I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores. Among the topics in ourseminarsis theretention (留住)of quality . During these , I asked the participants, “What has you to stay long enough to become a manager?” Minutes later a new manager the question and slowly, with her voice almost breaking, said, “It was a $19 baseball glove.”
Cynthia told the group that she took a Circle K clerk job. On her second or third day behind the , she received a phone call from her nine-year-old son, Jessie. He a baseball glove for Little League. She that as a single mother, money was , and her first check would have to for paying bills. Perhaps she could buy his baseball glove with her second or third check.
When Cynthia for work the next morning, Patricia, the store manager, asked her to come to the office. Cynthia if she had done something wrong or left some part of her job from the day before. She was and confused.
Patricia her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is to explain things to kids. This is a baseball glove for Jessie. He may not understand how important he is, even though you have to pay bills you can buy gloves. You know we can’t pay good people like you as as we would like to; but we do , and I want you to know you are important to us.”
People more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.
A．goods B．employers C．customers D．employees
A．discussions B．tests C．preparations D．trips
A．taught B．caused C．urged D．impressed
A．took B．raised C．replied D．applauded
A．officially B．particularly C．originally D．normally
A．counter B．store C．job D．shelves
A．asked B．needed C．changed D．purchased
A．explained B．argued C．disagreed D．decided
A．tight B．impossible C．troublesome D．vital
A．prepare B．spend C．use D．go
A．arrived B．left C．reached D．went
A．assumed B．wondered C．realized D．admitted
A．open B．finished C．incomplete D．alone
A．delighted B．ashamed C．worried D．disappointed
A．delivered B．handed C．brought D．served
A．convenient B．simple C．complex D．hard
A．after B．before C．because D．though
A．much B．great C．far D．many
A．appreciate B．value C．care D．count
A．believe B．remind C．understand D．Remember
课文填空（每空1分，共15分）请根据课文内容填出正确的词或短语。
Our eating habits have changed, as_____________ our way of life, and the fuel we need for our body is also different. Other nutrients, such as fiber and minerals, help keep our body_______________ well. Vitamins, which we can get from eating vegetables, fruit, fish and drinking milk, help our body_______________ disease. It is probably better, however, if we spend our time and money in buying good food and ______________ a balanced diet. If we eat healthy food in the right______________, we do not have to buy any supplements. The same goes for “crash diets” that some companies say will make us________________ fast. ________________ eating expensive diet food or going on unhealthy diets, we can simply try to eat less fat and sugar and ________________ more.
Kwanzaa is a seven-day festival _______________ the culture and history of African Americans. Kwanzaa is a time for learning_______________ joy. On the last day of Kwanzaa, family and friends _________________ to enjoy a large meal and to celebrate the new year.
_______________ a new festival may seem an unusual way to celebrate history and culture, but we are in fact creating new festivals every year. __________________ we celebrate a festival it changes a little and in that way we keep our culture________________ . The Spring Festival, Christmas, Ramadan, Kwanzaa and all the other holidays and festivals help us understand who we are, remember where we come from, and _________________ our hopes for a happy future.
完形填空（共15小题；每小题1分，满分15分）
阅读下面短文，掌握其大意，然后从21-35各题所给的四个选项（A、B、C和D）中，选出最佳选项。
I was in Tokyo last spring，walking in the street with my friend Kirsten．Right about the time the sun was setting，we heard the 21 of a jazz band coming from an alley．It was a group of four local 22 college students playing their hearts out for anyone who would 23 ．But not everyone was enjoying the music．In the middle of the second song，an old homeless man broke 24 the crowd and started 25 at the band．The musicians did their best to ignore（无视）him 26 obviously the old man would not go away．It seemed he was 27 about the loud noise．There were probably two dozen of us 28 the scene-none of us knowing what we could or should do．I remember feeling very 29 ，because first，I don’t speak much Japanese，and second，the homeless man was starting to get more and more violent．At one point，he picked up a stick and started beating the drum．This was more than the young drummer could 30 and he finally stopped playing，stood up and pulled the old man to the 31 ．It was then that a young Japanese man made his way through the crowd very 32 ．He knelt down next to the old man，took hold of his hand and 33 him if he was all right．I couldn’t 34 what was being said，but I’ll never forget the way this young man helped bring the fallen man to his 35 ．And I’ll never forget the way he carefully placed his arm around the old man’s shoulders and quietly walked him away．21．A．speech B．crash C．sound D．news22．A．Japanese B．Chinese C．French D．Russian23．A．sing B．listen C．join D．dance24．A．down B．with C．through D．up25．A．shouting B．pointing C．looking D．shooting26．A．and B．so C．but D．or27．A．angry B．sorry C．happy D．excited28．A．breaking B．making C．enjoying D．watching29．A．helpless B．lonely C．nervous D．crazy30．A．think B．stand C．react D．play31．A．stage B．ground C．crowd D．street32．A．strangely B．proudly C．quietly D．carelessly33．A．greeted B．showed C．told D．asked34．A．understand B．imagine C．realize D．remember35．A．seat B．friend C．feet D．home
Ⅱ. 语言知识及应用（共两节。满分35分）
第一节 完形填空（共10小题；每小题2分，满分20分）
阅读下面短文，掌握其大意，然后从21~30各题所给的A、B、C和D项中，选出最佳选项，并在答题卡上将该项涂黑。
In 1933 an unknown American called Clarence Nash went to see the film-maker Walter Disney. He had a(n) 21 voice and he wanted to work in Disney’s cartoon film for children. When Walter Disney heard Nash’s voice, he said, “Stop! That’s our 22 .”
Disney declared Nash perfect for the role of a talking duck in their upcoming animated short, The Wise Little Hen. The duck, of course, was Donald Duck, which 23 his sailor jacket and hat. Later that year he became a 24 after an eight-minute Mickey Mouse film. The cinema 25 liked him because he was lazy and 26 , and because he 27 his temper very easily. And they loved his voice when he became angry with Mickey’s eight nephews. Soon Donald was more popular than Mickey Mouse himself, 28 because he wasn’t a goody-goody (伪善的人), like Mickey.
Donald Duck went on to become one of the most famous cartoon characters in the world, and a great part of this was due to Nash's distinctive voice. The last film to 29 Nash's famous voice was Mickey's Christmas Carol, released in 1983. And then Donald Duck and his voice 30 — there were no more new cartoons.
21. A. sweet B. terrible C. unusual D. familiar
22. A. film-maker B. dresser C. Mickey D. duck
23. A. dressed B. wore C. sold D. took
24. A. star B. journalist C. sailor D. cartoon-maker
25. A. audiences B. performers C. directors D. photographers
26. A. nice B. greedy C. helpful D. sincere
27. A. controlled B. stood C. lost D. mastered
28. A. formally B. merely C. probably D. scarcely
29. A. ignore B. feature C. imitate D. follow
30. A. changed B. formed C. trembled D. Disappeared
Cloze (15分)
Directions: for each blank in the following passages there are four words or phrases marked A, B, C, and D. Fill in each blank with the word or phrase that best fits the context.
If you travel around the world, you will be surprised to find just how different the foreign customs can be __50__ your own.
A visitor to India would do well to remember that people there __51__ it impolite to use the left hand for passing food at table. The left hand is supposed to be __52__for washing yourself. Also in India, you might __53__a man obviously shaking his head at another and assume that he is disagreeing. But in many __54__ of India a shake of the head is a gesture that shows agreement or acceptance. Nodding your head when you are offered a __55__ in Bulgaria is likely to leave your thirsty. In that country you shake your head to indicate “yes”—a nod indicates “no”. The Arabs are __56__ for their hospitality (好客). At a meal in the Arabic countries, you will find that drinking vessel (器皿) is filled again __57__again as soon as you drain it. The way to __58__ that you have had enough is to take the cup or glass in your hand and give it a little shake from side to side or place your hand over the top.
In Europe it is quite usual to __59__ your legs when sitting talking to someone, even at an important meeting. Doing this when meeting an important person in Thailand, however, could __60__ him or her unhappy. It is considered too informal an attitude __61__ such an occasion. Also when in Thailand you are __62__ supposed to touch the head of an adult – it’s just not done. In Japan, it is quite usual for __63__ to plan evening entertainment for themselves and leave their wives at home. In Europe such attitudes are disappearing.
Customs vary from country to __64__. Visitors may be at a loss as to what to do in a foreign environment. In such circumstances, the rule is: When in Rome, do as Romans do.
| ( )50. A. from |
B. away |
C. within |
D. in |
| ( )51. A. achieve |
B. consider |
C. test |
D. help |
| ( )52. A. noticed |
B. used |
C. bought |
D. caused |
| ( )53. A. hear |
B. hope |
C. miss |
D. see |
| ( )54. A. countries |
B. people |
C. parts |
D. hills |
| ( )55. A. drink |
B. pen |
C. hat |
D. hand |
| ( )56. A. interested |
B. terrible |
C. careful |
D. famous |
| ( )57. A. and |
B. till |
C. also |
D. still |
| ( )58. A. discuss |
B. turn |
C. indicate |
D. forget |
| ( )59. A. cross |
B. put |
C. take |
D. hurt |
| ( )60. A. pay |
B. stop |
C. make |
D. point |
| ( )61.A. outside |
B. below |
C. along |
D. for |
| ( )62. A. not |
B. nor |
C. none |
D. no |
| ( )63. A. men |
B. women |
C. boys |
D. girls |
| ( )64. A. area |
B. place |
C. country |
D. space |
完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，从短文后所给各题的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
I grew up in a tiny Baltimore row house in a faraway mountain area. My parents 36 the necessities of life 37 they couldn’t give much more. If I asked my father 38 a pair of jeans, he would say, “If you want them, make the money and buy them 39 .” He wasn’t being mean; he just couldn’t 40 them. From age 12 on, I did part-time jobs after school.
When I 41 from high school, I joined the navy. Soon I was in a boot camp(新兵训练营) at Parris Island, S. C., where I learned that life in the navy centered around completing daily 42 . These could be anything from cleaning the camp to conducting mock(模拟的) battles. Completing these tasks successfully 43 discipline, team-work and responsibility. It didn’t 44 whether you were black, white or Asian; everyone worked together for the 45 of the company.
I went 46 to graduate from the U.S. Naval Academy and later became an officer in the navy. The part of my job I 47 most was the counseling(咨询) meetings I 48 with the family members of the men and women in my 49 , trying to help them deal with the long periods of 50 . These proved popular and word of them spread. 51 I was being asked to give encouraging 52 to business groups, educators and kids across the country.
But I consider the boot camp my first real 53 , and my life is still guided by the 54 lessons I learned there. It taught me discipline, friendship and the pride related to setting a task every day and working hard to 55 it.
36. A. got B. provided C. made D. bought
37. A. while B. so C. but D. or
38. A. for B. with C. about D. of
39. A. themselves B. ourselves C. myself D. yourself
40. A. afford B. find C. produce D. pay
41. A. came B. returned C. graduated D. escaped
42. A. drills B. tasks C. exercises D. reports
43. A. included B. asked C. met D. required
44. A. matter B. mean C. exist D. work
45. A. boss B. good C. rest D. right
46. A. out B. off C. away D. on
47. A. took B. hated C. enjoyed D. did
48. A. ended B. held C. continued D. began
49. A. charge B. situation C. position D. choice
50. A. lessons B. separation C. training D. meetings
51. A. Before long B. Long before C. As usual D. Once again
52. A. performances B. descriptions C. speeches D. gifts
53. A. vacation B. job C. place D. travel
54. A. important B. bitter C. normal D. difficult
55. A. gain B. show C. achieve D. match
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