As a businesswoman，I care deeply about my customers．But like anyone for whom you feel affection，（1） can also drive you mad．They'll come rushing in，（2） their handbag's been stolen．They'll（3） that they left it in the changing room，create havoc（混乱）and then（4） it had been in their car all the time．They'll have tried out half the（5） in the shop，and want the only style you don't have left in a（6） colour． I do know how upset the shop staff can get，but I try to persuade them to keep（7） ．
I remember the first really（8） customer we had at Covent Garden．She was（9） absolutely everything， nothing was right and I was rather （10） that she became a "regular"．After a while，she（11） for the way she behaved at the beginning．She had split up with her husband the week before，was living in a flat（12） ，and since she'd found it too much to cope with （应对）， she'd taken it out on（13） people．
That taught me a valuable（14） and I pass it on to the people who（15） in the market．Don't take it （16） ．If a customer is rude or difficult，just think "Maybe she's had a row with her husband．Maybe her child's not （17） ．" Always water it down and don't let your ego（自我）get（18） ．If you do，you won't be able to（19） it and the whole thing develops into an unpleasant scene and that（20） everyone's day．
（1）A． shopkeepers |
B． customers |
C． salespersons |
D．receptionists |
（2）A． saying |
B． pretending |
C． guessing |
D． replying |
（3）A． agree |
B． promise |
C． imagine |
D． swear |
（4）A． forget |
B． decide |
C． discover |
D． assume |
（5）A． foods |
B． catalogues |
C． belongings |
D． goods |
（6）A． particular |
B． different |
C． matching |
D． natural |
（7）A． fighting |
B． smiling |
C． waiting |
D． changing |
（8）A． generous |
B． polite |
C． careless |
D． difficult |
（9）A． curious about |
B． displeased with |
C． patient with |
D． uncertain about |
（10）A． relaxed |
B． delighted |
C． surprised |
D． embarrassed |
（11）A． searched |
B． argued |
C． prayed |
D． apologized |
（12）A． by chance |
B． by herself |
C． on purpose |
D． on duty |
（13）A． rude |
B． such |
C． other |
D． lonely |
（14）A． lesson |
B． trick |
C． skill |
D． trade |
（15）A． work |
B． shop |
C． meet |
D． quarrel |
（16）A． kindly |
B． secretly |
C． personally |
D． casually |
（17）A． ready |
B． away |
C． up |
D． well |
（18）A． out of sight |
B． in the way |
C． behind the scene |
D． above the law |
（19）A． stress |
B． expect |
C． handle |
D． blame |
（20）A． ruins |
B． makes |
C． starts |
D． saves |
语法填空
阅读下面短文，在空白处填入适当的内容（不多于3个单词）或括号内单词的正确形式。
There’s no such thing as living alone. Never mind if you’re only person in your house and have no dog, no cat, not even fish. You still have got several billion
(roommate) — and so do we all. Some of them are harmless, some are
(actual) helpful and some could even kill you. They are, of course, bacteria, fungi(菌类) and viruses, and like it or not, they’re on you, around you, and deeply within you. The fact that bacteria life is everywhere is not
(surprise). It’s something you
(learn) from your childhood when your mother told you not to drink water from someone else’s glass. There are lots of bacteria
are living in your tea kettle. There are bacteria
(sleep) with you on your bed. Scientists are beginning
realize) the richness of the microbiome(微生物群系) — which is as complex as the ones
(find) in oceans, rainforests, deserts and woodlands. Your house has a microbiome and
do you.
阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。
Many stories happened at the Children’s Medical Care Center, deeply touched us. We saw a lot of children without hair because of their treatment. We played with them and taught them to draw pictures. They suffered great pains,
were very friendly. It was much easier to communicate with them than we
(expect).
One day, a girl suggested (teach) us how to fold paper. She taught us
great patience, explaining each step slowly and clearly. Though we could easily do that, we still pretended (假装) to know nothing about it. We followed her and did everything she told us. Finally, when we finished our work
(success), she gave each of us
big hug. We could see the pride and happiness on her face. Her father was
thankful to us that he held our hands tightly, tears in his eyes. It was not until then
we knew the girl would receive an operation the next day.
It was really a valuable experience to us all. We began to think about how to deal with the difficulties in life, because (compare) with what these kids are going through, our “troubles” seem not worth mentioning at all.
语法填空
阅读下面材料，在空白处填入适当的内容（不多于3个单词）或括号内单词的正确形式。
There are two main reasons the temperature of the air is always
(change). One reason is
the air around you moves in from somewhere else. Air usually moves in large bodies
(call) air masses. Some air masses move in from the north. These air masses usually have cold air that causes the temperature
(drop). Air masses also move in from the south. They usually have warmer air that causes the temperature to rise.
Temperature changes during the day or night can be great small. This depends partly
how many clouds are in the sky.
there are many clouds during the night, they act like covers on your bed. They blanket the earth and keep the air from
(lose) much of its heat. The temperature usually does not drop much during such a night. When there are many clouds during
day, some of the sun’s energy will not reach the earth. The temperature usually does not rise much on such a day.
语法填空
A proverb says, “Time is money”. But in my opinion, time is even precious than money. Why?
when money is spent, we can earn it back. However, when time is
(go), it will never return.
is known to all that the time we can use is limited. Therefore we should make
use of our time to study hard so as to serve our country in
future. it is a pity that there are a lot of people
do not realize the value of time. They spend their precious time
(play).
In a word, we should form the good habit of (save) time. Do not put off what can be done today
tomorrow.
语法填空
阅读下面短文，根据上下文在空白处填上恰当的词，或使用括号中的词的正确形式填空。
A woman looking at her smartphone while walking across a railway crossing in Nanjing (have) a close knock on Oct.21. She was so
(absorb) in her smartphone that she didn’t see a train approaching until it brushed past her,
(throw) her to the ground. This should serve
a warning that people should be aware of their surroundings, especially
crossing roads.
(luck), the woman survived a brush with death, but the incident forced the driver
(stop) the train. An 18-minte delay followed the incident,
led to a break in the running of other trains on the route.
Smartphone(addicted) has spread like an infectious disease. It’s evident that it will do great harm to society. What’s even
(bad), some addicts become impatient with relatives and friends.
Some people blame the smartphone for the tragedy, yet in fact people’s weakening self-control and self-descipline are to blame.
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