Last month，Mr and Mrs Walter moved to a small town because they both retired from work and wanted to live a peaceful life．After being there for a short time，Mrs Walter（75）
to her next﹣door neighbour．She was hoping the neighbour would repeat her dissatisfaction to the store owner．
The next day the newcomer went to the store．（76） greeted her with a big smile．He told her how happy he was to see her again，and said he hoped she liked their town．He also offered himself as a resource to Mrs Walter and her husband as they got settled．Then he took care of her order（77） ．
Mrs Walter was very surprised．When she got home，she reported the big （78） to her neighbour．"I suppose you told him how poor I thought the service was，"she guessed．
"Well，no，"the neighbour said，"（79） ﹣and I hope you don't mind﹣I told him you were amazed at the way he had built up this small town store，and that you thought it was one of the best﹣run stores you'd ever seen．"
Mrs Walter's neighbour（80） that people want to be respected．Actually，most people will do nearly anything for you if you treat them respectfully．That means making it clear to them that their feelings are important，and their opinions are precious．
| 75．A．explained |
B．apologized |
C．listened |
D．complained |
| 76．A．Mr Walter |
B．Mrs Walter |
C．The owner |
D．The neighbour |
| 77．A．quickly |
B．sadly |
C．angrily |
D．easily |
| 78．A．success |
B．change |
C．decision |
D．idea |
| 79．A．For example |
B．At least |
C．In fact |
D．After all |
| 80．A．understood |
B．forgot |
C．pretended |
D．denied． |
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