第二部分阅读理解（满分20分）
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
We are all called upon to make a speech at some point in life, but most of us don’t do a very good job. This article gives some suggestions on how to give an effective speech.
So, you have to give a speech-- and you’re terrified. You get nervous, you forget what you want to say, you stumble over words, you talk too long, and you bore your audience. Later you think, “Thank goodness, it’s over. I’m just no good at public speaking. I hope I never have to do that again. ”
Cheer up! It doesn’t have to be that bad. Here are some simple steps to take the pain out of speech making. Ask yourself the purpose of your speech. What is the occasion? Why are you speaking? Then, gather as many facts as you can on your subject. Spend plenty of time doing your research. Then spend plenty of time organizing your material so that your speech is clear and easy to follow. Use as many examples as possible, and use pictures, charts, and graphs if they will help you make your points more clearly. Never forget your audience. Don’t talk over their heads, and don’t talk down to them. Treat your audience with respect. They will appreciate your thoughtfulness.
Just remember: be prepared. Know your subject, your audience, and the occasion. Be brief. Say what you have to say and then stop. And be yourself. Let your personality come through so that you make person-to -person contact with your audience.
If you follow these simple steps, you’ll see that you don’t have to be afraid of public speaking. In fact, you may find the experience so enjoyable that you volunteer to make more speeches! You’re not convinced yet? Give it a try and see what happens.
1. The main idea of this article is _________.
A. you can improve your speaking ability B. a poor speaker can never change
C. always make a short speech D. it is hard to make a speech
2. Paragraph 2 implies that ________.
A. many people are afraid of giving a speech B. many people are happy to give a speech
C. many people do not prepare for a speech D. many people talk too long
3. The phrase “talk over their heads” means ________.
A. speak too loudly B. look at the ceiling
C. look down upon them D. use words and ideas that are too difficult
4. All of the following statements are true except that ___________.
A. few people know how to make good speeches
B. a lecturer does not need to organize his speech
C. research is important in preparing a speech
D. there are simple steps you can take to improve your speaking ability
5. The title for this passage may be _______.
A. Do Not Make a Long Speech B. How to Give a Good Speech
C. How to Prepare for a Speech D. Try to Enjoy a Speech
Summer Holiday Fun 2010!
The summer holidays are upon us again. Here is our guide to summer holiday fun in Peterborough!
Peterborough Museum
The Age of the Dinosaurs’（恐龙）is the museum’s main attraction this summer. Get up close to prehistoric creatures via some great hands—on exhibits! Watch out for monsters lurking around every ember! The museum is open from 10：00am to 5:00 pm Monday to Saturday， and from 12：00pm to 4：00 pm on Sundays in August．
Call 01733 864663 for details.
Saxon Youth Club
School holiday fun：Young people aged 13—19 will be able to produce their own music, compete in spots activities, or try their hand at cooking at Saxon Youth Club, Saxon Community Centre, Norman Road. Peterborough every Monday and Wednesday from 3:00pm. PLUS an aero ball tournament will take place on Thursday 12th August between 3：30pm and 6：30pm．
Call 01 353 720274 for details
Houghton Mill
Alice through the Looking Class—a new play of the family favorite on Monday 30th. August．Bring rugs or chairs to sit on and a picnic if you wish to eat during the play．Gates open 5：30pro，performance 6：30pm—8：30pm. Tea room will be open until end of the interval. Adult ￡10．Child￡7．Family ￡20．
Booking advisable on 0845 4505157．
Farmland Museum and Denny Abbey
Farmland Gaines：From Wellie Wanging to Pretend Ploughing matches，come and join the Farmland Team．Collect your sporting stickers and create a colorful rosette that is fit for a winner！No need to book, just turn up between 12：00pm and 4：00pm on Thursday 19th August Suitable for children aged four and above, each child should be together with an adult and all activities are included in the normal admission price Tickets Cost￡7 per child．
For further information，call 01223 810080． If you are interested in cooking, you can go to .
| A．Peterborough Museum | B．Houghton Mill |
| C．Saxon Youth Club | D．Farmland Museum |
You want to watch the new play with your parents，so it will cost you ．
| A．￡7 | B．￡17 | C．￡27 | D．￡20 |
Which of the following activities needs parents’ company（陪伴）?
| A．Playing farmland games | B．Watching a new play． |
| C．Competing in spots activities． | D．Visiting the dinosaur exhibition． |
If Tom comes to Peterborough for amusement on August 19，he will have activities to choose from．
| A．one activity | B．two activities | C．three activities | D．four activities |
A modern-day love story of a man spotting the girl of his dreams across a New York subway train and tracking her down over the Internet has failed to have a fairytale ending with the relationship over.
For Web designer Patrick Moberg, then 21, from Brooklyn, it was love at first sight when he spotted a woman on a Manthttan train last November. But he lost her in the crowd so he set up a website with a sketch picture to find her—www.Nygirlofmydreams.com.
Unbelievably in a city of 8 million people, it only took Moberg 48 hours to track down the woman, with his phone ringing non-stop and email box overflowing. New Yorkers took sympathy on the subway Romeo and joined his hunt.
The mysterious girl was named as Camille Hayton, from Melbourne, Australia, who was working at the magazine Black Book and also lived in Brooklyn. One of her friends spotted the sketched picture on the Web site and recognized her.
But after finding each other, appearing on TV and getting international press, the couple took their romance out of the public eye, with Moberg closing down the Web site and with both refusing to make any more comments—until now.
Hayton told Australian newspaper The Sunday Telegraph that she dated Moberg for about two months but it just didn’t work out.
“I say we dated for a while but now we’re just friends,” Hayton, now 23, told the newspaper. Hayton said she is still recognized about three times a week on the streets of Manhattan as “that girl” and the question is always the same: “So what happened?”
“I think the situation was so intense that it linked us,” she said, adding, “it linked us in a way that you could mistake, I guess, for being more romantic than it was. I don’t know. But I wanted to give it a go so didn’t wonder what if, what if?”
Hayton told The Sunday Telegraph that she is enjoying single life in New York, keeping busy with acti
ng classes, working in two clothing stores. Last week she had a small role as a waitress in the long-running daytime soap As the World Turns.
“I just can’t believe it happened. It feels like a long time ago,” said Hayton. Moberg, however, was still refusing to comment on the relationship.After Moborg lost the girl in the crowd he set up a website with .
| A．a pretty notice to find her | B．a rough drawing to discover her |
| C．an exciting program to attract her | D．an inspiring story to move her |
Moberg found the girl in a short time because .
| A．he phoned everybody in the city | B．he e-mailed everybody in the city |
| C．he continued his hunt day and night | D．he got help from the net citizens |
What has happened to Hayton after the subway romance?
| A．She has become a superstar in the city. |
| B．She has become a journalist in Australia. |
| C．She still gets noticed in the streets in New York. |
| D．She is out of work and is looking for a new job. |
The best title for this passage may be .
| A．NY subway romance hits end |
| B．NY subway romance causes debate(争论) |
| C．NY—a romantic city for the young couple |
| D．NY—a heartbreaking city for the young couple |
Personal computers and the Internet give people new choices about how to spend their time.
Some may use this freedom to share less time with certain friends or family members, but new technology will also let them stay in closer touch with those they care most about. I know this from personal experience.
E-mail makes it easy to work at home, which is where I now spend most weekends and evenings. My working hours aren’t necessarily much shorter than they once were，but I spend fewer of them at the office. This lets me share more time with my young daughter than I might have if she’d been born before electronic mail became such a practical tool.
The Internet also makes it easy to share thoughts with a group of friends. Say you do something fun -see a great movie perhaps and there are four or five friends who might want to hear about it. If you call each one, you may be tired of telling the story.
With E-mail, you just write one note about your experience, at your convenience, and address it to all the friends you think might be interested. They can read your message when they have time, and read only as much as they want to. They can reply at their convenience, and you can read what they have to say at your convenience.
E-mail is also an inexpensive way to stay in close touch 
with people who live far away. More than a few parents use E-mail to keep in touch, even daily touch, with their children off at college.
We just have to keep in mind that computers and the Internet offer another way of staying in touch. They don’t take the place of any of the old ways. The purpose of this passage is to ________.
| A．explain how to use the Internet |
| B．describe the writer’s joy of keeping up with the latest technology |
| C．tell the merits(价值) and usefulness of the Internet |
| D．introduce the reader to basic knowledge about personal computers and the Internet |
The use of E-mail has made it possible for the writer to ________.
| A．spend less time working | B．have more time with his child |
| C．work at home on weekends | D．work at a speed comfortable to him |
The best title for this passage is ________.
| A．Computer: New Technological Advances |
B．Internet: New  Tool to Maintain Good Friendship |
| C．Computers Have Made Life Easier |
| D．Internet: a Convenient Tool for Communication |
HOW would you like to step into the world of other people’s dreams? That’s just what Dom Cobb (Leonardo DiCapr
io) does. His work is to steal secrets from people when they are asleep and dreaming. He has an even rarer ability: He can plant an idea in someone’s sleeping mind, and watch it grow and take root in reality. This ability is called inception.
The movie Inception (《盗梦空间》) was on show in Chinese cinemas not long ago. It is imaginative, of course. The movie leads one to wonder just how much we know about dreams. For years, scientists and researchers have been trying to solve sleep’s greatest mystery.
Is it possible to enter someone’s dreaming mind? In the movie, DiCaprio uses a drug and a dream machine to put a scenario (某一特定情节) into someone’s sleeping mind. He then goes to sleep himself, connected to the machine, and enters the other person’s dream.
In real life, there is a machine that can read someone’s mind. A brain scanner takes pictures of brain activity, and then the software recreates images of what the person was looking at.
Researchers say it may be possible one day to record someone’s dream – without the danger (or the fun) of actually sharing that dream.
What’s a dream, anyway? A dream is a group of images and sounds our brain creates when we’re sleeping. In the 1950s, researchers discovered a sleeping condition that happened around every 90 to
120 minutes during sleep: rapid eye movement, or REM. During this period you’re fast asleep, yet your eyes move around quickly under your eyelids (眼皮) and your brain is nearly as active as during the day. That’s when most dreams happen.
What do dreams mean? Dreams are not always filled with meaning. Sometimes dreams are just your mind playing with thoughts and images from your life, or things you may have read or seen on TV. But at other times, dreams show things that you want to achieve in real life, or things that cause you trouble or stress. The movie Inception is mentioned at the beginning of the article to ______.
| A．encourage readers to watch the movie |
| B．tell readers about people with special dreaming abilities |
| C．inform readers about the science of dreams |
| D．warn reader about the threat of dream stealers |
According to the article, how does a brain scanner work?
| A．It records dreams. |
| B．It uses a special drug that causes no pain. |
| C．It finds out what dreams mean. |
| D．It takes pictures of brain activity and recreates images. |
According to the article, which of the following statements about REM sleep is TRUE?
| A．Most dreams occur in REM sleep. |
| B．Over the last ten years scientists have solved the mystery of REM sleep. |
| C．People always remember what they have dreamed in a REM sleep. |
| D．People can have REM sleep all night. |
The article claims that ______.
| A．dreams tell us a lot about a person’s character |
| B．dreams are connected to real life |
| C．dreams are useful and help keep our brains active |
| D．dreams are usually about meaningful things |
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting（业余兼职的）local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.Why are store managers often the last to hear complaints?
| A．Most customers won’t bother to complain even if they have had unhappy experiences. |
| B．Customers would rather relate their unhappy experiences to people around them. |
| C．Few customers believe the service will be improved. |
| D．Customers have no easy access to store managers. |
What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?
| A．New customers are bound to replace old ones. |
| B．It is not likely the shopper can find the same products in other stores. |
| C．Most stores provide the same. |
| D．Not complaining to the manager causes the shopper some trouble too. |
What contributes most to smoothing over issues with customers?
| A．Manners of the salespeople. |
| B．Hiring of efficient employees. |
| C．Huge supply of goods for sale. |
| D．Design of the store layout. |
To achieve better shopping experiences, customers are advised to _________.
| A．exert pressure on stores to improve their service |
| B．settle their disputes with stores in a diplomatic way |
| C．voice their dissatisfaction to store managers directly |
| D．shop around and make comparisons between stores |
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