Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she her visit. She told the front-desk clerk that she had had a(an) vacation, but was heart-broken about several rolls of Kodak color film that she had not yet . At that moment she was particularly over the loss of the pictures she had shot at our Polynesian Luau, this was a memory she especially treasured.
Now, please understand that we have no written service rules lost photos in the park. , the clerk at the front desk Disney’s idea of caring for our . She asked the woman to leave her a couple rolls of film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a at her home. In it were photos of all the actors of our show, signed by each performer. There were also of the public procession(游行队伍) and fireworks in the park, taken by the front desk clerk in her own after work. I happened to know this because this guest wrote us a letter. She said that in her life had she received such good service from any business.
Excellent does not come from policy(政策性的) handbooks. It comes from people who —and from a culture that encourages and models that attitude.
A．working B．checking C．trying D．staying
A．expected B．realized C．paid D．enjoyed
A．disappointing B．wonderful C．uncomfortable D．important
A．taking B．ｄｒｏｐping C．losing D．breaking
A．developed B．taken C．washed D．loaded
A．silly B．nervous C．calm D．sad
A．when B．where C．as D．which
A．covering B．finding C．making D．keeping
A．Excitedly B．Fortunately C．Therefore D．Quietly
A．understood B．reminded C．trusted D．discovered
A．workers B．guests C．managers D．clerks
A．printed B．shot C．unused D．recorded
A．film B．card C．camera D．packet
A．frequently B．personally C．alone D．actually
A．rules B．pictures C．handbooks D．performances
A．case B．work C．time D．position
A．story B．place C．photo D．show
A．only B．almost C．never D．nearly
A．advice B．experience C．quality D．service
A．care B．serve C．like D．know
James sat outside the office waiting for the interview. He felt so that he didn’t know what to do with .The person who had gone in him had been there for nearly an hour. And she looked so confident when she went in. James. He felt that she had already got the . The problem was that he wanted this job 47 .It meant to him. He had it such a lot before the day of the interview. He had imagined himself brilliantly at the interview and the job immediately. But now here he was feeling .He couldn’t all those things he had to say. At that moment, he almost decided to get up and .But no—he had to do this. He had spent so much time considering it that he couldn’t like that. His hands were hot and sticky and his mouth felt dry. At last the door of the office opened. The woman who had gone in an hour earlier came out looking very with herself. She smiled sympathetically at James. At that moment James her. The managing director then appeared at the office door. “Would you like to come in now, Mr Davis? I’m sorry to have kept you waiting.” James suddenly that he had gone home after all. He got up, legs and forehead sweating and wondered whether he looked as terrified as he felt.
A．healthy B．nervous C．careless D．confident
A．the managing director B．the woman C．himself D．the situation
A．by B．with C．before D．after
A．Not like B．So did C．Do as D．Do like
A．doubtful B．sure C．angry D．astonishing
A．reward B．first C．prize D．job
A．hopelessly B．naturally C．easily D．so much
A．everything B．happiness C．difficulty D．nothing
A．dreamed of B．learned of C．thought about D．talked about
A．explaining B．performing C．answering D．performed
A．offered B．asked for C．being offered D．being asked for
A．crazy B．excited C．probable D．terrible
A．depend on B．afford C．believe in D．remember
A．kept B．been taught C．planned D．been supplied
A．leave B．go in C．prepare D．practise
A．take back B．put off C．give up D．put down
A．ugly B．pleased C．sad D．pretty
A．noticed B．loved C．missed D．hated
A．thought B．hoped C．wished D．regretted
A．shaking B．bending C．walking D．stopping
Though giant pandas may appear perfectly happy chewing bamboos, scientists recently discovered that they would rather have something sweeter. Scientists chose because the animals are herbivores (食草动物), which would mean that they would love sweets. However, the plant they choose, the bamboos, has a very sugar content and is therefore not considered sweet. Could this mean that pandas have their hobby for sweet things?
The pandas were given six kinds of sweet liquids that are found in fruits and vegetables. They were also given at the same time. In each of the taste tests, the animals the natural sweeter liquids and ignored the water . They ate up all the sweet liquids and the water was left untouched.
What was even more interesting is that when the scientists the water with five different man-made sweeteners, ones that humans find delicious, the pandas were not as . In these tests, they picked the water instead. The scientists believe that it could be either because pandas found them to be too or not sweet enough and that the mixture could not the pandas.
The scientists were not too by the results, since pandas in zoos have always shown a preference for treats like apples, sweet potatoes and even mooncakes. Scientists believe that the pandas may have once sweeter foods that were available in the lowland areas that they used to live in. But when human settlement in the lowland areas them to the bamboo forests in the mountains, they had no but to settle for the almost sugarless plants.
A．horses B．bears C．monkeys D．pandas
A．high B．simple C．low D．different
A．lost B．followed C．started D．kept
A．specially B．hardly C．naturally D．rarely
A．fruits B．water C．bamboos D．oxygen
A．picked B．hid C．rejected D．shared
A．largely B．gradually C．occasionally D．completely
A．mixed B．covered C．exchanged D．replaced
A．funny B．picky C．perfect D．interested
A．salty B．sweet C．sour D．hot
A．harm B．save C．attract D．change
A．Delighted B．surprised C．disappointed D．concerned
A．Enjoyed B．disliked C．controlled D．ignored
A．Encouraged B．forced C．introduced D．guided
A．desire B．chance C．wonder D．choice
Inspiration
“Mama, when I grow up, I’m going to be one of those!” I said this after seeing the Capital Dancing Company perform when I was three. It was the first time that my ___ took on a vivid form and acted as something important to start my training. As I grew older and was ____ to more, my interests in the world of dance ____ varied but that little girl’s dream of someday becoming a ___ in the company never left me. In the summer of 2005 when I was 18, I received the phone call which made that dream a ____; I became a member of the company ____ back to 1925.
As I look back on that day now, it surely ____ any sense of reality. I believe I stayed in a state of pleasant disbelief ____ I was halfway through rehearsals (排练) on my first day. I never actually ___ to get the job. After being offered the position, I was completely ___. I remember shaking with excitement.
Though I was absolutely thrilled with the change, it did not come without its fair share of _ _. Through the strict rehearsal period of dancing six days a week, I found it vital to _ up the material fast with every last bit of concentration. It is that extreme ____ to detail and stress on practice that set us ____. To then follow those high-energy rehearsals __ a busy show schedule of up to five performances a day, I discovered a new ___ of the words “hard work.” What I thought were my physical ____ were pushed much further than I thought _ _. I learned to make each performance better than the last.
Today, when I look at the unbelievable company that I have the great ____ of being a part of, not only as a member, but as a dance captain, I see a ___ that has inspired not only generations of little girls but a splendid company that continues to develop and grow-and inspires people every day to follow their dreams.
A．hobby B．plan C．dream D．word
A．connected B．expanded C．exposed D．extended
A．rarely B．certainly C．probably D．consistently
A．director B．trainer C．leader D．dancer
A．symbol B．memory C．truth D．reality
A．bouncing B．dating C．turning D．tracking
A．lacks B．adds C．makes D．brings
A．while B．since C．until D．when
A．Cared B．Expected C．Asked D．Decided
A．motivated B．relaxed C．convinced D．astonished
A．challenges B．profits C．advantages D．adventures
A．put B．mix C．build D．pick
A．Attention B．association C．attraction D．adaptation
A．apart B．aside C．off D．back
A．over B．by C．with D．beyond
A．function B．meaning C．expression D．usage
A．boundaries B．problems C．barriers D．efforts
A．necessary B．perfect C．proper D．possible
A．talent B．honor C．potential D．responsibility
A．victory B．trend C．tradition D．desire
My daughter has been crazy about raising a pet for a long time. Last spring I bought two newly-hatched(孵化) chickens for her. She got and took good care of them. , a few days later, both chickens died. She burst into tears because of .I helped her the two birds under a tree behind our house. I thought it would be the of her ideas.
, I was wrong . Children are children . The failure hasn’t my daughter in any way. She still tried to keep a small animal or even a snail.
One day last winter, I noticed under the eaves(屋檐) of the house a family of sparrows(麻雀). My daughter and I could the sparrows as our “pets”, but we didn’t.
So I told her to the grains on the windowsill（窗台）. A few minutes later, the sparrows came to land on the windowsill and pecked(啄) at the rice. Suddenly my daughter asked me, Mum, can we catch and the sparrows, and let them live with us in the room？ How it is for them to live outside？
“Oh, my dear. I do not think it’s a good idea. You know,” I explained to her, “the sparrow is a bird who loves .No one can keep them in a cage. If they are caught, they will quickly. They are to living outside. Moreover, they have warm nest under the eaves.
From then on, we have set up a kind of with the sparrow family. We feed them frequently and them as pet birds. However, we do not need to them. We seeing these little birds flying and jumping among branches, leaves and flowers in the spring morning.
A．exciting B．excited C．disappointed D．encouraged
A．Naturally B．Suddenly C．Unfortunately D．Finally
A．leaving B．their death C．the chickens D．them
A．Bury B．put C．dig D．set
A．end B．beginning C．wish D．reality
A．Thus B．Then C．However D．Therefore
A．at all B．in all C．after all D．for all
A．encourage B．upset C．help D．impress
A．look B．act C．feed D．catch
A．throw B．pour C．pile D．scatter
A．one after another B．one another C．every other D．each other
A．stay B．love C．cage D．watch
A．free B．happy C．cold D．warm
A．freedom B．spring C．flying D．trees
A．please B．starve C．suffer D．die
A．safe B．used C．proud D．happy
A．neighbor B．understanding C．friendship D．relationship
A．think B．treat C．dream D．appreciate
A．hurt B．possess C．belong to D．hatch
A．enjoy B．would like C．want D．consider
In the middle of the night, Peter's wife suddenly fell ill. She couldn't help crying, “Oh, my stomach! Get the !” Peter, awaking from a deep sleep, thought his wife was only having a dream. “Stop that noise,” he said to her. He turned over and tried to go to again, but his wife still cried out, “Oh, help!help! I'm sure I'mdying.”
Peter got out of bed and started but he could not find him any clothes.
“Where is my shirt?” he asked. His wife was ill to tell him, and she could only cry, “Oh, my stomach!”
As soon as he had put his clothes he said, “Now, my dear, are you quite certain that you need the doctor? Surely you can wait until morning, can’t you?”
“No, I can't. Go, go, go,” his wife shouted,
“ you will find me dead the morning.”
So Peter went out into the dark street. He had only gone a few meters he heard his wife calling him again.
“I’m again now, and I shall not want the doctor,” she said, softly.
Hearing this, he started running as as he could towards the doctor’s. When he arrived there, he knocked at the door loudly enough to wakeeveryone around.
The doctor put his sleepy head out of the bedroom window and said, “ Er? Who’s there?”
“Oh, Doctor.” Peter called up to him, “I’ve very news for you. My wife ill with a terrible stomachache. I was on my way to bring you to her, but she called me back to say the trouble had suddenly left her. So you need not come. Go back to now, and sleep well!”
A．driver B．nurse C．doctor D．child
A．terrible B．interesting C．surprising D．wonderful
A．bed B．sleep C．dream D．hospital
A．dressing B．wearing C．raising D．working
A．very B．so C．too D．quite
A．good B．bad C．wrong D．poor
A．down B．off C．on D．up
A．and B．but C．so D．or
A．after B．in C．before D．until
A．after B．when C．before D．while
A．good B．wrong C．all right D．right
A．fast B．slowly C．hurriedly D．happily
A．good B．bad C．necessary D．ill
A．fell B．stayed C．grew D．failed
A．your home B．your bedroom C．your dream D．bed
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