Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
| A．suggest that customers believe what mercials say deeply |
| B．show readers the American idea on good customer service |
| C．express all the stores pay much attention to the customers |
| D．persuade readers to choose the stores with ads correctly |
In the USA, what may you do at first if you want to do some shopping?
| A．To visit a professional street with lots of similar stores. |
| B．To pare prices in many shops in the same street. |
| C．To make phone calls and get better shopping choices. |
| D．To receive other customers’ answers to the questions. |
Which of the followings shows American stores offer convenience to customers in this passage?
| A．The store clerks don’t usually sit around watching TV or playing cards. |
| B．Some stores offer price bargain to the customers like a yard sale. |
| C．The clerks give customers a smile and a warm “thank you” after paying. |
| D．Some stores open new checkout lanes when the lanes are crowded. |
Which of the following can be the best title of this passage?
| A．Customer Service in America |
| B．Excellent Stores in America |
| C．Shopping Rules in America |
| D．Being King or Queen in America |
I was brought up in the British, stiff upper lip style. Strong feelings aren’t something you display in public. So, you can imagine that I was unprepared for the outpouring of public grief(悲伤) at a Chinese funeral.
My editorial team leader died recently after a short illness. He was 31. The news was so unexpected that it left us all shocked and upset. A female colleague burst into tears and cried piteously at her desk. Somehow we got through the day's work. The next day was the funeral.
Our big boss stepped forward to deliver a eulogy(悼词) and was soon in tears. She carried on, in Chinese of course, but at the end said in English: "There will be no more deadlines for you in heaven." Next came a long-term colleague who also dissolved in tears but carried on with her speech despite being almost overcome by emotion. Then a close friend of the dead man paid tribute(哀悼), weeping openly as he spoke. Sorrow is spreading. Me and women were now sobbing uncontrollably. Finally, the man's mother, supported between two women, addressed her son in his coffin. At one point, the mother almost collapsed and had to be held up. We were invited to step forward to each lay a white rose on the casket. Our dead colleague looked as if he was taking a nap. At the end of the service I walked away from the funeral parlor stunned at the outpouring of emotion.
In the UK, families grieve privately and then try to hold it together and not break down at a funeral. Here in China it would seem that grieving is a public affair. It strikes me that it is more cathartic to cry your eyes out than try to keep it bottled up for fear of embarrassment, which is what many of us do in the West.
Afterwards, a Chinese colleague told me that the lamenting at the funeral had been restrained(克制) by Chinese standards. In some rural areas, she said, people used to be paid to mourn noisily. This struck me like something out of novel by Charles Dickens. But we have all seen on TV scenes of grief-stricken people in Gaza and the West Bank, in Afghanistan, Iraq and the relatives of victims of terrorist bombings around the world. Chinese grief is no different. I realized that it's the reserved British way of mourning that is out of step with the rest of the world.
It was our newspaper's production day. We were bussed back to the office to resume work. No more deadlines for our former colleague, but we had to pull together to put the newspaper to print. The boss invited the team to go out for dinner after work. We relaxed, smiled, joked. There was no mention of the funeral or our poor colleague. Enough sorrow had been shed already. We needed a break.The underlined words “stiff upper lip style” in Paragraph 1 mean “________”.
| A．cold-blooded | B．warm-hearted | C．light-hearted | D．self-controlled |
At the funeral, ________.
| A．five individuals made speeches |
| B．the boss’s speech was best thought of |
| C．the writer was astonished by the scene |
| D．everyone was crying out loudly |
According to the writer, people in the West ________.
| A．are not willing to be sad for the dead |
| B．cry their eyes out at the public funeral |
| C．prefer to control their sadness in public |
| D．have better way to express sadness |
It is implied that ________.
| A．Chinese express their sadness quite unlike other peoples |
| B．the English might cry noisily for the dead in Dickens’ time |
| C．victims of terrorist bombings should be greatly honored |
| D．English funeral culture is more civilized than the others |
This passage talks mainly about________.
| A．an editor’s death | B．bad funeral customs |
| C．cultural differences | D．western ways of grief |
Chinese media and Internet users on Monday condemned(谴责) a lack of morals in society after a toddler(学步的小孩)was struck twice by two different vans and left bleeding on the road as more than a dozen bystanders did nothing to help the seriously injured girl.
The incident, captured by a surveillance camera and aired by Southern Television Guangdong (TVS), showed the two-year-old girl was knocked down and run over by a white van on a narrow market street on the afternoon of Oct. 13, in Foshan City of Guangdong Province.
The driver fled the scene of the accident, leaving the girl to bleed on the sidewalk. Over the next six minutes, more than a dozen people walked by the girl, yet not one individual did anything to help her. The girl was then hit a second time by another van before an elderly trash collector came to her aid and brought the attention of the girl’s mother, according to the video and eyewitnesses.
Doctors said that the girl, who was put on life support after being hospitalized, remains in a deep coma. The girl’s parents, who are migrants living in the city, are now with her. Police said the drivers of both vehicles have been arrested. However, the indifference of the bystanders shown in the video has shocked the public, as Internet forums have boiled with anger, and people are questioning the morality of society.
High moral standards were once triumphed as national pride in China where individuals known for selflessly helping others were adored by the public. But in recent years, the perception of a decline of morals has become a hot topic as profit and materialism are recognized to be affecting society’s values.
On Sept. 2. an 88-year-old man in central China collapsed, his face striking the pavement. Yet, no one came to his aid, and he ended up choking to death on the blood from his nose. Some have linked the absence of good models to a previous case in which a man trying to help an elderly woman who fell was accused of harming her.
A strong chorus of opinion on the Internet says laws should exempt（免除）models from responsibility, yet laws themselves cannot solve society’s morality dilemma.
Cao Lin, a China Youth Daily commentator, said in a signed article published on Monday that the worry of responsibility should not be an excuse for not helping, and this case exposes the decline of humanity in Chinese society.What happened to the two-year-old girl?
| A．Nobody helped her after she was struck by two different vans. |
| B．She died immediately after she was hit a second time. |
| C．An old trash collector saved her and attracted her mother’s attention. |
| D．Journalists from TVS captured her story by using a camera. |
From the passage, what would happen if someone helped others selflessly in the past?
| A．The public would feel proud of him/ her and showed love and respect for him/ her. |
| B．He/she would be awarded by the government. |
| C．He/she would be condemned by the public. |
| D．He/she would have to worry about legal responsibility. |
In recent years, society’s values are believed to be affected by________.
| A．people’s awareness |
| B．the indifference of bystanders |
| C．profit and materialism |
| D．the morals of society |
According to Cao Lin, what is the fundamental reason for not helping the girl?
| A．The worry of responsibility. |
| B．Lack of laws that exempt role models from responsibility. |
| C．The fear of being accused of harming her. |
| D．The decline of humanity in society. |
Where is the article probably taken from?
| A．A news report. | B．A fashion magazine. |
| C．A science fiction. | D．An education column. |
Bedazzling (眼花缭乱) with their bright colors and eye-catching displays, fireworks light up our night skies during the holidays. However, these crowd-pleasers can have some damaging side effects.
Once a firework is set off, it only takes a couple of seconds before smoke, dust and harmful chemicals are let out into the atmosphere. The loud booming noises are caused by gunpowder. While the sounds may excite some people, they can be frightening to domestic and wild animals—as well as some humans.
The pretty colors you see are a result of more chemicals. Barium, added to make green, is known for its poisonous and radioactive qualities. Blue comes from copper compounds. Cadmium, lithium and lead—all found in fireworks—have been linked to diseases, such as allergies and skin rashes in both humans and animals. Acid rain has been linked to gases given off by fireworks, which sometimes go beyond the toxin(毒素) limits of the United States Clean Air Act.
Once all those chemicals come back down to the ground, they can cause problems too. Debris (碎片) from the fireworks falls to the ground, where animals can burn their paws or noses on piping hot pieces. Humans also are at risk of stepping on or picking up something sharp or hot. Meanwhile, debris that finds its way into waterways can damage animal habitats and water supply sources.
Instead of setting off fireworks, try to come up with some new ways for fun. Here are some ideas to get you started:
• Sky lanterns—a tradition that originated long ago in the most-populated Asian country.
• Party crackers—a favorite in the United Kingdom—give you noise and surprises without the mess of fireworks. You can make your own or buy eco-friendly crackers.
• Want noise excitement with less volume? Consider a fireworks sound recording beforehand or break out the party horns (号角) and blow up a storm! The advantages of fireworks can be seen below EXCEPT that _____.
| A．the special sounds of fireworks excite people |
| B．debris from fireworks can even find its way into water |
| C．the pretty and bright colors add to the beauty of night skies |
| D．fireworks are enjoyed as one of the crowd-pleasers |
Which of the following is NOT true according to the passage?
| A．Copper compounds are needed to make green in fireworks. |
| B．Chemicals in fireworks are both poisonous and dangerous. |
| C．Too much gases from fireworks can result in acid rain. |
| D．Chemicals in fireworks are harmful in the air and on the ground. |
All the italicized (斜体的) words are probably ____.
| A．mineral materials | B．tiny solids | C．chemical elements | D．broken pieces |
What is implied from the passage?
| A．Gunpowder in fireworks makes loud booming noises. |
| B．It must be Indians who first started to hang sky lanterns. |
| C．Fireworks does less harm in the air than on the ground. |
| D．Fireworks can even break the balance of nature. |
What can be concluded as the writer’s attitude towards fireworks?
| A．It is not allowed to set off fireworks except during the holidays. |
| B．Fireworks should be banned and replaced by some other means. |
| C．Night is the best time to set off fireworks and see the pretty colors. |
| D．You cannot set off fireworks unless you come up with new ways. |
Once there was a man who liked to eat mangoes(芒果). One day he decided to get the sweetest mango from the very top of the tree. Mangoes which are exposed to the sun the most are the sweetest.
So he climbed up to the top, where the branches were thin. He managed to pick up a few sweet reddish fruits, but, in an attempt to climb down, he slipped and started falling towards the ground. Fortunately, he caught the branch as he was falling and remained helplessly hanging on the tree. Then he started to call nearby villagers for help. They immediately came with a ladder and sticks, but could do little to help him.
Then after some time one calm and thoughtful person arrived - a well-known sage who lived in a simple hut nearby. People were very curious to see what he would do, as he was famous in solving many people’s problems in the area and sometimes very complicated ones.
He was silent for a minute and then picked up a stone and threw it at the hanging man. Everybody was surprised. The hanging mango lover started to shout: What are you doing?! Are you crazy? Do you want me to break my neck?” The sage was silent. Then he took another stone and threw it at the man. The man was very angry: “If I could just come down, I would show you!”
That’s what everybody wanted - that he came down. But how? Now everybody was tense(紧张), as to what would happen next! Some wanted to punish the sage, but they didn’t. The sage picked another stone and threw it again at the man, even more forcefully. Now the man on the tree was enraged and developed a great determination to come down and take revenge（报仇）.
He then used all his skill and strength and somehow reached the branches which were safe to start going down. And he made it! Everybody was amazed.
However, the rescued man found the sage gone. He stood there, realizing that the man really helped him because he induced him to try his best and save himself.
“I should be thankful and not angry.” What happened after he had picked a few sweet reddish mangoes?
| A．He remained hanging helplessly on the tree. |
| B．He slipped and fell to the ground suddenly. |
| C．He was climbing down quickly but carefully. |
| D．He shouted loudly for help but no one helped. |
How did the man feel when the sage hit him with a stone?
| A．He was nervous. | B．He kept silent. | C．He was angry. | D．He felt surprised. |
What do you think motivated the man to climb down?
| A．Courage. | B．Assistance. | C．Carefulness. | D．Revenge. |
From the story we know that the sweetest mango must be the one .
| A．on the tree for the longest time | B．hidden in the middle of a tree |
| C．on the very top of the a tree | D．exposed to sunlight less often |
The best title of this passage will be _____.
| A．Anger saves one’s life. | B．Wisdom does count. |
| C．Skill and strength count. | D．Anger is the biggest enemy. |
About this time every year, I get very nostalgic(怀旧的). Walking through my neighborhood on a fall afternoon reminds me of a time not too long ago when sounds of children filled the air, children playing games on a hill, and throwing leaves around in the street below. I was one of those children, carefree and happy. I live on a street that is only one block long. I have lived on the same street for sixteen years. I love my street. One side has six houses on it, and the other has only two houses, with a small hill in the middle and a huge cottonwood tree on one end. When I think of home, I think of my street. Only I see it as it was before. Unfortunately things change. One day, not long ago, I looked around and saw how different everything has become. Life on my street will never be the same because neighbors are quickly grown old, friends are growing up and leaving, and the city is planning to destroy my precious hill and sell the property to contractors.
It is hard for me to accept that many of my wonderful neighbors are growing old and won’t be around much longer. I have fond memories of the couple across the street, who sat together on their porch swing almost every evening, the widow next door who yelled at my brother and me for being too loud, and the crazy old man in a black suit who drove an old car. In contrast to those people, the people I see today are very old neighbors who have seen better days. The man in the black suit says he wants to die, and another neighbor just sold his house and moved into a nursing home. The lady who used to yell at us is too tired to bother any more, and the couple across the street rarely go out to their front porch these days. It is difficult to watch these precious people as they near the end of their lives because at once I thought they would live forever.
The “comings and goings” of the younger generation of my street are now mostly “goings” as friends and peers move on. Once upon a time, my life and the lives of my peers revolved around home. The boundary of our world was the gutter at the end of the street. We got pleasure from playing night games or from a breathtaking ride on a tricycle. Things are different now, as my friends become adults and move on. Children who rode tricycles now drive cars. The kids who once played with me now have new interests and values as they go their separate ways. Some have gone away to college like me, a few got married, two went into the army, and one went to prison. Watching all these people grow up and go away makes me long for the good old days.
Perhaps the biggest change on my street is the fact that the city is going to turn my precious hill into several lots for now homes. For sixteen years, the view out of my kitchen window has been a view of that hill. The hill was a fundamental part of my childhood life; it was the hub of social activity for the children of my street. We spent hours there building forts, sledding, and playing tag. The view out of my kitchen window now is very different; it is one of tractors and dump trucks tearing up the hill. When the hill goes, the neighborhood will not be the same. It is a piece of my childhood. It is a visual reminder of being a kid. Without the hill, my street will be just another pea in the pod.
There was a time when my street was my world, and I thought my world would never change. But something happened. People grow up, and people grow old. Places changes, and with the change comes the heartache of knowing I can never go back to the times I loved. In a year or so, I will be gone just like many of my neighbors. I will always look back to my years as a child, but the place I remember will not be the silent street whose peace is interrupted by the sounds of construction. It will be the happy, noisy, somewhat strange, but wonderful street I knew as a child.The writer finds it hard to accept the fact that _____________.
| A．many of his good neighbors are growing old |
| B．the lady next door who used to yell at him and his brother is now a widow |
| C．the life of his neighbors has become very boring |
| D．the man in his black suit even wanted to end his own life |
The biggest change on the writer's street is _____________.
| A．removing the hill to make way for residential development |
| B．the building of new homes behind his kitchen window |
| C．the fact that there are much fewer people around than in the past |
| D．the change in his childhood friends' attitude towards their neighborhood |
What does the writer mean by saying “my street will be another pea in the pod”?
| A．his street will be very noisy and dirty |
| B．his street will soon be crowded with people |
| C．his street will have some new attractions |
| D．his street will be no different from any other street |
Which could be a good title for the passage?
| A．The Past of My Street will Live Forever |
| B．Unforgettable People and Things of My Street |
| C．Memory Street Isn’t What It Used to Be |
| D．The Big Changes of My Street |
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