When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.
Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly as possible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.
A．live up to B．keep up with C．look up to D．catch up with
A．know B．produce C．ask D．make
A．Instead B．Moreover C．Otherwise D．However
A．In conclusion B．In general C．In fact D．In reality
A．favor B．need C．benefit D．advantage
A．of B．for C．in D．to
A．possible B．important C．acceptable D．likely
A．politely B．rudely C．strictly D．comfortably
A．tell B．describe C．modify D．present
A．forgive B．fail C．work D．succeed
A．better than B．more than C．rather than D．other than
A．worry B．complaint C．curiosity D．suggestions
A．ordered B．devoted C．adapted D．desired
A．further B．more C．farther D．additionally
A．ready B．suitable C．good D．responsible
阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为31-40的相应位置
Few people would even think of beginning a new job at the age of 76, ___31___ one of America’s most famous artists did just that. Anna Mary Robertson, better known as “Grandma Moses”, turned to painting ___32___ she was too old to work on her farm.
Grandma Moses was crazy about painting soon after she picked it up and worked hard at it. She painted ___33___(care) and her works were nice. She first painted only to please ___34___, and then began to sell her works ___35___a little money. In 1993, a collector, Louis Caldor happened to see several of Grandma Moses’ works ___36___(hang) in a shop. He liked them, ___37___(buy) them at once, and set out to look for ___38___. Caldor held ___39___ show to introduce the works of Grandma Moses to other artists. Grandma Moses, ___40___ was world-famous, died on December 13, 1961, at the age of 101.
Have you ever simply wanted to give without expecting anything in return? It’s 21 to do. Most look for a reward in some way. I know I did, most of the time, but then a TV program of “Oprah” inspired me. She gave everyone in the audience $1,000 to spend on a complete__22__,accompanied by a video camera to ___23 __ what they did with the money.
Two sisters from Georgia 24 from the crowd in my mind---they put their money together to give to “My sister’s House”, a 25 that helps battered(受虐的) women and children. Not only did they 26 their money, but they told everyone in their town about the organization. It was amazing that people were crazy to ring and 27 money, baby clothing, and more.
This story made me realize how often I expect things from others and how 28 I give things in return. I don’t have a thousand dollars to spend on a stranger, but I do have a heart that is full of love and generosity. I now hold doors open for others and 29 at people I don’t know, because a smile is contagious(有感染力的) and I try to bring as much happiness as I can into others’ lives. It’s difficult, but I feel it is really ___30 __.
21. A. hard B. easy C. simple D. hardly
22. A. countrymen B. stranger C. acquaintance D. friend
23. A. show B. record C. learn D. praise
24. A. stood up B. stood out C. stood by D. stood for
25. A. room B. house C. village D. shelter
26. A. spend B. divide C. combine D. separate
27. A. give B. bring C. donate D. take
28. A. often B. really C. simply D. rarely
29. A. sing B. cry C. smile D. laugh
30. A. rewarding B. awarding C. expecting D. giving
Many patients who don’t want to tell their doctor how much they really drink are often more honest with a computer. The computer __31__ (use) for this purpose is programmed to be friendly. For example, if a patient called Ann says that __32__ her parents are dead, the computer will say: “I’m sorry to hear that, Ann.” Apart from expressing sympathy, the computer __33___ also question and remind. If a patient says he __34__ drinks alcohol, the computer can ask him, “Never? Not even at parties or at Christmas?” Does this direct contact __35__the patient and the computer mean that we do not need doctors any more?
It depends. Computers are useful __36__ they do not look shocked if you say you drink two bottles of whisky __37__day. And they do not stop to talk on the phone as doctors often do.
But ___38___ a doctor said, “We smile and we give a patient a handkerchief or put arm around her shoulder if she __39__ (cry). That is ___40___ people will always want us.”
Lang Lang is a world-class young pianist who grew up in Shenyang. He went to a piano school in Beijing when he was just eight. “You need __21__,” his father said. “But if you don’t work hard, no fortune will come.”
What made him sad was __22__ his piano teacher in Beijing didn’t like him. “You have no talent. You will never be a pianist.” As a nine-year-old boy, Lang Lang was badly __23__. He decided that he didn’t want to be a pianist any more. For the next two weeks, he didn’t touch the piano. Wisely, his father didn’t push, but waited.
Luckily, the day came when his teacher asked him to play some holiday songs. He didn’t want to, but as he placed his fingers on the piano keys, he __24__ that he could show others that he had talent __25__. That day he told his father what he had been waiting to hear—that he wanted to study with a new teacher. From that point on, everything turned around.
He started __26__ competitions. In the 1994 International Young Pianists Competition, when it was __27__ that Lang Lang had won, he was too excited to hold back his tears. Soon __28__ was clear that he couldn’t stay in China forever—he had to play on the world’s big stages. In 1997 Lang Lang moved again, this time to Philadelphia, USA. There he spent two years practicing, and by 1999 he had worked hard enough for fortune to take over. After his __29__ performance at Chicago’s Ravinia Festival, gigs in Lincoln Centre and Carnegie Hall started __30__ in, Lang Lang finally worked to reach the place where fortune spots him, and lets him shine.
21. A. exercise B. fortune C. knowledge D. wealth
22. A. whether B. why C. when D. that
23. A. hurt B. weakened C. ruined D. frightened
24. A. seemed B. admitted C. noticed D. realized
25. A. in all B. above all C. after all D. at all
26. A. receiving B. accepting C. winning D. beating
27. A. told B. mentioned C. announced D. recognized
28. A. this B. it C. that D. what
29. A. successful B. cheerful C. respectful D. meaningful
30. A. pulling B. breaking C. falling D. pouring
阅读下面短文，掌握其大意，然后从36---55各题所给的四个选项（A,B,C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
Peter and Paul had a permission from their parents to camp in a field close to their farm. But, being adventurous boys, they know it would be more 36 to camp in the woods that lay beyond the river. Excitedly, the boys 37 with their tent and food.
Carrying their heavy 38 , the two brothers walked along the riverbank, hardly noticing the distance or the sun beating down. . They were eager to reach their 39 before lunchtime. As they entered the cool, shadowy woods, they began to search for a suitable camping spot. Peter wanted to 40 close to the river at the edge of the woods, 41 Paul, who was older, insisted that they camp further away. 42 Peter followed his brother deeper into the 43 . “This really is a wonderful setting!” said Paul in excitement. They 44 the tent , and settled down to eat the sandwiches they had made, then decided to find their way 45 to the river to catch some fish.
“Are you sure that this is the right 46 ?” whispered Peter shakily. “I’m sure we passed that hollow tree just a while ago. ” Paul walked 47 silently. “Look, there it is again. We’re lost, aren’t we?” complained Peter. Paul had to admit that he didn’t know where they were. 48 , they were a long distance from where they were 49 to be. They were not even 50 of where they had set up their camp. They set in 51 for a few minutes until Peter had a bright idea. “Why don’t we look for clues（线索） the way trackers 52 in the movies? We weren’t careful about how we walked, so I’m sure we would have left 53 some broken tree branches and leaves. ”
Carefully, the boys 54 the marks that they had left, until finally they found their campsite. Hurriedly, they packed their belongings and set off 55 the direction of the river.
What would their parents think of their adventure? K
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