As a businesswoman，I care deeply about my customers．But like anyone for whom you feel affection，（1） can also drive you mad．They'll come rushing in，（2） their handbag's been stolen．They'll（3） that they left it in the changing room，create havoc（混乱）and then（4） it had been in their car all the time．They'll have tried out half the（5） in the shop，and want the only style you don't have left in a（6） colour． I do know how upset the shop staff can get，but I try to persuade them to keep（7） ．
I remember the first really（8） customer we had at Covent Garden．She was（9） absolutely everything， nothing was right and I was rather （10） that she became a "regular"．After a while，she（11） for the way she behaved at the beginning．She had split up with her husband the week before，was living in a flat（12） ，and since she'd found it too much to cope with （应对）， she'd taken it out on（13） people．
That taught me a valuable（14） and I pass it on to the people who（15） in the market．Don't take it （16） ．If a customer is rude or difficult，just think "Maybe she's had a row with her husband．Maybe her child's not （17） ．" Always water it down and don't let your ego（自我）get（18） ．If you do，you won't be able to（19） it and the whole thing develops into an unpleasant scene and that（20） everyone's day．
（1）A． shopkeepers |
B． customers |
C． salespersons |
D．receptionists |
（2）A． saying |
B． pretending |
C． guessing |
D． replying |
（3）A． agree |
B． promise |
C． imagine |
D． swear |
（4）A． forget |
B． decide |
C． discover |
D． assume |
（5）A． foods |
B． catalogues |
C． belongings |
D． goods |
（6）A． particular |
B． different |
C． matching |
D． natural |
（7）A． fighting |
B． smiling |
C． waiting |
D． changing |
（8）A． generous |
B． polite |
C． careless |
D． difficult |
（9）A． curious about |
B． displeased with |
C． patient with |
D． uncertain about |
（10）A． relaxed |
B． delighted |
C． surprised |
D． embarrassed |
（11）A． searched |
B． argued |
C． prayed |
D． apologized |
（12）A． by chance |
B． by herself |
C． on purpose |
D． on duty |
（13）A． rude |
B． such |
C． other |
D． lonely |
（14）A． lesson |
B． trick |
C． skill |
D． trade |
（15）A． work |
B． shop |
C． meet |
D． quarrel |
（16）A． kindly |
B． secretly |
C． personally |
D． casually |
（17）A． ready |
B． away |
C． up |
D． well |
（18）A． out of sight |
B． in the way |
C． behind the scene |
D． above the law |
（19）A． stress |
B． expect |
C． handle |
D． blame |
（20）A． ruins |
B． makes |
C． starts |
D． saves |
Presenter: Welcome to our programme. Today we have invited Fread Wocson, a driving instructor of over 20 years experience to talk to us about (learn) to drive. Well, Fread, do you think
is getting expensive to learn to drive these days?
Fread: Well, it depends. you come for a private instructor like me, it's going to be a bit
expensive than going to a big school. The thing is, people have usually heard of the big school and trust them, so they'd rather spend more money on big schools. Well, I get customers through personal connections.
Presenter: Does that mean you have to try hard to get customers?
Fread: Not now, when I started I had to. But at the moment I am (full) booked and my prices are quite competitive.
Presenter: Learning to drive is usually a nervous experience for (begin). What do you think?
Fread: Well, it be. But I try to get them to sit quietly in the driver's seat for
few moments. With their eyes
(close), you will be surprised how it changed some people. They would feel much more ready for driving if they
(have) a few quiet moments.
Presenter: Yes, I suppose some people are much more nervous than others.
Americans are proud of their variety and individuality, yet they love and respect few things more than a uniform, whether it is the uniform of elevator operator or the uniform of a five-star general. Why are uniforms so popular there?
Among the arguments for uniforms is that most uniforms look more (profession) than civilian (百姓的) clothes. People expect superior quality from a man
wears a uniform. The television repairman wearing a uniform tends
(inspire) more trust. Faith
the skill of a garage worker is increased by a uniform. Uniforms also have many practical
(benefit). They save on other clothes and laundry bills. They are often
(comfortable) than civilian clothes.
Among the arguments against uniforms (be) their lack of variety and the loss of individuality.
there are many types of uniforms, the wearer of any particular type is generally stuck with it, without change. When people look alike, they will think, speak, and act
(similar).
Last year, my brother and I went to Miami for a vacation. Some of my friends who had been there before said___ was a wonderful holiday destination. Before we went, we had planned for months. When the day came, we were ready.
After our plane landed, we went to the hotel. We had made our reservation six months_____（early）, but the man at the front desk said there had been a mistake. We
_____（tell）that our rooms hadn’t been reserved for that week,
___ for the week after. I didn’t understand
___ this would happen. What’s worse, the hotel had been fully booked. When we were wondering what to do, the manager came out. She was
_____（surprise）helpful. She apologized for the mistake and gave us a spare VIP room on
____ top floor. We had never stayed in such an
____(amaze) room, and we weren’t charged extra.
The next day, my brother and I went to the beach____ we watched some people play volleyball. We got a little
____（sunburn），but the day had been so relaxing that we didn’t mind.
In a small village, there lived a potter(陶工）who had a donkey. Every day his donkey would carry soil the field to his house. As the field was quite far off, the potter forgot
(take) the rope with which he tied the donkey every day, so he decided to lie down holding the donkey’s ears while sleeping. But this way, neither the donkey
the potter was able to take a rest. A saint(圣人），
happened to be passing by, saw them. When the potter told the saint
the problem was, the saint said, “Take the donkey to the place where you tie him every day. Pretend to tie him using
imaginary rope. I promise you he won’t run away.” The potter did so.
He left the donkey and went to take a rest. When he (wake) up, to his surprise and relief, he found the donkey
(stand) at the same place.
Soon the potter prepared to leave for home. But the donkey did not move. (luck), the potter saw the wise saint again and told him about the problem.The saint said, “You tied up the donkey, but did you untie(松开）him? Go and pretend to untie the rope.” The potter followed the saint’s advice with
(please).
Now the donkey was ready to leave for home. The potter went home happily with his donkey.
When I was a sixteen-old girl, I was asked to deliver a speech titled “ A Red Test in My Life ,”To talk before the whole class !Just imagine how ________(terrible) shy I was the moment I thought of that with so many eyes fixed upon me. I had no other choice, ___
___. First I was to draft the speech and that was just a piece of cake for me, because I was a good writer---something to pride myself in. But the hard part ___
__(lie) in my oral presentation: to read from__
___ paper was not allowed; I had to give the speech ___
___my memory and in front of such a big audience! A real trial began when I stood on the platform with my legs __
_____(tremble) and my mind blank. How much time had passed by, I didn’t know. My listeners were still waiting, patiently and without any signs of rushing me. Gradually I found _
_____back, giving out my speech with difficulty. Finally I finished. After__
_____seemed to be a hundred years, I found my audience applauding, I made it! From then on, my fear of talking before an audience disappeared. Actually with my confidence building up, I now turn out to be a great speaker. Looking back, I know the__
___(great) difficulty on our way to success is our fear; overcome it,___
___we will be able to achieve our goals.
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