk D．ice cream
Lighting flashed through the darkness over Sibson’s bedroom skylight(天窗).Sibson was shaken by a clap of thunder ___ he knew what was happening. The storm had moved directly ___ his two-story wooden house. Then he heard the smoke alarm beeping.
Sibson rushed down the stairs barefoot to ____; he opened the door to the basement（地下室）,and flames ___ out. Sibson ran back upstairs to call 911 from his bedroom. “I felt ___ because the room had a separate outdoor stairway,” he explains.
But the phone didn’t work, and when he tried to go down the outdoor stairway, he was ___ by a wall of flames. Sibson realized he was trapped（困住）.
Sibson’s house was three kilometers ___ the main road and was so well hidden by trees that he knew calling for help would be ___
Up a hill nearby lived Sibson’s neighbor, Huggons. He was lying in bed when something like a smoke alarm ___ his ears. He jumped out bed took his ___ and flashlight, and headed down the hillside toward the ___.That was when he saw the rolling heavy smoke.
Huggons dialed 911, and the operator warned him not to ___ the house. But Huggons said, “There is no way I am going to listen to Sibson ___ and die in that fire.”
“Anyone there?” Huggons called out. Then he heard “Help! I’m trapped!” coming from the second floor balcony（阳台）. He entered the house, but soon had to run back to catch his ___.
After one more ___ inside the house, Huggons gave up and ___ around back.
The wind parted the smoke just ___ for him to catch sight of Sibson. But there was no way to get to him. He ___ the flashlight into the woods and noticed a ladder. He took it over to the balcony and ___ Sibson down just as the second floor of the house fell off.
Sibson is still ___ when he tells the story, “I was alone that night,” he says. “Then I heard the most beautiful sound in my life. It was Huggons.”
A．until B．while C．since D．before
A．over B．in C．through D．on
A．hide B．wait C．check D．escape
A．moved B．gave C．went D．exploded
A．worried B．safe C．glad D．tired
A．burned B．stopped C．shocked D．covered
A．beside B．across C．off D．along
A．limited B．fruitless C．false D．regretful
A．stuck B．missed C．touched D．passed
A．coat B．key C．basin D．phone
A．road B．noise C．smoke D．danger
A．enter B．search C．leave D．damage
A．call B．roll C．scream D．sigh
A．flashlight B．attention C．ladder D．breath
A．attempt B．chance C．thought D．stay
A．climbed B．circled C．looked D．jumped
A．enough B．open C．clear D．fit
A．led B．put C．shone D．drove
A．persuaded B．kicked C．forced D．pulled
A．nervous B．surprised C．thankful D．proud
The simplest way to say it is this: I believe in my mother.My ___ began when I was just a kid.I ___ becoming a doctor.
My mother was a domestic.Through her work, she observed that ___ people spent a lot more time reading than they ___ watching television.She announcees that my brother and I ___ watch two to three pre-selected TV programs during the week.In our free time, we had to read two books each from the Detroit Public Library and ___ her written book reports.She would mark them up with check marks and highlights.Years later we realized her marks were a ___.My mother was illiterate.
When I entered high school I was a(n) ___,but not for long.I wanted the fancy clothes.I wanted to ___the guys.I went from being an A-student to a B-student to a C-student.One night my mother came home from ___her various jobs and I complained about not having enough Italian knit shirts.She said,”Okay,I’ll give you all the money I make this week scrubbing floors and cleaning bathrooms,and you can buy ___food and pay the bills.With everything ___,you can have all the Italian knit shirts you want.”I was very ___with that arrangement but once I got through allocating money, there was ___left.I realized my mother was a financial genius to be able to ___our heads and any kind of food on the table, ___buy clothes.I also realized that immediate satisfaction wasn’t going to get me anywhere.Success required intellectual preparation.I went back to my ___ and became an A-student again, and eventually I ___ my dream and I became a doctor.
My story is really my mother's story—a woman with ___ formal education or property who used her position as a parent to change the lives of many people around the globe. There is no job ___ than parenting. This I believe.
A．belief B．work C．education D．promise
A．majored in B．got used to C．dreamed of D．got tired of
A．lazy B．easy-going C．successful D．reliable
A．spent B．paid C．took D．did
A．could only B．could not C．must not D．should often
A．read to B．present to C．teach D．explain to
A．joke B．means C．tool D．trick
A．A-student B．B-student C．C-student D．D-student
A．get rid of B．hang out with C．break away from D．keep in touch with
A．making B．stopping C．working D．getting
A．your brother B．yourself C．your sister D．the family
A．left over B．paid off C．used up D．carried out
A．angry B．pleased C．disappointed D．bored
A．anything B．everything C．something D．nothing
A．put an idea into B．gave an impression on C．keep a roof over D．have eyes in the back of
A．let alone B．let out C．let in D．leave alone
A．guys B．mother C．studies D．play
A．made B．fulfilled C．changed D．tried
A．little B．much C．few D．high
A．more interesting B．less important C．more important D．less interesting
Carly's eyes filled with tears as the dusty bus drove down a dirt road in southern Vietnam.The 14-year-old girl and her ___ had traveled by plane from Canton, Ohio, to Ho Chi Minh City and then by bus deep into the Mekong Delta.Now, as they reached the village, hundreds of cheering ___ lined the entrance to the Hoa Lac School, a two-story building that Carly had ___ money for,
When Carly was eight,she started ___ others by giving Thanksgiving baskets in the church to families in need.It was a snowy day, ___ she saw that one girl was wearing only a shirt and that others didn’t have ___ coats.The next November, she went door to door ___ uesed coats, hats, gloves, and scarves,and then ___ them out with the baskets.
But Carly wanted to do ___ ---she wanted to”change their lives”.She ___ that her grandmother’s Rotary club had, years, earlier, collected money to build a ___ in Vietnam.That was it,she decided.She’d build a school too.
She tried to let people ___ more about Vietnam and the ___ there.She gave speeches.She ___ with enthusiasm.”The kids in rural Vietnam don’t have beautiful schools,”she told a room of 200 Rotarians.”That’s not ___.I want to give them a ___ to make their lives better.”That summer, Carly set off with her family across Ohio,___ three or four Rotary clubs a week.”We traveled like crazy people to all these ___,”recalled her mother, Kris.
In two year,Carly had collected $50,000.At the dedication ceremony(落成典礼)in Hoa Lac,the school principal was ___ with the girl.”How wonderful it was that a girl of her age wanted to do something for kids so ___,”he said through a translator.
A．classmates B．friends C．family D．team
A．villagers B．farmers C．workers D．schoolchildren
A．raised B．earned C．spent D．borrowed
A．encouraging B．teaching C．helping D．engaging
A．and B．before C．though D．because
A．beautiful B．warm C．big D．thin
A．buying B．asking for C．booking D．consulting about
A．took B．left C．handed D．put
A．more B．a lot C．once D．both
A．considered B．thought C．believed D．remembered
A．school B．hospital C．factory D．hospital
A．feel B．save C．know D．study
A．culture B．economy C．scenery D．children
A．spoke B．played C．laughed D．traveled
A．true B．exciting C．careful D．fair
A．place B．room C．house D．playground
A．passing B．visiting C．watching D．scanning
A．discussions B．topics C．meeting D．suggestions
A．pleased B．satisfied C．shocked D．impressed
A．far away B．lovely C．good-looking D．lonely
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