Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines 36 to improve, and they adopted (采用) new standards just before Christmas. 37 as another summer nears, plenty of 38 travelers don’t see much improvement in customer 39 overall.
This month, the Department of Transportation’s (DOT) office will publish its first critical 40 on whether airlines are 41 their promises. One survey suggests problems: the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑) of consumer-protection laws by the 44 _, 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology
Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to 47 whether each airline is doing what it promised. Mead warns travelers shouldn’t 48 too much. Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service.” Spokeswoman Shelly Sassoon says. “And when 51 are made, it takes a long time for them to be noticed,” she says.
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the 52 10 carriers. 53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
A．promised B．managed C．hoped D．refused
A．So B．But C．Merely D．Even
A．skilled B．experienced C．tired D．puzzled
A．flight B．opinion C．service D．travel
A．news B．information C．doubt D．article
A．honoring B．making C．giving D．improving
A．problems B．travelers C．passengers D．complaints
A．quarter B．year C．month D．summer
A．customer B．company C．government D．public
A．wished B．agreed C．remembered D．failed
A．to B．for C．as D．by
A．explain B．discuss C．discover D．check
A．travel B．expect C．complain D．suggest
A．aimed at B．considered as C．joined to D．made from
A．difficulty B．situation C．reality D．efforts
A．suggestions B．rules C．decisions D．improvements
A．large B．first C．top D．bad
A．Still B．Therefore C．Instead D．Meanwhile
A．possibility B．need C．chance D．use
A．examinations B．service C．laws D．reports
People do not analyze every problem they meet. Sometimes they try to remember a solution, from the last time they had a 36 problem. They often accept the opinions or ideas of other people. Other times they begin to act without 37 , they try to find a solution by trial or error. 38 , when all of these methods 39 , the person with a problem has to start analyzing. There are six 40 in analyzing a problem.
41 the person must recognize that this is a problem. For example, Sam's bicycle is broken, and he cannot ride it to class as he usually does. Sam must 42 that there is a problem with the bicycle.
Next, the person must find the problem. Before Sam can repair his bicycle, he must know why it does not work. For example, he must 43 the parts that are wrong.
Now the person must look for 44 that will make the problem clearer and lead to 45 solutions. For example, suppose Sam decides that his bicycle does not work because there is something wrong with the brakes. 46 , he can look in his bicycle repair book and read about brakes, talk to his friends at the bike shop, or look at his brakes carefully.
After 47 the problem, the person should have 48 suggestions for a possible solution. Take Sam as an example 49 , his suggestions might be: tighten or loosen the brakes ; buy new brakes and change old ones.
In the end, one 50 seems to be the solution to the problem. Sometimes the 51 idea comes quite 52 because the thinker suddenly sees something new or sees something in a different way. Sam, for example, suddenly sees there is a piece of chewing gum (口香糖) stuck to a brake. He 53 hits on the solution to his problem: he must
54 the brake.
Finally the solution is 55 Sam does it and finds his bicycle work perfectly. In short, he has solved the problem.
A．serious B．usual C．similar D．common
A．considering B．thinking C．supposing D．reflecting
A．Besides B．Instead C．Otherwise D．However
A．fail B．work C．change D．develop
A．ways B．conditions C．stages D．orders
A．First B．Usually C．In general D．Most importantly
A．explain B．prove C．show D．see
A．check B．determine C．correct D．recover
A．answers B．skills C．explanation D．information
A．possible B．exact C．real D．special
A．In other words B．Once in a while C．First of all D．At this time
A．discussing B．settling down C．comparing with D．studying
A．extra B．enough C．several D．countless
A．secondly B．again C．also D．alone
A．suggestion B．conclusion C．decision D．discovery
A．next B．clear C．final D．new
A．unexpectedly B．late C．clearly D．often
A．fortunately B．easily C．clearly D．immediately
A．clean B．separate C．loosen D．remove
A．recorded B．completed C．tested D．accepted
My best friend, Tom, and I live in a senior-citizen apartment in a lovely small town. Tom is a ten-year-old dog and I am a sixty-nine-year-old lady .
Years ago, I __36__ when I retired I would get a dog to __37__ my golden years. From the very beginning, Tom has always been __38_ and I never have to tell him anything more than once. He is extremely __39___ and always puts back the toys where they were after __40__.He is a wonderful companion. We sometimes play a ___41___together. He does many amusing things that make me laugh. As a result, I enjoy his__42___.
One afternoon, Tom started acting ___43__. I was sitting on the floor playing with him, __44___he started sniffing at the right side of my chest. He had never done anything like this before, suddenly he threw his entire__45__at the right side of my chest, and I cried in___46___.
Soon after this, I felt a lump(肿块). After X-rays and tests, doctors told me I __47__cancer. When cancer started, for an unknown __48___, a wall of calcium(钙化壁) built. Then the lump or cancer _49__ itself to the wall. When Tom __50__on me, the force broke the lump away from the calcium wall, which made me ___ 51__the lump. Before that, I couldn’t see or feel it, so there was no way for me to know it was there.
I had a complete __ 52___ and the cancer did not spread. The doctors told me if the cancer had gone unfound even six more months, it would have been too late.
Was Tom ___53__ of just what he was doing? I’ll never really know. What I do
know is that I’ m glad I made a promise to_ 54 __my golden years with this wonderful creature---- for Tom not only shares his life with me; he has made sure that I will be ___55___to share my life with him.
A．suggested B．insisted C．told D．promised
A．take B．bring C．share D．carry
A．well-behaved B．well-built C．well-dressed D．well-known
A．dirty B．neat C．lazy D．sad
A．working B．sleeping C．eating D．playing
A．joke B．fun C．game D．face
A．company B．kindness C．care D．comfort
A．happily B．luckily C．strangely D．sadly
A．while B．when C．as D．before
A．power B．energy C．devotion D．weight
A．joy B．surprise C．pain D．relief
A．enjoyed B．had C．lived D．treated
A．cause B．excuse C．reason D．idea
A．attached B．devoted C．fell D．dropped
A．jumped B．sat C．stood D．put
A．watch B．witness C．observe D．notice
A．task B．work C．operation D．job
A．fond B．aware C．ashamed D．afraid
A．waste B．spend C．cost D．make
A．in B．around C．out D．outside
I made up my mind to drive to South Carolina to meet my friends in my used car. Though I had only been there once 36 and did not know the 37 very well, I was on the 38 after I had made some inquiries (询问).
At Ashvelle, there was a crossroad where I could go on along the main road or I could take a short cut. The short cut was to 39 several hills and was dangerous, I hesitated (犹豫)for a little while and then chose the main road, for I wanted to be 40 .
Something strange happened after I drove a long 41 and found it was not the correct road that I wanted to 42 , but the hilly road I decided to avoid. I realized that it was at the 43 that I had made the 44 mistake. “What shall I do?” I asked myself. If I went back to take that road again, it would be very late by the time I got to Columbia. Thinking it 45 , I decided to go on. “If 46 people can go along this road, why can’t I?” I 47 myself
The short cut, to my surprise ,was not that 48 . In fact, it was only a very peaceful country road, 49 up and down two low 50 .There was 51 traffic. On both sides of the road, you could see trees, wild flowers, and 52 with cows and horses. My fear was 53 with the wind. Listening to the beautiful country music over my car stereo (立体声), I drove on and 54 the scenery which was so quiet and so natural. Even my used car forgot to give me 55 . It was just in this light heartedness that I arrived at my destination. My friends, after they heard what had happened to me, all said it sounded like an adventure.
A．before B．ago C．already D．still
A．town B．country C．friends D．way
A．train B．car C．highway D．phone
A．have B．go C．ride D．cross
A．safe B．dangerous C．fast D．slow
A．moment B．way C．road D．day
A．come B．leave C．take D．drive
A．crossroad B．corner C．station D．beginning
A．direction B．road C．disappointed D．interesting
A．about B．over C．of D．up
A．another B．the other C．other D．others
A．asked B．forced C．encouraged D．told
A．far B．safe C．dangerous D．dirty
A．going B．coming C．driving D．walking
A．lands B．cars C．farms D．hills
A．heavy B．little C．few D．light
A．farms B．trucks C．houses D．villages
A．together B．gone C．covered D．coming
A．looked B．liked C．enjoyed D．found
A．happiness B．scenery C．joys D．problems
阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳答案。
The passengers on the bus watched sympathetically as the attractive young woman with the white cane(棍子) made her way carefully up the steps. She 36 the driver and, using her hands to feel the 37 of the seats, walked down and found the 38 which the driver had told he
r was empty. Then she settled in.
It had been a year since Susan, 34, 39 a medical misdiagnosis (误诊), was suddenly thrown into a world of 40 . Mark, her husband, was an Air Force officer and he loved Susan with all his heart. He 41 
her how to rely on her other 42 specifically her hearing, to determine where she was and 43 to adapt herself to the new environment. He helped her befriend the bus drivers who could 44 for her, and save her a seat.
45 , Susan decided that she was ready to try the 46 on her own. Monday morning, she said good-bye and for the first time, they went their 47 ways.
On Friday morning, Susan took the bus to work as usual. As she was 48 the bus, the driver said, “Lady, I 49 envy you.” Susan had no 50 what the driver was talking about, and asked, “What do you 51 ?”
The driver answered, “You know, every morning for the 52 week, a fine-looking gentleman 53 a military uniform has been standing across the corner 54 you as you get off the bus. He 55 you cross the street safely and he watches until you enter your office building. You are one lucky lady.”
Tears of gratitude poured down Susan’s cheeks.
A．thanked B．asked C．discovered D．paid
A．location B．shape C．size D．cost
A．ticket B．bus C．seat D．bag
A．according to B．instead of C．thanks to D．due to
A．anger B．darkness C．happiness D．light
A．asked B．encouraged C．taught D．praised
A．feelings B．sights C．senses D．abilities
A．how B．when C．where D．who
A．make out B．watch out C．find out D．work out
A．Finally B．Luckily C．However D．Besides
A．visit B．trip C．bus D．work
A．opposite B．separate C．difficult D．usual
A．getting on B．getting in C．getting off D．getting up
A．must B．may C．will D．do
A．idea B．opinion C．way D．thought
A．want B．mean C．say D．suggest
A．next B．old C．past D．following
A．by B．on C．with D．in
A．searching B．watching C．calling D．noticing
A．looks out B．takes up C．believes in D．makes sure
Blind from birth, I have never had the opportunity to see myself and have been completely dependent on the image I create in the eyes of others.
There are those who believe that 36 I can’t see, I obviously also cannot hear. Very often people will talk with me at the top of their 37 . Conversely(相反地) to this, people will also often 38 , thinking that since my eyes don’t work, my ears don’t either. For example, when I go to the airport and ask the ticket agent for 39 to the plane, he or she will always pick up the phone and call a ground hostess in a very low voice. "Hi, Jane, wave got a 76 here." I have concluded that the word " 40 " is not used because they are unwilling to inform me of my condition of which I may not have been previously 41 .
On the other hand, others know that of course I can hear, but believe that I can’t talk. Once I became ill and was hospitalized. Immediately after I was 42 , I was wheeled down to the X-ray room. Just at the door sat an elderly woman(judging f
rom her voice) asked the orderly(护工) who had been wheeling me:" What is your name?" “What’s your name?” the orderly 43 to me. "Harold Krents", I replied. "Harold Krents", he repeated. "When was he born?" "When were you born?" This continued for about five minutes before I finally interrupted, "Look, this is absolutely 44 . OK, I can’t see, but it’s going to become pretty 45 to both of you that I don’t need an interpreter." “He says he doesn’t need an interpreter," the orderly reported to the woman.
The 46 misconception of all is the view that because I can’t see, I can’t 47 . I was turned down by over forty law firms, 48 my qualifications included a cum laude(优等成绩) degree from Harvard Law School. The 49 to find jobs, the continuous 50 of being told that it was impossible for a blind person to 51 law, the rejection letter, not based on my lack of 52 but rather on my disability, will always remain one of the most upsetting experiences of my life.
53 , the Department of Labor issued laws that demand equal 54 opportunities for the disabled. The business community’s response has been 55 . The attitude towards the disabled is beginning to change.
A．since B．although C．whether D．in that
A．lungs B．ears C．head D．eyes
A．shout B．laugh C．whisper D．cry
A．welcome B．permission C．advice D．assistance
A．passenger B．blind C．trouble D．situation
A．afraid B．aware C．curious D．desperate
A．invited B．released C．included D．admitted
A．asked B．responded C．repeated D．exchanged
A．cheerful B．ridiculous C．charming D．disgusting
A．clear B．easy C．confusing D．doubtful
A．earliest B．slightest C．latest D．toughest
A．think B．study C．work D．understand
A．as if B．even though C．now that D．in case
A．attempt B．opportunity C．mistake D．success
A．disappointment B．relief C．envy D．effort
A．disobey B．challenge C．practice D．make
A．confidence B．luck C．ability D．ambition
A．Regretfully B．Purposely C．Exactly D．Fortunately
A．caring B．employment C．learning D．traveling
B．passive C．negative D．uncertain
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