At a time when hiring qualified people is becoming more difficult, employers who can  36   biases (偏见) from the process will surely gain a big advantage  37  his opponents.
As a manager, Miss Tiffany is  38  for interviewing applicants for some of the  39  with her company. During one interview, she noticed that the  40  never made direct eye contact. She was puzzled and a little  41  because she liked the person on the whole.
He had a perfect resume and gave good  42  to her questions,  43  the fact that he never looked her in the eye said “untrustworthy”. Several days later, she decided to offer the job to her  44  choice. “It wasn’t until I  45  a diversity workshop that I realized the person we passed over was the perfect person,” Tiffany says. What she hadn’t known at that time was that that person behaved  46  was simply a cultural misunderstanding. He was an Asian-American  47  in a household where  48   for those in authority was shown by averting (避开) your eyes.
“Attending the diversity workshop helped me  49  how much I could learn by simply asking questions and  50  dialogues with employees,  51  making assumptions and trying to be a know-it-all,” Miss Tiffany admits. “The biggest thing I  52  from the workshop is learning how to be more ‘inclusive(包容的)’ to  53 .”
“I was just thrown off by the lack of eye contact; not realizing it was cultural,” Tiffany says. “I missed out, but will not miss that opportunity again.”
Many of us have had similar problems with  54  we consider as different. As the world becomes smaller and our workplaces more diverse, it is becoming necessary to  55  our understanding of others and to reexamine some of our false assumptions.
36. A. replace  B. remove                           C. refresh                                     D. recover
37. A. of                              B. above                              C. over                                 D. on
38. A. desperate                         B. responsible                    C. ready                               D. punctual
39. A. positions                           B. businesses                     C. conditions                      D. trades
40. A. girl                             B. opponent                        C. client                               D. candidate
41. A. disappointed                    B. excited                            C. worried                           D. annoyed
42. A. suggestions                     B. responses                      C. impressions                            D. comments
43. A. so                                        B. and                                   C. or                                      D. but
44. A. first                                    B. immediate   C. second                                      D. careless
45. A. closed                                B. started                  C. attended                        D. organized
46. A. politely                              B. carelessly    C. skillfully                           D. differently
47. A. raised                                B. found                               C. treated                                     D. adopted
48. A. concern                             B. envy                        C. respect                                     D. sympathy
49. A. imagine                             B. realize          C. predict                                      D. expect
50. A. creating                                      B. continuing C. practising                       D. directing
51. A. other than                        B. rather than           C. more than                      D. less than
52. A. cut away                           B. put away                        C. gave away                      D. took away
53. A. misunderstandings        B. shortcomings                C. faults                               D. mistakes  
54. A. behaviors                          B. words                              C. habits                              D. thoughts
55. A. ignore                                B. express                           C. limit                                 D. expand