When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.
Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly as possible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.
A．live up to B．keep up with C．look up to D．catch up with
A．know B．produce C．ask D．make
A．Instead B．Moreover C．Otherwise D．However
A．In conclusion B．In general C．In fact D．In reality
A．favor B．need C．benefit D．advantage
A．of B．for C．in D．to
A．possible B．important C．acceptable D．likely
A．politely B．rudely C．strictly D．comfortably
A．tell B．describe C．modify D．present
A．forgive B．fail C．work D．succeed
A．better than B．more than C．rather than D．other than
A．worry B．complaint C．curiosity D．suggestions
A．ordered B．devoted C．adapted D．desired
A．further B．more C．farther D．additionally
A．ready B．suitable C．good D．responsible
It was a rainy morning and the children, mainly boys with various learning difficulties, refused to settle for the start of the lesson. As an inexperienced teacher, I tried every means to get them to be1, but in vain. my panic was rising and I could feel my heart beating wildly. This was the2of my job as a music teacher, I thought -- teaching was not for me. Then I had an idea. Hoping that no one would notice that I was3inside, I threw my voice as far as it would reach: "Put your heads on the desks and close your4! We are going on a journey."
5, the children fell silent. "Now what should I do?" I thought to myself. Reaching over to my collection of CDs, I blindly6, put it in the machine and played it.
Obediently (顺从地), my class lay their heads on their desk, closed their eyes and7. When the music started, the room as filled with the most beautiful tones and musical colors I could have ever imagined. All the children were8. When the music finished, I asked them all to raise their9slowly so that we could share our musical journey.
At this point, when all the children were willing to share their experiences, I began to learn how to10.The music allow me to learn that teaching is about sharing and respect, tears and smiles, the knowing and the11and most of all, an understanding of each other. This was the power that12in the classroom could have.
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阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
“Daily Star, sir” called Jason, carrying some newspapers under his arm. The little boy had been running up and down the street, but there were still twenty___left. His voice was almost gone and his heart was___. The shops would soon close, and all the people would go home. He would have to go home too, carrying the papers___money. He had hoped to sell more papers tonight to make more money to buy a___for his mother and some seeds for his bird. That was why he had bought the papers with all his money. He___as he thought of his failure to sell all his papers.
“You don’t know the ___of selling papers. You must shout, “Hot news! Bomb bursting!” another newsboy Chad told Jason. “__ it’s not in the paper at all,” replied Jason. “Just run away quickly____they have time to see, and you’ll___out and get your money,”Chad said.
It was a new ___to Jason. He thought of his bird with no_ and the cake he wanted to buy for his mother, but was___that he would not tell a lie. Though he was ___ a poor newsboy, he had been___ some good things.
The next afternoon Jason went to the office for his papers___. Several boys were crowding around Chad, who declared with a___smile that he sold six dozen the day before. He added that Jason___money because he would not tell a lie. The boy ___at Jason. “You wouldn’t tell a lie yesterday, my boy?” A gentleman at the office came up and patted Jason’s shoulder___.”You’re just the boy I am looking for.” A week later Jason started his new___. He lost sale of twenty papers because he would not tell a lie, but got a well-paid job because he told the truth.
A．shops B．coins C．people D．papers
A．open B．heavy C．pure D．weak
A．instead of B．in return for C．regardless of D．in exchange for
A．cup B．card C．comb D．cake
A．gave in B．broke down C．got away D．showed up
A．difficulty B．process C．goal D．secret
A．And B．But C．For D．So
A．before B．since C．though D．unless
A．call B．drop C．sell D．reach
A．edition B．idea C．policy D．task
A．bread B．insects C．seeds D．water
A．concerned B．amazed C．excited D．determined
A．still B．already C．just D．also
A．taught B．handed C．awarded D．allowed
A．at once B．by chance C．as usual D．on purpose
A．proud B．gentle C．warm D．polite
A．borrowed B．lost C．made D．saved
A．laughed B．shouted C．nodded D．started
A．bravely B．grateful C．fondly D．modestly
A．duty B．business C．job D．method
How long can human beings live? Most scientists who study old age think that the human body is1to live no longer than 120 years. However, 110 years is probably the longest that anyone could hope to live -- if he or she is2healthy and lucky. Some scientists even say we can live as long as 130 years! Yet, our cells simply cannot continue to reproduce3. They wear out, and as a result, we get old and4die.
Even though we can't live forever, we are living a5life than ever before. In 1900, the average American life span (寿命) was only 47 years, but today it is 75 years!
When does old age begin then? Sixty-five may be out-of-date as the6line between middle age and old age. After all, many older people don't begin to experience physical and mental7until after age 75.
People are living longer because more people8childhood. Before modern medicine changed the laws of nature, many children died of common childhood9. Now that the chances of dying10are much lower, the chances of living long are much higher due to better diets and health care.
On the whole, our population is getting older. The11in our population will have lasting effects on our social development and our way of life. Some people fear such changes will be for the worse, while some see12, not disaster, many men and women in their "golden years" are healthy, still active, and young in13if not in age.
As the society grows old, we need the14of our older citizens. With long lives ahead of them, they need to15active and devoted.
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阅读下面短文，从短文后各题所给的四个选项（A、B、C、和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
In our modern world, when something wears out, we throw it away and buy a new one. The1is that countries around the world have growing mountains of2because peopleare throwing out more rubbish than ever before.
How did we3a throwaway society? First of all, it is now easier to4an object than to spend time and money to repair it.5modern manufacturing (制造业) and technology, companies are able to produce products quickly and inexpensively. Products are plentiful and6.
Another cause is our7of disposable (一次性的) products.As8people,we are always looking for9to save time and make our lives easier. Companies10thousands of different kinds of disposable products: paper plates, plastic cups, and cameras, to name a few.
Our appetite for new products also11to the problem. We are12buying new things. Advertisements persuade us that13is better and that we will be happier with the latest products. The result is that we14useful possessions to make room for new ones.
All around the world, we can see the15of this throwaway lifestyle. Mountains of rubbish just keep getting bigger. To16the amount of rubbish and to protect the17, more governments are requiring people to recycle materials.18, this is not enough to solve (解决) our problem.
Maybe there is another way out. We need to repair our possessions19throwing them away. We also need to rethink our attitudes about20. Repairing our possessions and changing our spending habits may be the best way to reduce the amount of rubbish and take care of our environment.
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In high school I had a math teacher, Mrs. Davies, who took her job seriously and expected her students to put forth the same degree of commitment. Strict but fair, she held our attention with her time-proven approach. One of her was for students who were more advanced academically. I chose to it and soon realized that the course was a bit over my head. I with the complex problems that others seemed to learn without much effort.
One Friday we were tested our ability to use a theorem（定理）that no one in the class thoroughly understood. The teacher would our papers based on our ability to progress through the problem which easily filled two pages of formulaic notations（公式符号）. I was absolutely . Finally, I didn't use the required theorem. Instead, I decided to use more familiar theorems to arrive at an . I knew I had failed because I hadn't done the assignment. I became resigned to my fate．
Our test papers were back the following Monday. Everyone received a "C" except for me. To my surprise, I received an "A". I that there must be a mistake. I watched as the teacher approached my desk, smiled, and asked for my test back．She then went back to copy my work onto the blackboard, the class how I had arrived at the correct answer．"Mathematics is meant to be a creative tool, pushing our minds to a rewarding answer," she said with confidence. I didn't use the required theorem, she seemed genuinely proud of how I'd worked through the problem. The class saw her fold my test paper and put it into her textbook. She announced that it would be with future classes.
My teacher would have been justified in giving me a grade. Instead, she used the to deeply influence a student who often struggled. And after forty years, I still cherish the ．It helped change my self-image. I up to a broad boundary of possibilities which has made my life an adventure. She understood that teaching went beyond strict demands and could be used to . Thank you, Mrs. Davies．
A．ways B．tasks C．tests D．classes
A．run B．take C．teach D．like
A．compared B．struggled C．connected D．argued
A．on B．at C．of D．for
A．explain B．collect C．print D．grade
A．tired B．curious C．lost D．content
A．effect B．end C．answer D．interest
A．completed B．proved C．fixed D．required
A．handed B．held C．thrown D．dated
A．hoped B．assumed C．declared D．dreamed
A．angrily B．regretfully C．Disappoint D．nervously
A．paper B．score C．question D．method
A．helping B．following C．showing D．praising
A．Since B．Unless C．Though D．Because
A．shared B．exchanged C．practiced D．checked
A．friendly B．failing C．corrected D．wrong
A．Possibility B．creation C．intention D．opportunity
A．change B．memory C．school D．life
A．opened B．kept C．made D．looked
A．learn B．survive C．inspire D．manage
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