The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:
“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.What’s the purpose of this passage?
| A．To give an introduction of life abroad. |
| B．To give suggestions on how to learn English. |
| C．To offer advice on giving complaints in English. |
| D．To offer guides to those who travel around the world. |
According to the passage, if we meet an unfair situation, we’d better .
| A．state our complaints politely |
| B．go for the police immediately |
| C．use indirect language to hurt people |
| D．fight against the one who is responsible |
Why should we start a complaint with polite phrases?
| A．Because the situation is never serious. |
| B．Because the listener may not speak English. |
| C．Because it can help solve the problem more easily. |
| D．Because we should be always in good manners abroad. |
Several effective complaints in English are mentioned above EXCEPT .
| A．“Can you help me with this?” |
| B．“I understand it’s not your fault.” |
| C．“Hey! You’re trying to cheat me!” |
| D．“I’m afraid there may be a misunderstanding.” |
IV、阅读理解（共20小题；每小题2分，共40分）
阅读下列短文，从每题所给的四个选项（A、B、C和D）中选出最佳选项。
Perhaps you do not know it, but there is something wonderful at your fingertips. You can make people happier, healthier and more hard-working just by touching their arms or holding their hands.
Doctors say that body contact(接触) is a kind of medicine that can work wonders. When people are touched, the quantity of hemoglobin (血红蛋白) — a type of matter that produces the red color in blood increases greatly. This results in more oxygen (氧气) reaching every part of the body and the whole body benefits. In experiments, bottle-fed baby monkeys were separated from their mothers for the first ten days of life. They became sad and negative. Studies showed the baby monkeys were more probable to become ill than other babies that were allowed to stay with their mothers.
Human babies react (反应) in much the same way. Some years ago, a scientist noticed that some well-fed babies in a clean nursery (托儿所) became weak. Yet babies in another nursery were growing healthily, even though they ate less well and were not kept as clean. The reason, he concluded, was that they often had touches from nurses.
Experiments show that most people like being touched. And nearly all doctors believe touch helps to reduce patients' fear of treatment. Of course there is time when a touch is not welcome. But even if we don’t like being touched, a smile can make us feel better. Smiling increases blood flow and starts the production of “happy brain” chemicals.
So let’s have a big smile and don’t forget to keep in touch.
1. Which of the following is NOT true?
A. People may not understand the importance of touching.
B. People may work harder because of body contact.
C. Your fingertips can do something wonderful.
D. Everyone knows that body contact can make people happier.
2. According to the passage, ______.
A. not all the people like being touched
B. touches from doctors and nurses have nothing to do with treatment
C. new-born baby monkeys should stay away from their mothers
D. human brains need oxygen and blood supply now and then
3. The word “benefits” in the second paragraph probably means ______.
A. to be useful or helpful B. to get something useful or helpful C. to be ill D. to be hurt
4. The best title for the passage might be ______.
A. Why People Touch B. Smile and Touch C. Wonders of Touch D. Touch or Not
Many animals recognize their food because they see it. So do humans. When you see an apple or a piece of chocolate you know that these are things you can eat. You can also use other senses when you choose your food. You may like it because it smells good or because it tastes good. You may dislike some types of food because they do not look, smell or taste very nice. Different animals use diffe
rent senses to find and choose their food. A few animals depend on only one of their senses, while most animals use more than one sense.
Although there are many different types of food, some animals spend their
lives eating only one type. The giant panda（大熊猫）eats only one particular type of bamboo（竹子）. Other animals eat only one type of food even when given the choice. A kind of white butterfly（蝴蝶）will stay on the leaves of a cabbage, even though there are plenty of other vegetables in the garden. However, most animals have a more varied diet（多样化饮食）. The bear eats fruits and fish. The fox eats small animals, birds and fruits. The diet of these animals will be different depending on the season.
Humans have a very varied diet. We often eat food because we like it and not because it is good for us. In countries such as France and Britain, people eat foods with too much sugar. This makes them overweight, which is bad for their health. Eating too much red meat and animal products, such as butter, can also be bad for the health. Choosing the right food, therefore, has become an area of study in modern life.
56. We can infer from the text that humans and animals _________.
A. depend on one sense in choosing food
B. are not satisfied with their food
C. choose food in similar ways
D. eat entirely different food
57. Which of the following eats only one type of food?
A. The white butterfly. B. The small bird
C. The bear. D. The fox.
58. Certain animals change their choice of food when ___________.
A. the season changes B. the food color changes
C. they move to different places D. they are attracted by different smells
59. We can learn from the last paragraph that __________.
A. food is chosen for a good reason
B. French and British food is good
C. some people have few choices of food
D. some people care little about healthy diet
It was a winter morning, just a couple of weeks before Ch
ristmas 2005. While most people were warming up their cars, Trevor, my husband, had to get up early to ride his bike four kilometers away from home to work. On his arrival, he parked his bike outside the back door as he usually does. After putting in 10 hours of labor, he returned to find his bike gone.
The bike, a black Kona 18 speed, was our only transport. Trevor used it to get to work, putting in 60-hour weeks to support his young family. And the bike was also used to get groceries（食品杂货），saving us from having to walk long distances from where we live.
I was so sad that someone would steal our bike that I wrote to the newspaper and told them our story. Shortly after that, several people in our area offered to help. One wonderful stranger even bought a bike, then called my husband to pick it up. Once again my husband had a way to get to and from his job. It really is an honor that a complete stranger would go out of their way for someone they have never met before.
People say that a smile can be passed from one person to another, but acts of kindness from strangers are even more so. This experience has had a spreading effect in our lives because it strengthened our faith in humanity（人性）as a whole. And it has influenced（影响）us to be more mindful of ways we, too, can share with others. No matter how big or how small, an act of kindness shows that someone cares. And the results can be everlasting(持久的，永久的).
52. Why was the bike so important to the couple?
A. The man’s job was bike racing. B. It was their only possession(财产).
C. It was a nice Kona 18 speed. D. They used it for work and daily life.
53. We can infer from the text that ____________.
A. the couple worked 60 hours a week. B. people were busy before Christmas
C. a wonderful stranger bought a bike. D. life was hard for the young family.
54. How did people get to know the couple’s problem?
A. From radio broadcasts. B. From a newspaper.
C. From TV news. D. From a stranger.
55. What do the couple learn from their experience?
A. Strangers are usually of little help. B. One should take care o
f their bike.
C. News reports make people famous. D. An act of kindness can mean a lot.
In the sea, there are many islands. In its warm waters there are some little ones. We call them "Coral Islands".
A coral island is very nice to look at. It looks like a ring of land with trees, grass and flowers on it.
One part of the ring is open to the water. There is a little round lake inside the island. If you look into this lake, you'll see beautiful coral. You may think they are flowers. If you look at a piece of coral, you'll see thousands of little holes in it. In each of those holes, a very small sea animal has lived. These sea animals make the coral.
They began to build under the water. Year after year, the coral grew higher and higher. At last it grew out of the water. Then the sea brought to it small trees and other things. After some years, these things changed into earth. Sometimes the wind brought seeds to the earth. Sometimes birds flew over it and brought seeds to the island. The little seeds grew. In a few years, there were plants all over the islands. In a few more years there were trees growing there.
So you see, these islands were built little by little. The workers were very small. Don't they teach us a lesson? What do you know the lesson is?
48. What does a coral island look like? It 
looks like ________.
A. a desert B. a ring of land
C. trees, grass and flowers D. a colourful lake
49. There are sea animals living in the holes of the coral.
A. thousands of B. 1,000
C. quite a few D. only one
50. ________ in the sea.
A. We can see many flowers B. There are lots of big trees
C. There are some coral islands D. The water is always warm
51. How were seeds of trees, grass and flowers mainly brought to the coral islands?
A. Fishes brought them there. B. The water brought them there.
C. People brought them there. D. None of the above.
四、阅读理解（15小题，计30分）
There are probably no other two museums in the world that share such a similar name. In Chinese, they are both called Gugong. In English, the one in Taipei is named the "National Palace Museum". The other one is in Chinese mainland--the Palace Museum standing inside the Forbidden City (紫禁城) in Beijing.
The name suggests the two museums are connected, and soon they may be. The "National Palace Museum" has a collection of more than 650,000 pieces of ancient Chinese artwork, making it one of the largest in the world. Most of the collection is made up of high quality art collected by China's ancient emperors.
After years of waiting, people from the Chinese mainland could soon get a look at the relics (文物)that were once housed in Beijing' s Palace Museum.
In late February, the mainland agreed to lend 29 Qing Dynasty relics from the Palace Museum to Taiwan to display in October. They hope the favor will be returned. It is reported that the second half of the swap(交换)might happen within the next three to five years.
Chinese citizens are already drawing up lists of relics they'd most like to see in a mainland exhibition. These include the jade cabbage(翡翠玉白菜), the Dongpo look-alike stone(东坡肉形石)and the other half of the Song Dynasty painting Riverside Sceneat Qingming Festival. Half of it has hung in Taipei since 1949; the other half can be seen in Beijing.
45. Which is right about the "National Palace Museum"?
A. The "National Palace Museum" stands inside the Forbidden City in Beijing.
B. It is the largest museum in the world.
C. All the collection in it is made up of high quality art collected by China's ancient emperors.
D. There is the jade cabbage and the Dongpo look-alike stone in it.
46. The underlined sentence "They hope the favor will be returned. "means ________.
A. it's hoped that Taiwan will have some of its relics appear in a mainland exhibition
B. they hope Taiwan will return their favourite relics
C. the mainland hope some relics once housed in Beijing' s Palace Museum will be returned
D. it's hoped that the "National Palace Museum" and the Palace Museum will become one
47. According to the passage, which is right about the painting Riverside Scene at Qingming Festival ?
A. It was painted in Qing Dynasty.
B. In 1949 the whole painting once hung in Taipei.
C. The two halves of the painting were not drawn by the same person.
D. It's likely that half of the painting hangin
g in Taipei was once housed in Beijing's Palace Museum.
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