As a businesswoman，I care deeply about my customers．But like anyone for whom you feel affection，（1） can also drive you mad．They'll come rushing in，（2） their handbag's been stolen．They'll（3） that they left it in the changing room，create havoc（混乱）and then（4） it had been in their car all the time．They'll have tried out half the（5） in the shop，and want the only style you don't have left in a（6） colour． I do know how upset the shop staff can get，but I try to persuade them to keep（7） ．
I remember the first really（8） customer we had at Covent Garden．She was（9） absolutely everything， nothing was right and I was rather （10） that she became a "regular"．After a while，she（11） for the way she behaved at the beginning．She had split up with her husband the week before，was living in a flat（12） ，and since she'd found it too much to cope with （应对）， she'd taken it out on（13） people．
That taught me a valuable（14） and I pass it on to the people who（15） in the market．Don't take it （16） ．If a customer is rude or difficult，just think "Maybe she's had a row with her husband．Maybe her child's not （17） ．" Always water it down and don't let your ego（自我）get（18） ．If you do，you won't be able to（19） it and the whole thing develops into an unpleasant scene and that（20） everyone's day．
（1）A． shopkeepers |
B． customers |
C． salespersons |
D．receptionists |
（2）A． saying |
B． pretending |
C． guessing |
D． replying |
（3）A． agree |
B． promise |
C． imagine |
D． swear |
（4）A． forget |
B． decide |
C． discover |
D． assume |
（5）A． foods |
B． catalogues |
C． belongings |
D． goods |
（6）A． particular |
B． different |
C． matching |
D． natural |
（7）A． fighting |
B． smiling |
C． waiting |
D． changing |
（8）A． generous |
B． polite |
C． careless |
D． difficult |
（9）A． curious about |
B． displeased with |
C． patient with |
D． uncertain about |
（10）A． relaxed |
B． delighted |
C． surprised |
D． embarrassed |
（11）A． searched |
B． argued |
C． prayed |
D． apologized |
（12）A． by chance |
B． by herself |
C． on purpose |
D． on duty |
（13）A． rude |
B． such |
C． other |
D． lonely |
（14）A． lesson |
B． trick |
C． skill |
D． trade |
（15）A． work |
B． shop |
C． meet |
D． quarrel |
（16）A． kindly |
B． secretly |
C． personally |
D． casually |
（17）A． ready |
B． away |
C． up |
D． well |
（18）A． out of sight |
B． in the way |
C． behind the scene |
D． above the law |
（19）A． stress |
B． expect |
C． handle |
D． blame |
（20）A． ruins |
B． makes |
C． starts |
D． saves |
语篇填空 （共10小题；每题1.5分；满分15分）
W: Mr. Clarkon. I wonder if you could start off by telling me a bit about .
M: Yes,er,well, I took science degree in chemistry actually but I didn’t want to stay in that field so I took a master’s in marketing.
W: That was in the States, I see. And ever since you (work)for a design company.
M:That’s right. I’ve been with Proton Designs for three years now. I think it’s time (move) on.
W. Could you say a bit more about that?
M: Well, it’s been a very interesting three years and I’ve (learn) a lot. But it’s a very small company and I’m looking for more of a competition.
W: And you think we can offer you that?
M: I hope so. Certainly the job of international marketing manager seems to beI’m looking for. And I can speak Spanish and French.
W: Yes, that could be (use) to us. Do you think you have enough experience
this post? After all, you have only three years marketing behind you.
M: I know that doesn’t seem much, I was playing a leading role with Proton.
W: That sounds exciting. Now perhaps I’ll tell you a bit (much) about the sort of person we are looking for and you can see how you might fit in...
阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。
My 4-year-old son, Shane, (ask) for a puppy for months, but his daddy
always say: “No dogs! It will kill our rabbits. No dogs, and that’s final!” Each night, Shane prayed for a puppy, and each morning, he was
(disappoint) when there was no puppy
(wait) outside.
One evening, I was peeling potatoes for dinner when Shane sighed: “Dad will never change mind and I will never have a puppy in a million years.” Suddenly an idea hit me. So I handed him a potato and said: “Carry this
it turns into a puppy. Keep it with you
happens!” Shane faithfully carried his potato around for two days. He called it Wally and even took the pet for
walk. Besides, every time I cooked potatoes, he cried because I was “killing Wally’s family”.
the third day, I finally persuaded Dad
buying Shane a puppy. Everything was perfect until one evening, when I was cooking, Shane asked: “Mom, could I have a pony for my birthday?” I looked at his sweet little face and said: “Well, first we’ll need a watermelon…”
Mary: It’s eight o’clock now.Why did you get back so late today?
Alan: The buses were crowded during the rush hour that it took me a long time to get on a bus.And then my bus
(get) stuck in the traffic jam.
Mary: I’m sorry to hear that.
Alan: What buying a car now?
Mary: Do you really think necessary?
Alan: Yes, quite necessary.You see, every day I have to spend a long time (travel) on the road so that I can get to work on time.If I have a car, it will be much
(easy) for me.
Mary: You have a point there.But I don’t think we have enough money to buy a car yet.
Alan: not borrow some from the bank? We can pay back money every month.
Mary: But we still don’t have a parking space for parking a car if we have one.
Alan: We can just park it by the road most people do.
Mary: Oh, forget it! There are too many cars by the road and there’s no place for a new car now.
Alan: That’s really problem.
Mary: Anyhow, I suggest we (wait) some time until we have enough money for a car.
Alan: Well, we’ll have to.
语法填空(每小题1.5分，满分15分)
On Oct.6th, 2011, a piece of breaking news hit the world: Steve Jobs, the founder of the Apple Company, (pass) away after years of battle against pancreatic cancer.I as well as many people
(be) sad at the news.We saw him make miracles again and again, and we hoped that he would always give us a surprise.We enjoy using an iPod to listen to music and we like to play games with
iPad.We love to communicate with our friends by iPhone.
seemed that Jobs always understood
we really wanted.So he could devote himself to his career by creating the amazing products constantly.But now he quietly left,
(leave) us a great pity.
U.S.President Barack Obama called Jobs a visionary (lead) and one of the greatest U.S.innovators.He said in a statement, “Steve was brave enough to think differently, bold enough to believe he could change the world, and
(gift) enough to do it.”
Steve Job’s family said in a statement, “Steve died (peace) today surrounded by his family.We are grateful for the support and kindness of those
share our feelings for Steve.We know many of you will mourn with us, and we ask that you respect our privacy during our time of grief.
There’s no one reason why women return to school.Going back to school provides private and public benefits.College graduates, generally enjoy higher salaries, ___ (employ) more consistently, and work in nicer conditions.College-educated people vote more, give more to charity, and rely ___
__ (little) on government support.
Making the switch from ___ (support) to supporting oneself can be a challenge, __
__ often a necessary one.Financial __
__ (dependent) for women is key, says Nancy Schlossberg, professor at University of Maryland.“I think _
__ important for women to do some direct achievement, because chances are that women will live alone in later life, either divorced _
_ never married.”
To Schlossberg, education is critical in the long run.She says, “ You are going to do much better than before ____ you have a good education; you are going to be happier than before on condition that you have _
__ education that enables you to do what you have to do in life.The question is
__ you are ready at this time to go for it.
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