A: Can I help you?
B: Yes, please. I want to(1) my mobile phone.
A: What's wrong?
B: The screen went black last night.
A: Did you have (2) , like dropping it on the ground, or into water?
B: No.
A: Well, then the repairman will help to open it up and check the inside.
B:(3) ?
A: It depends. Have you got the receipt(发票)?
B: Yes. Here you are.
A: OK. You bought it from us on July 9,only a few days ago.Then you won't have to pay for the repair.
B: I see. When can I(4) ?
A: I'm not sure. We will give you a call as soon as it's fixed. Your name, please?
B: Thomas Tarshis, that is T﹣A﹣R﹣S﹣H﹣I﹣S.
A:(5) ?
B: 627935.
A: 627935. OK, that's it.