When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.
Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly as possible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.
A．live up to B．keep up with C．look up to D．catch up with
A．know B．produce C．ask D．make
A．Instead B．Moreover C．Otherwise D．However
A．In conclusion B．In general C．In fact D．In reality
A．favor B．need C．benefit D．advantage
A．of B．for C．in D．to
A．possible B．important C．acceptable D．likely
A．politely B．rudely C．strictly D．comfortably
A．tell B．describe C．modify D．present
A．forgive B．fail C．work D．succeed
A．better than B．more than C．rather than D．other than
A．worry B．complaint C．curiosity D．suggestions
A．ordered B．devoted C．adapted D．desired
A．further B．more C．farther D．additionally
A．ready B．suitable C．good D．responsible
There was a king who loved art very much. One day a(n) came and said, "Please let me a picture on a wall." The king happened to have a big new hall . So he the artist to work on one of the walls.
At the same time, another artist came and asked to work on the wall. He promised he would make the same picture as the first artist’s looking at the first artist’s work. The second artist asked to have a thick curtain between the two walls neither of them could see each other.
The following day they began to work. The first artist brought in a(n) supply of paint, oil, water and so on. The second one came with a and a bucket (桶).
A month later, the first artist’s work was completed, and the second artist said, "My wall is too!"
The king went to the first artist’s wall. He was pleased with it and gave the artist a large of money. He then asked people to open the curtain.
! Each line was the same as that on the opposite wall.
The king was quite satisfied and gave him double money. However, he how the second man had made it.
"I just the wall with the cloth," the man said .The wall was made of white marble (大理石). He made it shine like a mirror. The reflection (倒影) of the first painting up on it!
The is a reflection of you too. If you are sad, the world will be sad. If you are happy, the world will be happy.
A．editor B．artist C．server D．actress
A．put B．copy C．paint D．get
A．created B．destroyed C．founded D．built
A．allowed B．realized C．persuaded D．Decided
A．same B．similar C．opposite D．ordinary
A．with B．under C．upon D．without
A．put up B．put back C．put away D．put on
A．even if B．so that C．as if D．in case
A．common B．artificial C．extra D．regular
A．mirror B．cloth C．stick D．curtain
A．present B．free C．ready D．useful
A．see B．touch C．research D．Cover
A．number B．total C．amount D．many
A．Amazing B．Exciting C．Famous D．Valuable
A．probably B．exactly C．certainly D．hardly
A．knew B．warned C．noticed D．wondered
A．drew B．faced C．displayed D．wiped
A．briefly B．naturally C．safely D．correctly
A．set B．added C．showed D．took
A．story B．world C．king D．painter
Tony Tomei was well-known in Los Alamos, N.M. for his heroic action when the forest fires swept through last May. Tomei had ___ run away from his house, which was ____. But soon after reaching a safe place, Tomei ____that although he had saved most of his collection of accordions (a kind of musical instruments), his precious Italian Bugari Armando accordion was ___ in the house. He raced home to ___it. “When I drove up, there was a lot of smoke,” he says, and at that moment he made ___ . “I was going to ____the fire. I was the only one left to ____ the neighbors’ house.” Tomei, 52, an engineer and accordion instructor, had no idea what a great danger he would ____. With a garden hose (软管)，he spent the ___ few hours putting out small spot fires.
Then the ___ picked up, and the fire began moving slowly from the valley 60 feet below toward his home. He attempted to put out the fire but without any __. The fire and smoke blew up beside him, ____ him to the ground, where he got hold of a tree. “I couldn’t breathe. I couldn’t see. I just stuck my face in the dirt.”
___, the wind changed. Against a frightening background of house burning up and down his street, Tomei fought through much of the ___ without any more water and ___ a couple of tools he could get to keep small fires away from his neighbors’ house.
At sunrise he got his first real look at what had left of the neighborhood. “I saw all those damaged house and thought, oh, my God,” ___ he’d saved his home along with two others’.
When his neighbor Nancy Tenbrink ___ to the house that she’d thought was lost, she ___threw her arms around Tomei. “My house was important, but his life was much more ___,” she says. “I’m deeply thankful for what he did for us.”
A．happily B．bravely C．safely D．nearly
A．in fire B．out of order C．in danger D．out of shape
A．thought B．realized C．said D．wondered
A．still B．also C．just D．yet
A．find B．hide C．check D．get
A．a suggestion B．the choice C．a decision D．the preparation
A．put up B．keep from C．take up D．hold off
A．prevent B．save C．watch D．keep
A．face B．expect C．protect D．fight
A．rest B．last C．hard D． next
A．water B．wind C．smoke D．fire
A．tools B．success C．meaning D．help
A．taking B．leaving C．knocking D．getting
A．Funnily B．Unluckily C．Undoubtedly D．Fortunately
A．night B．afternoon C．midnight D．daybreak
A．normally B．only C．hardly D．almost
A．For B．As C．But D．If
A．removed B．returned C．referred D．reported
A．tearfully B．surprisingly C．repeatedly D．thoughtfully
A．special B．lovely C． valuable D．useful
Some people think if you are happy, you are blind to reality. But when we research it, happiness actually ______every single business and educational outcome for the brain. How did we ______ this? Why do we have these social misunderstandings about happiness? Because we assumed you were ______.
When we study people, scientists are often interested in what the average is.
Many people think happiness is genetic. That's only half the story, because the average person does not fight their ______. When we stop studying the average and begin ______ positive outliers(离群值) -- people who are above average for a positive aspect like optimism or intelligence -- a ______ different picture appears. Our daily decisions and habits have a huge impact upon both our levels of happiness and ______.
______, happiness is a choice. It is a choice about where your single processor brain will devote its finite resources as you process the world. If you scan for the ______ first, your brain really has no resources left over to see the things you are grateful for or the meaning embedded（嵌入） in your work. But if you scan the world for the positive, you start to acquire an ______advantage.
I wrote the cover story for the Harvard Business Review magazine on "Happiness Leads to Profits." Based on my article called "Positive Intelligence" and my research in The Happiness Advantage, I ______ our researched conclusion: the single greatest advantage in the modern economy is a ______ and busy workforce.
A decade of research in the business world ______ that happiness raises nearly every business and educational ______: increasing sales by 37%， productivity by 31%， and ______ on tasks by 19%， as well as a number of health and quality-of-life improvements.
A．rises B．arises C．raises D．realizes
A．think B．miss C．know D．understand
A．usual B．single C．unique D．average
A．bodies B．faces C．genes D．fates
A．researching B．discovering C．finding D．observing
A．mildly B．hardly C．crazily D．wildly
A．interest B．success C．safety D．failure
A．Scientifically B．Fortunately C．Gradually D．Strangely
A．active B．passive C．negative D．positive
A．interesting B．embarrassing C．annoying D．amazing
A．Talked B．summarized[来 C．thought D．underlined
A．silly B．funny C．common D．happy
A．means B．proves C．wishes D．hopes
A．outcome B．answer C．cause D．reality
A．behavior B．mistake C．accuracy D．possession
Thomas Edison tried two thousand different materials to make the light bulb. When none worked successfully, his assistant , “All our work is in vain. We have learned nothing.”
Thomas Edison replied very , “Oh, we have come a long way and we have a lot. We now know that there are two thousand materials which we cannot use to make a good light bulb.”
If you learn from your mistakes, then you are . If you learn from someone else’s mistakes, then you are a talent. Success is nothing more than a few simple disciplines daily and failure is nothing more than a few small repeated daily.
How the above lines are! Success takes time. We’ll make mistakes if we do things in too much of a hurry. When we do not practice disciplines in life, we don’t build enough confidence to new and challenging tasks which are important and matter in life. Our confidence what we think of ourselves and whether we believe in ourselves. We are all born with exceptional qualities, but only a few really their true potentials and make efforts in life, and the others just lead a(n) life. Do you want to be exceptional?
Success is a fruit which everyone wants to eat, but it is not found everywhere and no one can it without serious efforts.
Those who want to succeed will find a way; those who don’t will find a(n) !
Success depends on , and without it we will end in failure.
When you are , please enjoy it and give your hand to others who want to accomplish something.
A．celebrated B．complained C．explained D．answered
A．confidently B．madly C．carelessly D．angrily
A．remembered B．refused C．learned D．ordered
A．healthy B．enthusiastic C．intelligent D．generous
A．shown B．prevented C．recorded D．practiced
A．errors B．machines C．jobs D．steps
A．common B．strange C．familiar D．true
A．keep B．attempt C．give D．see
A．depends on B．sets aside C．turns down D．sets up
A．own B．realize C．provide D．research
A．active B．hard C．rich D．average
A．achieve B．watch C．offer D．recognize
A．story B．excuse C．key D．plan
A．preparation B．influence C．life D．generation
A．powerful B．wonderful C．successful D．hopeful
My son was born 12 weeks premature(早产的）．When he was born, the doctors told me that he had only 12 % chance of ．And if he did survive，there was a 99％chance that he would have serious health problems. They said he would be in the hospital for a lifetime. But they would never ，even if there was only a little hope.
I didn't think he would live until the day I had to go back home without my ．A nurse took me to my son's room when I was the hospital.“He hasn't been able to open his eyes yet"，the told me. I spoke to him with tears. To my great ，he opened his eyes! I was so ．！My baby heard my voice and was trying to me!
My son began to prove the doctors were ．When he was 6 weeks old，he finally left the hospital.
But he had a lot of trouble learning how to breathe on his own. I remember he once stopped and turned grey after eating. I turned to the doctors and they made him again. he also had difficulty with ．The doctors had to leave a tube placed in his stomach he could get enough food.
When my little baby was 3 months old，he was so 35 at that time---he was only 5 pounds in weight. The doctors got the out last year because he could eat without it and now he is a 5-year-old healthy boy.
I will never forget how his life is and how many people fought to save him. I am forever for what the doctors did. I really believe that it was that saved my baby's life. So never hope！
A．surviving B．recovering C．succeeding D．escaping
A．get back B．give up C．give in D．get up
A．brother B．husband C．baby D．parent
A．visiting B．calling C．approaching D．leaving
A．doctor B．nurse C．cleaner D．reporter
A．surprise B．disappointment C．knowledge D．sadness
A．curious B．interested C．excited D．satisfied
A．hurt B．see C．influence D．touch
A．right B．wise C．serious D．wrong
A．hardly B．never C．still D．seldom
A．jumping B．walking C．moving D．breathing
A．alive B．active C．dead D．powerful
A．eating B．sleeping C．standing D．sitting
A．if B．as C．so D．after
A．strong B．thin C．tall D．clever
A．bag B．tube C．food D．metal
A．wonderful B．short C．strong D．valuable
A．regretful B．hateful C．thankful D．fearful
A．hope B．encouragement C．money D．bravery
A．forget B．find C．get D．lose
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