A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.Among many of the problems in the service industry, talked about in this passage, is .
| A．how to ensure his employees’ high pay |
| B．how to attract more customers |
| C．how to look carefully after the employees |
| D．how to keep the good employees from leaving |
Although a new manager, Cynthia would do her job well in keeping quality employees because she .
| A．had mastered all the courses for the manager |
| B．had already formed good relationship with the employees |
| C．know the way how to deal with her employees |
| D．had her own personal experience |
This passage shows us that to run a business well it is necessary for managers to let their employees know .
| A．how much they can get for their job. |
| B．what good positions they can get later |
| C．they are very necessary to the business |
| D．they are nice as well as useful |
The story told in this passage tells us that employees care about .
| A．only how large a pay they can get |
| B．love from the managing people rather than only money |
| C．if their children could be properly taken care of |
| D．what position they can be offered |
Cooks at the Qingfeng Steamed Bun Shop in west Beijing can’t make the pork and scallion baozi (buns) fast enough since Xi Jinping visited for some traditional workers’ food and ate it among the workers.
The Chinese president’s visit late last month went down a treat, while web commentators were enthusiastic in their praise for Xi’s easy populism, after he left the government headquarters in nearby Zhongnanhai and ordered six steamed buns filled with pork and scallions, a bowl of stewed pig liver and a plate of green vegetables.
The bill came to 21 yuan, about €2.50, and he sat and finished it at one of the restaurant tables, just like any other working Joe. While Xi is known as “President Xi” abroad, in China he is known as “Chairman Xi”, in the same way as the country’s late founding father Mao Zedong is known as “chairman Mao”.
The Chinese government is keen for its leaders to have the president title abroad, as it sounds, well, more presidential. But in Qingfeng, it’s all about the chairman.
“Since Chairman Xi came here, the restaurant has had queues like this every day. We didn’t know the chairman was coming beforehand. We only recognized him when he was at the window picking up his food because he also waited in the line,” says a waitress.
Xi is building up a reputation as a more approachable kind of leader, a man of the people – something people in Ireland got a taste of when they saw how he handled a hurley in Croke Park during his visit.
There were rumours last year that Xi even took a taxi to ask the driver what was really going on in Beijing, although that may have been a hoax. While his predecessor Hu Jintao was seen as a theorist, Xi’s public profile is high.The cooks in Qingfeng Restaurant are very busy because _______ .
| A．the foods in the restaurant have to be updated. |
| B．the restaurant is shorthanded at present. |
| C．Xi’s visit made this restaurant extreme popular among consumers |
| D．the food Mr. Xi ate was specially made. |
According to the passage, President Xi is building up a reputation of __________.
| A．frankness. | B．toughness. |
| C．plain work style. | D．indifference. |
Which of the following statements is TRUE? __________
| A．Xi’s arrival was arranged ahead of time. |
| B．“President” and “chairman” are the same titles overseas. |
| C．Chairman Mao queued in the same restaurant. |
| D．Present Xi was good at food in Ireland during his visit. |
What does the underlined word hoax mean in the last paragraph? ________
| A．Feature story. | B．Joke. |
| C．Interview. | D．Conversation. |
Every morning Grandpa got up early sitting at the table, reading his book. His grandson wanted to be just like him and tried to copy him in every way he could.
One day the grandson asked, “Grandpa, I try to read the book just like you, but I don’t understand it, and I forget what I understand as soon as I close the book. What good does reading the book do?” The grandpa quietly turned from putting coal in the stove and replied, “Take this coal basket down to the river and bring me back a basket of water.”
The boy did as he was told, but all the water leaked out before he got back to the house. The grandpa laughed and said, “You’ll have to move a little faster next time,” and sent him back to the river with the basket to try again.
This time the boy ran faster, but again the basket was empty before he returned. Out of breath, he told his grandpa that it was impossible to carry water in a basket, so he went to get a bucket instead.The grandpa said, “I don’t want a bucket of water; I want a basket of water. You’re just not trying hard enough.”
The boy again dipped the basket into the river and ran hard, but when he reached his grandpa the basket was empty again. Out of breath, he said, “Grandpa, it’s useless !”“So, you think it is useless?” the grandpa said, “Look at the basket.”
The boy looked at the basket and for the first time he realized that the basket was different. It had been transformed from a dirty old coal basket and was now clean.
“Grandson, that’s what happens when you read the book. You might not understand or remember everything, but when you read it, you’ll be changed, inside and out.”What puzzled the grandson most was ________.
| A．what kind of book he could understand |
| B．why he forgot what he read soon |
| C．whether it was useful to read books |
| D．how he could read books like his grandpa |
Why did Grandpa ask his grandson to fetch a basket of water? _______
| A．To punish him for not reading carefully. |
| B．To get him to realize the use of reading books. |
| C．To train him to run faster. |
| D．To clean the dirty basket in the river. |
What lesson can we learn from the story? ________
| A．It is foolish to carry water with a basket. |
| B．The old are always wiser than the young. |
| C．You can’t expect to remember whatever you read. |
| D．Reading books can change a person gradually. |
What can be the best title for the text? _______
| A．Grandpa and grandson |
| B．Carrying water in a basket |
| C．Reading for total changing |
| D．Baskets and books |
| For: Doug Smith, Director of wolf recovery, Yellowstone National Park In the world today there is so much we are losing; more and more species disappear from the earth every year. The time has come to put something back，to restore to treat some of the old wounds enforced on nature over the years. Wolves are animals killing and eating other animals in North America. They play an important role in keeping the continent healthy. Most places don’t have enough wild country to make their restoration possible, which means it’s even more important to restore wolves where conditions are right, places like Yellowstone, which has both a high level of wildness, as well as abundant creatures that wolves hunt and eat for living. Some who oppose wolf restoration have a human centered point of view that the earth is here for humans, we can use it whenever we want and for whatever purpose. But wolves offer us a chance to live another way—a way to learn to live with other life forms. |
|
Against: Larry Bouret, Vice President, Wyoming Farm Bureau What does wolf introduction to Yellowstone mean? To the average citizen it probably just means introducing wolves to Yellowstone. There would be no unfavorable effects because few people live near Yellowstone. But to farmers it means introducing wolves, which wander over vast areas—in and out of the park—onto their farms. Wolves eat meat—as in the cattle, sheep that keep farmers in business. Introduction apparently also means lawsuits by environmental groups attempting to remove livestock from federal lands. To farmers, who own private lands in the same area, it means the possibility of financial ruin. To farmers it is a form of land use restrictions. To farmers introducing wolves means taking away the farmers’ livelihoods without just compensation. Why do people not want a nuclear power plant built in their backyard? For the same reason farmers do not want wolves introduced into their backyard. |
What are the two passages mainly about?
| A．Whether to remove livestock away from federal lands. |
| B．Whether to introduce wolves to Yellowstone. |
| C．How to increase the number of wolves. |
| D．How to keep the balance of nature. |
According to the passage Doug Smith is _______.
| A．a national park administrator. |
| B．a wildlife conservationist. |
| C．an enthusiastic hunter. |
| D．a private land owner. |
What are the farmers concerned about?
| A．Being controlled by wolves. |
| B．Having to sell their farmland. |
| C．Suffering heavy financial loss. |
| D．Being forced to leave their homes. |
Why does Larry Bouret mention “nuclear power plant”?
| A．To summarize his opinion. |
| B．To make his view persuasive. |
| C．To tell the danger of nuclear power plant. |
| D．To introduce the background of wolf recovery. |
| Use For Use for mechanically generated dusts, mists from processing minerals including coal, iron ore, silica, cotton, flour and certain other substances in concentrations up to ten times the Occupational Exposure Standard or according to local regulations. Do Not Use For Do not use for paint spraying and sandblasting applications or for protecting against gases and vapors. Do not use in atmospheres containing less than 19.5% oxygen, as this respirator does not supply oxygen. Not for use in oil mist atmosphere. Use Limitations 1. The wearer must first be trained in the proper use and fit tested before using this respirator. 2. Do not use this respirator when concentrations of contaminants are immediately dangerous to life or health. 3. Leave the contaminated area immediately if breathing becomes difficult, or dizziness or other distress occurs. 4. Discard and replace respirator if it becomes damaged or breathing resistance becomes excessive. 5. Inspect respirator before each use to ensure it is in good working condition. 6. Do not alter, wash, abuse or misuse this respirator. 7. Do not use with beards or other facial hair or other conditions that prevent a good seal between the face and the sealing edge of the respirator. 8. Can be used up to the limits specified by applicable government regulations for this product. 9. Failure to follow all instructions and warnings on the use of this respirator and/or failure to wear this respirator during all times of exposure can reduce respirator effectiveness and may result in illness or permanent disability 10. Maximum operating temperature: +50°C. Caution Care should be taken when using the product at low temperatures as excessive moisture may cause alves(呼吸阀) to freeze. Storage Conditions and Shelf Life Shelf life of unopened product is 5 years from date of manufacture when stored within temperature range of -20°C to +30°C and at less than 80% relative humidity. Warning This respirator helps protect against certain particles. Misuse can result in sickness or death. For proper use, see supervisor or user instructions in the box or contact 3M Co. Ltd. |
The passage mainly tells us _________.
| A．what this product is |
| B．why should we buy this product |
| C．how to protect us against dusts and mists |
| D．how to use and store the product properly |
What is the meaning of the underlined word “respirator” in Paragraph 2?
| A．Glasses. |
| B．Face mask. |
| C．Protective gloves. |
| D．Protective clothing. |
In which condition can this product be stored?
| A．Temperature: 50°C; Humidity: 40% |
| B．Temperature: 50°C; Humidity: 80% |
| C．Temperature: 25°C; Humidity: 40% |
| D．Temperature: 25°C; Humidity: 80% |
Head held high, hands firmly gripping her walker, Mary Arnott, 99, walks slowly with dignity through the women’s changing room at the Etobicoke Olympium pool, past the teenage girls who have been blow-drying their hair for half an hour, into the mist of the showers, then out the door and first one into the heated pool. She jumps over to the shallow end, stopping to talk to friends—everyone knows Arnott here; she swims twice a week and treats it as a job—about their children, the viciousness(谬误) of bridge and their health.
In fact, Arnott is an exception to the exception. Not only has she lived 20 years past the average lifespan for Canadians, she’s healthy, her mind is sharp and she lives independently.
Born in Brooklyn on May 28, 1909, Arnott was raised on Staten Island. She survived scarlet fever(猩红热), helped bring up four siblings after her mother died in 1923 and worked as a secretary in New York City for 12 years, earning＄35 a week and a＄150 bonus at Christmas.
Now she’s happy living in a one-room apartment with a kitchen and a bathroom in her daughter’s house. She wears a hearing aid, does the cryptic(有隐义的) crossword with a magnifying glass, and can’t really explain why she has live so well so long.
Until recently, she has still liked to drink red wine—she used to drink two glasses before supper each day. It’s more likely genes, she admits. Her interest in other people and life in general may have had something to do with it. Asked if a star photographer can take her picture at the pool, Arnott seems cheerful.
“I look good in a swimsuit,” she says, nodding her head firmly. “I look better in a swimsuit than I do in pants. ”What can we learn from the first paragraph?
| A．Mary Arnott can’t swim but she likes water. |
| B．Mary Arnott is afraid to swim at the swimming pool. |
| C．Mary Arnott likes to swim and is known to the local people. |
| D．Mary Arnott just likes to talk to her friends at the bank of the swimming pool. |
Which of the following is TRUE as for Mary Arnott as an exception to the exception?
| A．She lives with her daughter. |
| B．She’s healthy and her mind is sharp. |
| C．She likes to live with her children and has a happy life. |
| D．She has lived 30 years past the average lifespan for Canadians. |
If someone asks about swimming, Mary Arnott may ________.
| A．like swimsuit better | B．like pants |
| C．like to sit at the bank | D．like to swim with girls |
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