One dark and stormy night，an elderly man and his wife entered the hall of a small hotel in Philadelphia，hoping to get shelter for the night．
The clerk，a friendly man with a beautiful smile，explained that there were three conferences in town．“All of our rooms are taken，”the clerk said，“but I can't send a nice couple like you into the rain at one o'clock in the morning．Would you perhaps be willing to sleep in my room? It's not a suite，but it will be good enough to make you comfortable for the night．”The couple agreed．
As the elderly man paid the bill the next morning，he told the clerk，“You are the kind of person who should be the boss of the best hotel in the United States．Maybe someday I’ll build one for you．” The clerk looked at them and smiled．The three of them had a good laugh．
Two years passed．The clerk had almost forgotten the incident when he received a letter from the elderly man，asking the clerk to pay him a visit．The elderly man met him in New York，and led him to the corner of the Fifth Avenue and 34th Street．He then pointed to a great new building there，a reddish stone one with watchtowers thrusting (插入) up to the sky，and told the clerk that it was the hotel he had just built for him to manage．
That wonderful building was the original Waldorf-Astoria Hotel．And this young clerk whose name was George C．Boldt never foresaw the return of events that would lead him into the manager of one of the world's most attractive hotels．
Why did the elderly man build a hotel for the clerk?
| A．He was grateful to the clerk． |
| B．They had a bet at first． |
| C．He wanted to please the clerk． |
| D．He wanted to sell the hotel． |
Which of the statements about the story is NOT true?
| A．The story took place at about one a．m． |
| B．The old couple were too poor to afford a luxurious room． |
| C．The clerk was willing to help those in need． |
| D．The clerk received an unexpected invitation from the old man． |
According to the text，the clerk．
| A．helped the couple because he thought they were poor． |
| B．hoped that the old couple could give him a large amount of money． |
| C．didn't expect to receive things in return from the old couple． |
| D．became rich，thanks to his own efforts． |
Which of the following proverbs suits the story the best?
| A．Every little thing helps． |
| B．Make hay(干草)while the sun shines． |
| C．Accidents will happen． |
| D．One good turn deserves another． |
Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.Why are store managers often the last to hear complaints?
| A．Most customers won’t bother to complain even if they have had unhappy experiences. |
| B．Customers have no easy access to store managers. |
| C．Few customers believe the service will be improved. |
| D．Customers would rather relate their unhappy experiences to people around them. |
What does Paula imply by saying “the shopper must also find a replacement” (Line 2, Para. 4)
| A．New customers are bound to replace old ones. |
| B．Most stores provide the same kind of service. |
| C．Not complaining to manager causes the shopper some trouble too. |
| D．It is not likely the shopper can find the same products in other stores. |
Shop owners often hire moonlighting police as parking attendants so that shoppers________.
| A．can stay longer browsing in the store |
| B．won’t have trouble parking their cars |
| C．won’t have any worrier about security |
| D．can find their cars easily after shopping |
What contributes most to smoothing over issues with customers?
| A．Design of store layout. |
| B．Hiring of efficient employees |
| C．Huge supply of goods for sale. |
| D．Manners of the salespeople. |
To achieve better shopping experiences, customers are advised to ________.
| A．exert pressure on stores to improve their service |
| B．voice their dissatisfaction to store managers directly |
| C．settle their disputes with stores in a diplomatic |
| D．shop around and make comparisons between stores |
Are you single or married? Are you a cat or a dog owner? Do you exercise, or are you a “couch potato” (a person who sits on the sofa all day watching TV, eating and basically doing nothing)? These questions and many others are about your lifestyle.
People in the United States feel that they can choose their lifestyles and even shape their own identities. The great variety of lifestyles leads to constant national discussion of choices that people make. This freedom of choice is fun and exciting, but it also creates stress and uncertainty. In newspapers, lifestyle issues are discussed in the features or style section. In The Chicago Tribune this section is called “Tempo”. People turn to this section for lively discussion on lifestyle choices they face with regard to their personal identities, their families, and their social lives.
Many American people believe that they can make their lives happy and satisfying despite their problems. If they lack confidence or tend to feel anxious, shy, angry, or depressed, they believe that they can change themselves. Self-help books, magazines, and feature articles are filled with advice from experts about steps to take to become a happier or more satisfied person and to improve one’s self-respect. Part of this research for self-improvement is a belief that even one’s own appearance can be controlled. This is why there are so many articles in the newspaper about looking young, wearing the latest fashions, and becoming physically fit.
Lifestyle choices also involve moral and social issues. How should children be raised? How should people behave on a date? How should elderly people be treated? How can people stay happily married? All these kinds of issues are constantly discussed and are constantly changing. Not only are experts such as psychologists consulted, but stars from the political and entertainment worlds are held up as lifestyle leaders as well. In the newspaper, feature articles called profiles discuss in detail the personal lives or public work of movie stars, authors, artists, and exceptional individuals who are not stars. The lifestyle choices these people make contribute to the public discussion of all the issues that people think about.
A well-known advertising slogan is “Just do it.” In the culture of the United States, people believe that they can take action and become the kind of people they want to be and live the way they want to live.The section “Tempo” in The Chicago Tribune mainly discusses ______.
| A．lifestyle choices |
| B．current affairs |
| C．experts’ opinions on life |
| D．how to improve one’s self-respect |
According to the author, Americans are pretty sure that they can ______.
| A．control their own appearance |
| B．solve all the problems in their life |
| C．live a happy life in spite of their problems |
| D．improve their life by following the elders’ advice |
According to the passage, people’s opinions on moral or social issues can be influenced by ______.
| A．their superiors |
| B．family members |
| C．friends and colleagues |
| D．experts and famous people |
Which is the best title for the passage?
| A．Just Do It |
| B．Make Our Lives Happy |
| C．Lifestyles in the United States |
| D．Choosing the Way We Live |
Scientists have produced new evidence suggesting eating lots of red and processed meat damages health. They found big meat eaters had a raised risk of death from all causes over a 10-year period. In contrast, a higher intake of white meat was associated with a slightly reduced risk of death over the same period.
The US study, based on more than 500,000 people, found those whose diet contained the highest proportion (比例) of red or processed meat had a higher overall risk of death, and specifically a higher risk of cancer and heart disease than those who ate the least.
People eating the most meat were eating about 160g of red or processed meat per day— approximately a 6oz steak. Those who ate the least were only getting about 25g per day— approximately a small piece of bacon. Just the opposite, those who ate the highest proportion of white meat had a lower risk of overall death, and a lower risk of fatal cancer or heart disease than those who ate the lowest proportion.
Meat is a major source of saturated (饱和的) fat, which has been associated with breast and colorectal cancer. In addition, lower meat intake has been linked to a reduction in risk factors for heart disease, including lower blood pressure and cholesterol (胆固醇) levels. The latest study adds to a growing body of research linking high red and processed meat consumption to an increased risk of ill health. Ed Yong, of the charity Cancer Research UK, said, “Evidence from large studies tells us that cutting down on processed food, such as bacon or burgers, can reduce the risk of dying from cancer and other diseases.”
Dr Barry Popkin of the University of North Carolina stressed there were health benefits from eating some red meat. But he added: “The need is for a major reduction in total meat intake, an even larger reduction in processed meat and other highly processed and salted animal source food products and a reduction in total saturated fat.” Dr Mark Wahlqvist, a nutrition expert from Australia, said eating small amounts of red meat—around 30g a day—provided a good source of key nutrients. He said, “Fresh, lean red meat of these amounts is likely to be of more benefit than harm.”According to the passage, we know ______.
| A．big meat eaters eat a 6oz steak per day |
| B．big meat eaters have heart disease ten years earlier |
| C．people eating more meat will suffer from a heart attack |
| D．people eating more red meat have a higher risk of death |
Processed meat is a kind of ______.
| A．red meat |
| B．white meat |
| C．vegetable with a similar taste of meat |
| D．meat prepared by producers |
According to the passage, how should we eat red meat in a healthy way?
| A．We should eat red meat as we like. |
| B．We should eat proper amount of red meat per day. |
| C．We should reduce the amount of fresh, red lean meat. |
| D．We should completely cut out red meat from our diet. |
What does the passage mainly talk about?
| A．Too much red meat consumption contributes to ill health. |
| B．A well-balanced diet accounts for a healthy life. |
| C．A higher intake of white meat brings benefits. |
| D．Red meat contains saturated fat. |
（Published March 30, 2011）Albert Einstein’s Theory of Relativity might have a few mistakes—and Jake Barnett has set out to prove it. Between attending college classes at Indiana University-Purdue University Indianapolis (IUPUI) and tutoring his fellow students, Jake is also working on a new theory about the creation of the universe. He happens to be 12 years old.
From an early age, Jake showed an extraordinary interest in stars. When he was 3, his parents took him to a space observatory. He tried to learn as much as he could about astronomy. Jake’s IQ measured remarkably high at 170.
As a baby, Jake was found out with Asperser’s syndrome, a form of autism (孤独症). Autism causes difficulties in communication and social abilities. People with autism may also have strong interests—like Jake’s interest in the stars at a young age.
The symptoms of autism can range from mild to extremely severe. Asperser’s is one of the milder forms of autism. Sometimes people with Asperser’s, like Jake, develop extremely advanced skills in science, music or art.
When Jake was in elementary school, his parents worried that the effects of his Asperser’s were worsening. He became quiet. And he was withdrawing from people. So a doctor recommended that Jake’s parents let him study more advanced subjects, like math and physics.
Jake’s mother asked an astronomy professor to let Jake sit in on his class. Now, Jake studies advanced sciences like electromagnetic physics at IUPUI.
But Jake thinks it’s important to have a normal life too. He likes to play Guitar Hero with his friends and watch science fiction movies. He also enjoys playing classical music on the piano.But for Jake, studying physics is the most important thing. Jake’s professor, John Ross, is working on getting a large sum of money for him to do research at the university.
Doctors have said Jake’s autism symptoms have lessened over time. Still, Jake proudly refers to himself as an “Aspy”, or someone with Asperser’s. In an interview with his university student newspaper, he said, “I think the autism is the reason I’m even at IUPUI.”What did Jake want to do at IUPUI?
| A．Get a degree in astronomy. |
| B．Put forward his own theory in physics. |
| C．Become an Albert Einstein in the future. |
| D．Teach his fellow students Theory of Relativity. |
Which of the following is the correct order of the events that happened to Jake?
a. He set out to disprove Einstein’s theory.
b. He was interested in astronomy.
c. He began to study math and physics.
d. He was found out with a mild form of autism.
| A．b-d-c-a | B．d-b-c-a | C．b-a-c-d | D．d-c-b-a |
The underlined sentence in the passage means ______.
| A．he was unable to help others |
| B．he was impolite to other people |
| C．he was afraid of seeing other people |
| D．he was only concerned about learning |
In the eyes of Jake, autism is something ______.
| A．not worth worrying about |
| B．annoying |
| C．not necessary to know about |
| D．embarrassing |
In the past, if a person wanted to see the national treasures of a country, one had to go there in person. Therefore, very few people were able to enjoy some of history’s most important and interesting artifacts (手工艺品). This has changed with an increase in the number of traveling museum exhibitions.
King Tutankhamen Artifacts
A traveling exhibition of artifacts from the tomb of King Tutankhamen, popularly known as “King Tut”, toured the United States from November 1976 to April 1979. The 55 objects were shown in six cities and were seen by around eight million museum-goers. The second touring exhibit was started in 2007, this time with 130 artifacts and stops in London and three different American cities. However some objects, like the king’s golden face mask, are too valuable or too delicate to be transported long distances, so “replicas” (exact copies of something) are on show.
Japanese Color Woodblock Prints
The Art Museum at University of Virginia, in Charlottesville, Virginia, has an extraordinary collection of Japanese color woodblock prints (木刻版画). These prints document the period from about 1850 to 1900, a time when Japan was opening itself to Western influences. Before this point, Japan was a closed society that had little communication with the world outside of its borders. These works of art beautifully show the feeling of change and the trend toward modernization. The museum has put together a traveling exhibition of 60 of these prints, which can be borrowed and exhibited worldwide for periods of eight weeks or more.
Face-to-face with “Lucy”
One of the world’s most famous archaeological (考古学的) finds in history are the 3.2 million-year-old bones of a 106-centimeter-tall female found in the Ethiopian desert in 1974. Lucy, a name given to her by the discovery team, is a “hominid”, or a creature that scientists believe is the earliest ancestor of modern human beings. Rarely is an artifact this valuable allowed to travel widely, but Lucy has been taken to several museums in the U.S. while a detailed replica remains at the Ethiopian Natural History Museum.What do we learn about King Tutankhamen’s artifacts?
| A．The artifacts were shown in London first. |
| B．The artifacts were on show in the United States once. |
| C． The second touring exhibit showed more artifacts than the first one. |
| D．The king’s golden face mask was also shown in the traveling exhibitions. |
What do the Japanese woodblock prints show about the society from 1850 to 1900?
| A．Japan had little communication with other countries. |
| B．The whole country refused changes in the society. |
| C．Japan was opening itself up to Western ideas. |
| D．Japan achieved modernization. |
Who is Lucy according to the passage?
| A．An archaeologist. |
| B．The ancestor of modern human beings. |
| C．A 106-centimeter-tall female who died in 1974. |
| D．The first woman who visited the Ethiopian desert. |
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