Dear Mr. Plant,
I am an enthusiastic camper and longtime X-Ports customer, but after being offended（冒犯）for the third time at your Sierra Vista location, I am writing to complain about your impolite employees.
Several months ago ,I bought a tent that leaked（漏）the first time I used it and wanted it replaced . When I took it back, your employees accused me of tearing it myself. I left not only withm1, torn tent, but no refund(退款) and no satisfaction.
A couple of weeks ago , I bought a sleeping bag that was supposed to sleep two people comfort-ably. It didn't. Your employees refused to give me my money back even though I had the receipt. I was asked to leave the store, again with no satisfaction.
To my misfortune, my latest purchase(购买), of a piece of camping equipment at your store proyed to be another disappointment. The propane (丙烷) camp stove I bought didn't work properly. When I returned to exchange it, the rude clerk refused to help me because I did not have my sales receipt. It was an even exchange! He said that I was a problem and even asked if I had seen what products I-could purchase at one of your competitor's stores at comparable prices. Was he accusing me of something? Why would I have brought a receipt for an even exchange? Why would I know the price at other stores?
Furthermore, the clerk called security and forced me to leave your store-without my camp stove! How can I go camping now? The tent leaks, the sleeping bag is just wrong, and I don't have a stove to keep warm ! Who is going to refund my money for my stove? Who is going to help me get over the abuse I suffered in your store?
You, as the area manager must clear these matters up for me immediately! I am sending copies of this letter to your main office and the Sierra Vista Store.
Sincerely ,
Ima KumpaneeWhat was Ima' s proposed solution for the problem with the tent?
| A．To have it replaced. |
| B．To have it repaired. |
| C．To get a refund for it. |
| D．To get their apology. |
The clerk didn' t want to exchange the stove for Ima because_____.
| A．the clerk was offended |
| B．Ima destroyed it herself |
| C． Ima didn' t have the receipt |
| D．the clerk had given Ima the refund |
What was Ima' s attitude towards the purchase?
| A．Doubtful. | B．Surprised. |
| C．Dissatisfied. | D．Uninterested |
The letter is organized in order of ______.
| A．complexity | B．importance |
| C．space | D．time |
The letter was written to______.
| A．apply for a job in the store |
| B．complain about poor service |
| C．introduce some camping equipment |
| D．provide someone with information |
A man enters a store to buy milk. He walks out of the store with milk. That is all— milk. At the same time, a woman enters the same grocery store also to buy milk. She buys it. But, she also buys chicken and lemons to make dinner that night. Then she remembers to buy food for her son to eat at school. She also gets a bottle of wine for drinks with friends and a birthday card for her husband's niece. Then she gets coffee for breakfast, ice cream for dessert and remembers stamps to mail the bills. And don't forget soap for the bathroom.
And that is the difference between the female and male brains simply explained in a grocery store. Generally speaking，men do one thing at a time. Women do many. Doing many things at one time is often called “multi-tasking”, a very popular word these days.
Now scientific research supports this theory about male and female brains. A recent study has confirmed what we have known all along—men and women think differently.
Scientist at the university of Pennsylvania studied brain images of 949 people aged from 8 to 22 years old. They found that male brains have more connections on one side of the brain, or hemisphere. In female brain, they found more activity and connections between the right and left sides of the brain. The left side of the brain is known as the side of “reason” The right hemisphere is known as the “creative” side.
Regina Verma is a professor at the University of Pennsylvania. She co-wrote the report. She says when women are asked to do something difficult they might use different parts of the brain. Men, she adds, generally use just one side of the brain.
As a result, men generally deal directly with a problem. There is a strong connection between the “understanding” and the “action” parts of their brains. Women, however, might include other parts of the brain, like the part connected with reason and the part connected with sensitivity when solving a problem. Women take a less direct path to find a solution.
Dr. Venma warns that the study should not lead anyone to expect some behaviors from women and others from men.By describing the scene of shopping, the writer wants to ____ .
| A．reveal men and women's preference of living expense |
| B．criticize women's wasted living expense |
| C．think highly of women's considerate behavior |
| D．illustrate men and women's different brains |
When asked to deal with a problem, _____ .
| A．men tend to take action straight |
| B．women tend to take action straight |
| C．women tend to use a single part of the brain |
| D．men tend to use connected parts of the brain |
Dr. Verma's warning indicates that _____ .
| A．women and men can hardly learn from each other |
| B．women and men can hardly cooperate well |
| C．women and men can hardly complete multitasks |
| D．women and men can hardly perform the same behavior |
What would be the best title for the passage?
| A．“reason” brain or “creative” brain |
| B．Multi-tasking or single-tasking |
| C．Costly shopping or economical shopping |
| D．Reason or sensitivity |
Older people with hearing loss may suffer faster rates of mental decline. People who have hearing trouble suffered meaningful impairments in memory, attention and learning about three years earlier than people with normal hearing, a study published online January 21 in JAMA Internal Medicine reveals.
The finding supports the idea that hearing loss can have serious consequences for the brain，says Patricia Tun of Brandeis University in Waltham，Mass., who studies aging. “I'm hoping it will be a real wake-up call in terms of realizing the importance of hearing. ”
Compared with other senses, hearing is often overlooked, Tun says. “We are made to interact with language and to listen to each other, and it can have damaging effects if we don't.”
Frank Lin of Johns Hopkins School of Medicine and colleagues tested the hearing of 1,984 older adults. Most of the participants, who averaged 77 years old, showed some hearing loss — 1,162 volunteers had trouble hearing noises of less than 25 decibels, comparable to a whisper or rustling leaves. The volunteers; deficits reflect the hearing loss in the general population: Over half of people older than 70 have trouble hearing.
Over the next six years, these participants underwent mental evaluations that measured factors such as short-term memory, attention and the ability to quickly match numbers to symbols. Everybody got worse at the tasks as time wore on, but people with hearing loss had an especially sharp decline, the team found. On average, a substantial drop in performance would come about three years earlier to people with hearing loss.
Lin cautions that the study has found an association between hearing loss and mental abilities; the researchers can't conclude that hearing loss directly causes the decline. Yet more and more studies are turning up ways that diminished hearing could damage the brain.
A person who can't hear well might avoid social situations, and isolation(孤立)is known to be bad for the brain. “You gradually become more socially withdrawn, ” Lin says. “Social isolation is a major, major factor for dementia(痴呆)and cognitive decline. ”
Other studies suggest that when people struggle to interpret and decode(译解）words, their brains divert energy away from other tasks, such as memory. Audiologist and psychologist Kathy Pichora — Fuller says that this brain drain happens to everyone, even people without hearing loss. Studies have shown that people are worse at remembering things when they're in a noisy room, for instance. People with hearing loss may be constantly diverting a large swath(—大片)of their brainpower，leaving less for other mental tasks, says Pichora— Fuller, of the University of Toronto Mississauga. Mass does the research to _____ .
| A．present the mental decline |
| B．attach importance to hearing |
| C．compare hearing with other senses |
| D．exaggerate the damaging effects |
What is paragraph 4 mainly about?
| A．The outcome of the test. |
| B．The design of the test |
| C．The participants of the test. |
| D．The purpose of the test. |
Dementia and cognitive decline mainly result from ____ .
| A．social isolation | B．hearing loss |
| C．memory loss | D．speech impairment |
The underlined word “divert” probably means _____ .
| A．block | B．accumulate | C．shift | D．change |
The end of the World Cup does not mean the end of international competition, in Brazil this year. A major football event will happen in the South American country later this month, but with teams of robots playing the game, which is known as soccer in the United States. The robot teams are guided by teams of humans from around the world. The event is known as RoboCup.
Technology students at the University of Pennsylvania are trying for their fourth victory at the competition, which is held this year in the coastal city Joao Pessoa. The students have won the last three RoboCup competitions.
Watching robots play football is similar to watching children play the game. The kicks are not good, there's a lot of falling down, and people are there to guide and support the team members. Jian Qiao Li is one of the leaders of the University of Pennsylvania team.
He says one goal he has for the robot team is to make sure the machines can find the goal and the ball. He also wants the robots to be able to know where they are on the playing field. And he wants the team to be able to better control the walking and kicking abilities of the robots.
Qin He is another leader of the robot team. She says the abilities of the robots increase every year. Ms. He says the US team is meeting its goals. The robots know the differences between the colors green and red, and they can decide where to go and where the ball is on the playing field. She says if there are three robot players on the field at the same time, they will communicate with each other to decide the different responsibilities for each robot.
U. S. Team member Christopher Akatusuka hopes for another victory in Brazil. The team has won the RoboCup the past three years in the Netherlands, Mexico and Turkey.
“They have every good team player right now. As long as their detection is good, I think they'll be very competitive; we just hope to compete against the real good German teams eventually, because the Germans always do very well, ” says Akatsuka.
Mr Akatsuka says RoboCup is an exciting technology competition.
“Each team develops their own software; basically it's a competition of who has the best software, who has the best decision—making at a given point... it’s really exciting, ” says Akatsuka.
The event begins July 19th and ends July 25th. Some RoboCup participants hope to develop a team of robots that can play against humans by 2050.According to the first paragraph, Robocup _____.
| A．is held every four years |
| B．is played by robots |
| C．is a symbol of World Cup's ending |
| D．is a celebration of World Cup |
The robots' performance of playing the game is _______ .
| A．marvelous | B．awkward |
| C．flexible | D．awesome |
The same goal for the robots that Jian Qiao Li and Qin He mention is _______ .
| A．to locate the ball | B．to communicate with each other |
| C．to play at will | D．to distinguish colors |
Akatsuka's final hope for his robot team is ______ .
| A．to invent the best software |
| B．to win the championship in Brazil |
| C．to make the best decision |
| D．to compete with humans |
阅读理解（共20小题；每小题2分，满分40分）
The “babies” tend to be on or near me, or crying, or both. I spend a fair amount of time trying to get William to sleep, to get Elliott to get involved in something that will actually keep him happy for a little while, or to get William to play on the floor for 10 minutes straight so that I can get something done. But, a lot of days, it seems like I'm not succeeding in any of those efforts.
So, yesterday, a friend of mine posted a picture on Facebook. This particular friend has a baby who is about a month younger than William. The picture was of the baby, who had made his way across the floor to the toys housed along the side of the room. I just kept looking at that picture and thinking that if only William had some different toys to play with, perhaps he would stay occupied a bit longer at a stretch. But William seems so bored with all of his toys! And I am so ready for him to be ready to play. In order to find a way to make him playing longer, I kept looking at that picture. Suddenly, I realized my sons need to play closer to me.
So I cleared off the cubby(围起来的)shelves in the playroom, and my husband and I moved it to the living room. We found all of the toys that would be safe for William and put them in the cubbies. Then, we pulled the play kitchen in.
William was so interested in what I was doing that he sat there and played and chewed on his toys while we moved furniture. When we were done, I moved him over closer to the cubbies and he got so excited that he didn't disturb for an hour, while I made dinner and cleaned up! Even Elliott played happily for a few hours. It was a dream come true! And I got to know that my lack of happy children was because of my desire for a toy—free living room.The babies were unhappy and trapped the author because they_______.
| A．fought with each other |
| B．were told not to play on the floor |
| C．were blamed for destroying property |
| D．were given a living room without a toy |
The underlined sentence “And I am so ready for him to be ready to play. ” means that ______.
| A．the author is determined to keep her son playing longer |
| B．the author is willing to play with her son |
| C．the author is prepared to teach her son to play |
| D．the author is tired of her son's naughty behavior |
Why did the author move furniture and toys into the living room?
| A．Because she wanted to sort out her house. |
| B．Because she wanted to throw the unnecessary items. |
| C．Because she wanted to have her sons closer to her. |
| D．Because she wanted to teach her sons to cook. |
What was the author's dream?
| A．She could keep the living room tidy. |
| B．Her sons could learn to stand by themselves. |
| C．Her sons could be interested in what she was doing. |
| D．She could do what she desired without interruption. |
When Danny Wallace, 26, got bored, he put an ad on the worldwide web reading simply: “Join Me. Send a passport photo.” A year and a half later his east London flat is the headquarters for a global internet-based “club” whose members carry out good deeds for strangers every Friday.
It’s not common for people in London to talk to strangers. If you see someone struggling with something, part of the brain goes “I want to help”. But the trained part of the brain says: “They will think you are mad or going to mug them”, so you walk away.
Join Me now has about 3,000 members around the world who do an act of kindness every Friday. For example, I’m usually out on a Friday so I go for one of the standard acts — the unexpected cup of coffee. You might be sitting in a cafe and see an old man in the corner drinking coffee or tea, and you walk up with another cup of whatever they are drinking , and say: “ I’ve bought you a coffee” and walk away. It’s a pleasure to see the look of surprise on their faces. There can be some suspicion, but I think that was mostly in the early days when I didn’t know how to do it properly. I would walk up quite nervously like I was doing something wrong and I didn’t know when to leave. In the end, I learned through trial and error. Sometimes it worked, other times it didn’t. I discovered that you have to walk up with confidence and humour and not “get in their faces”. You say: “This is for you”, then you go. It’s hit-and-run kindness. And there is no point in doing it half-heartedly. You’ve got to do it because you really mean it.
Join Me is without geographical boundaries, but there are quite a few members in London, and such stories about things happen on the underground or on the buses. One lady got on the bus and put a £10 note down and said: “That’s for me and the next nine people”. So at every stop, anyone who got on was told it was paid for. A lot of people were doing this sort of thing anyway. For them it’s an excuse or reason to do something nice for a complete stranger, and it gives them the confidence to walk up and start chatting.
When Londoners see someone in trouble, they _______.
| A．often give a hand |
| B．pretend not to have seen it |
| C．stop and ask questions |
| D．telephone the police |
According to the passage, members of Join Me often _______.
| A．put an advertisement on the worldwide web |
| B．go out and make friends with strangers |
| C．do an act of kindness every Friday |
| D．buy coffees for the strangers |
The underlined expression in the third paragraph possibly means _______ .
| A．finding something very difficult |
| B．doing something without much effort |
| C．making a few mistakes |
| D．experimenting to get the right result |
Which would be the best title for the passage?
| A．Hit-and-run Kindness | B．History of Join Me |
| C．Danny Wallace and Join Me | D．Why not Join Me |
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