Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines 36 to improve, and they adopted (采用) new standards just before Christmas. 37 as another summer nears, plenty of 38 travelers don’t see much improvement in customer 39 overall.
This month, the Department of Transportation’s (DOT) office will publish its first critical 40 on whether airlines are 41 their promises. One survey suggests problems: the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑) of consumer-protection laws by the 44 _, 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology
Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to 47 whether each airline is doing what it promised. Mead warns travelers shouldn’t 48 too much. Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service.” Spokeswoman Shelly Sassoon says. “And when 51 are made, it takes a long time for them to be noticed,” she says.
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the 52 10 carriers. 53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
A．promised B．managed C．hoped D．refused
A．So B．But C．Merely D．Even
A．skilled B．experienced C．tired D．puzzled
A．flight B．opinion C．service D．travel
A．news B．information C．doubt D．article
A．honoring B．making C．giving D．improving
A．problems B．travelers C．passengers D．complaints
A．quarter B．year C．month D．summer
A．customer B．company C．government D．public
A．wished B．agreed C．remembered D．failed
A．to B．for C．as D．by
A．explain B．discuss C．discover D．check
A．travel B．expect C．complain D．suggest
A．aimed at B．considered as C．joined to D．made from
A．difficulty B．situation C．reality D．efforts
A．suggestions B．rules C．decisions D．improvements
A．large B．first C．top D．bad
A．Still B．Therefore C．Instead D．Meanwhile
A．possibility B．need C．chance D．use
A．examinations B．service C．laws D．reports
第二节：完形填空（共20小题；每小题1分，满分20分）
请认真阅读下面短文，从短文后各题所给的A、B、C、D四个选项中选出最佳选项，并在答题卡上将该项涂黑。
I was captured by the enemy and thrown into a jail cell. I was sure from their looks and 36 treatment that I was to be killed the next day. Terribly nervous and worried, I felt in my pockets to see if there were any cigarettes, which had 37 jailers' search. Surprisingly, I found one. But because of my shaking hands, I could 38 get it to my lips. After several attempts, I finally succeeded, but almost immediately 39 that I had no matches. They had taken those away from me.
I looked through the bars at my jailer. He did not make eye contact with me. 40 one did not care to see a dying man. I 41 out to him, "Have you got a light?" He looked at me, shrugged and came 42 to light my cigarette.
43 he came close and lit the match, his eyes unintentionally 44 mine. At that moment, I smiled. I don't know why I did that. Perhaps it was 45 ， perhaps it was because, when you get very close, one to another, it is very 46 not to do that. In that instant, it was as if a spark(火花)jumped across the 47 between our two hearts, our two human souls. I know he didn't want to, but my smile leaped through the bars and 48 a smile to his lips, too. He lit my cigarette but stayed near, looking at me directly in the eyes and continuing to smile. I kept smiling at him, now 49 of him as a person and not just a jailer.
"Do you have kids?" he asked. "Yes, here, here." I 50 searched for the picture of my family in my wallet. He, too, took out his family's and began to talk about his plans and hopes for them. My eyes were filled with 51 . I said that I feared that I'd never see my kids again, never have the chance to see them 52 up. With my words, his eyes turned wet, too. Suddenly, he 53 my cell and silently led me out. Out of the jail, quietly and by back routes, out of the town. There, at the 54 of town, he released me. And without another word, he turned back toward the town.
My life was saved by a smile.
Yes, the smile, the unaffected, unplanned, 55 connection between the souls of people, actually saved my life.
36.A. rough B. special C. equal D. generous
37.A. prevented B. escaped C. lost D. abandoned
38.A. directly B. easily C. quickly D. barely
39.A. realized B. thought C. recognized D. believed
40.A. All in all B. Above all C. First of all D. After all
41.A. called B. left C. walked D. made
42.A. over B. in C. out D. by
43.A. Until B. Although C. Since D. As
44.A. avoided B. touched C. moved D. opened
45.A. nervousness B. disappointment C. encouragement D. calmness
46.A. easy B. dishonest C. likely D. hard
47. A. bridge B. trust C. gap D. belief
48.A. forced B. brought C. returned D. offered
49.A. afraid B. ashamed C. proud D. aware
50.A. aimlessly B. casually C. nervously D. calmly
51.A. tears B. regrets C. hopes D. anxieties
52.A. wake B. grow C. come D. live
53.A. destroyed B. folded C. unlocked D. broke
54.A. center B. front C. edge D. border
55.A. usual B. natural C. different D. enthusiastic
第二节：完形填空（共20小题，每小题1分，满分20分）
阅读下面短文，掌握其大意，然后从36~55各题所给的四个选项（A、B、C和D）中选出最佳选项，并在答题卡上将该项涂黑。
Children with learning disabilities (LD) often have problems. For many, strong 36 of anger, shame, sadness, or disappointrnent can 37 psychological difficulties such as anxiety, depression or low self-esteem. These problems can be far more than the 38 challenges themselves.
Several heading experts in the field of I,D have offered suggestions on ways to help 39 children from these problems.
To be most eflective in supporting 40 , it can help to understand some prinary 41 for the psychological and cmotional challenges they may face.
First, it is not difficult to see 42 children with LD are at greater risk for developing psychological difficulties if on consklers the repeated faihre they 43 . Althought they make efforts to “try harder,” children with LD may receive little 44 feedhack（反馈）. Their acadernie struggles and failures are often met with 45 by teachers, peers and parents. Such disapproral can take the form of unpleasant labeling（标签）of a child 46 “slow,” “lazy” or “dumb.” 47 developing a sense of pride in their accomplishments. Children with LD may 48 in disappointraent and sheme. Low self-cateem and a lack of confidenee only 49 prvent learning and academic success.
The second reason is the 50 difficulties they often experience. Research indicates that as many as 75% of kids with LD have such 51 as making and keeping friends. Children with LD are less 52 and often rejecred by their peers. Teachers and other adults also may 53 to have negative views of them. Such sojal rejection can tesult in 54 of self-esteem and feelings of loneliness. Which. 55 . may lead to psychological difficulties such as anxiety and depression.
36．A．feelings B．opinions C．ideas D．attitudes
37．A．get B．cause C．solve D．overcome
38．A．physical B．mcntai C．potential D．academic
39．A．prevent B．protect C．remove D．separate
40．A．children B．experts C．teachers D．parents
41．A．rules B．ways C．reasons D．directions
42．A．why B．where C．which D．when
43．A．experience B．practise C．possess D．find
44．A．timely B．hopeful C．subjective D．positive
45．A．courage B．sympathy C．disapproval D．respect
46．A．for B．as C．with D．to
47．A．In favor of B．Instead of C．Because of D．In terms of
48．A．work out B．turn away C．break off D．end up
49．A．farther B．hardly C．even D．slightly
50．A．social B．general C．personal D．cultural
51．A．mistakes B．values C．chances D．difficulties
52．A．controled B．requestecd C．sdmitted D．accepted
53．A．tend B．mean C．prefer D．pretend
54．A．need B．pride C．loss D．awareness
55．A．in general B．in particular C．in total D．in turn
How long do you think it will be_________we finish this dictlonary?
A．after B．before C．when D．since
第二节：完形填空(共20小题；每小题1分，满分20分)
阅读下面短文，掌握其大意，然后从36～55各题所给的四个选项(A、B、c和D)中选出最佳选项，并在答题卡上将该项涂黑。
I moved to this small town at the age of twelve．After getting 36 in our new house and starting school，I began to explore the 37 area．I was exploring the pond when I discovered the fish．
There were two of them，one about a foot long， 38 the other just a little smaller，and they were the most beautiful fish I had 39 seen．They had blue and yellow and red 40 from head to tail．Before they saw me，they swam 41 over the sand just under the front edge of the large cedar(杉)tree which had long before fallen 42 the pond．
I went back the next day after school 43 with about six feet of fishing line and a hook borrowed from our elderly neighbor．and half a dozen worms I had 44 out of the garden．We did not own any fishing tool，and 45 a city kid，my fishing experience, had 46 week long visits to my relatives．
I took a shortcut 47 some fallen cedars on my way to the pond．As I was climbing over one tree and ducking under another，I _48 my footing，and my soup can of worms went flying into the air．My 49 was only increased when I noticed that my worms had disappeared．
I went to the pond，looked down again，and there they were．I made a few 50 to catch them by hand，but I soon realized it was never going to 51 ．I had been trying to catch them for quite a while without actually even 52 either one．After each attempt，they 53 suddenly go around the pool，then settle back under the log．They could really go 54 ，but they were just too fast to be caught．I was wet and 55 and it was time to go home．
36．A．seated B．settled C．separated D．served
37．A．deserted B．crowded C．surrounding D．distant
38．A．but B．and C．thus D．so
39．A．hardly B．seldom C．never D．ever
40．A．dots B．signs C．signals D．symbols
41．A．nervously B．hopelessly C．effortlessly D．difficultly
42．A．through B．across C．past D．by
43．A．armed B．matched C．handled D．accompanied
44．A．put B．dug C．pulled D．searched
45．A．for B．with C．as D．despite
46．A．consisted of B．compared with C．made up D．taken up
47．A．beyond B．against C．between D．through
48．A．lost B．sank C．sent D. threw
49．A．doubt B．disappointment C．courage D. strength
50．A．steps B．activities C．attempts D. movement
51．A．work B．complete C．cover D. catch
52．A．noticing B．touching C．holding D. feeling
53．A．should B．might C．would D. could
54．A．somewhere B．anywhere C．nowhere D. everywhere
55．A．excited B．frightened C．worried D. discouraged
第二节 完形填空（共20小题；每小题1分，满分20分）
阅读下面短文、掌握其大意，然后从36~55各题所给的四个选项（A、B、C和D）中，选出最佳选项、并在答题卡上将该项涂黑。
The poachers—illegal hunters—had finally found a buyer for their stolen goods. A meeting was 36 , and when the buyer asked to see the goods, they brought out a small duffel bag and unzipped it. Inside was a 37 one-year-old baby gorilla. The poachers had likely killed the little female’s parents a
nd 38 her in the forests of the Democratic Republic of the Congo, in Africa. Then they took her across the border into Rwanda, 39 to sell her as a pet.
But the buyer didn’t bring 40 ; he brought the police. The Rwandan authorities 41 the young gorilla to the nearby headquarters of the Mountain Gorilla Veterinary Project. The vets（兽医）there realized that she had not been given 42 food or water, but they were much more worried about something else.
“Baby gorillas simply don’t 43 without their mother’s constant body contact,” says vet C
hris Whittier. If they didn’t quickly establish a 44 relationship with the baby gorilla, which her caretakers named Dunia, she 45 not survive.
Dunia needed contact, but she resisted 46 at first, shying away from people who reached for her. Three caretakers worked in shifts, taking 47 holding her, carrying her around on their backs, and cradling her while she slept. 48 she became stronger, a month after she was rescued her 49 revealed the psychological stress she carried inside—much of her hair fell out. That was a delayed 50 to the combined traumatic experiences of losing her parents and being kept—with a poor diet—by the poachers.
After six months of loving care that included around-the-clock attention, a good diet, and a 51 home at the project’s headquarters, Dunia was looking and acting like a 52 , happy young gorilla should. “Dunia is sort of a shy show-off,” says Whittier. “Her 53 is growing and she’s becoming more independent, but when she is 54 , the first thing she does is run back to her 55 , just like she would to her mother.”
36. A. attended B. held C. arranged D. delayed
37. A. energetic B. terrified C. dangerous D. fierce
38. A. freed B. followed C. tricked D. caught
39. A. intending B. pretending C. remembering D. wondering
40. A. luck B. benefit C. profit D. money
41. A. introduced B. persuaded C. presented D. rushed
42. A. local B. delicious C. enough D. fresh
43. A. complain B. develop C. survive D. grow
44. A. social B. physical C. mental D. special
45. A. would B. should C. might D. must
46. A. eating B. attention C. rescue 
D. love
47. A. turns B. efforts C. time D. advice
48. A. If B. As C. Although D. Because
49. A. health B. mind C. behavior D. appearance
50. A. reaction B. action C. expression D. description
51. A. comfortable B. natural C. private D. ordinary
52. A. shy B. healthy C. strange D. typical
53. A. satisfaction B. confidence C. interest D. patience
54. A. touched B. left C. warned D. scared
55. A. home B. forest C. caretakers D. corner
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