I was working a double shift at the Southwest Airlines ticket counter. It was about 9:00 PM on Christmas Eve, and I was feeling really miserable inside. When it was time for me to call the next person to the counter,, I looked out to see the sweetest-looking old man standing with a walking stick.He walked very slowly over to the counter and in the faintest voice told me that he had to go to New Orleans. I tried to explain to him that there were no more flights that night and that he would have to go in the morning. He looked so confused and very worded. I tried to find out more information by asking if he had a reservation or if he remembered when he was supposed to travel, but he seemed to become more confused with each question. He just kept saying, "She said I have to go to New Orleans."
After much time, I was able to at least find out that this old man had been dropped off at the road on Christmas Eve by his sister-in-law and told to go to New Orleans, where he had family. She had given him some cash and told him just to go inside and buy a ticket. When I asked if he could come back tomorrow, he said that she was gone and that he had no place to stay. He then said he would wait at the airport until tomorrow. Naturally, I felt a little ashamed. Here I was feeling very sorry for myself about being alone on Christmas, when this angel named Clarence MacDonald was sent to me to remind me of what being alone really meant. It broke my heart.
Immediately, our Customer Service agent helped to book him a seat for the earliest flight the next morning. When I stepped around the counter to ask him if he was all right, I saw that his leg was wrapped in a bandage. He had been standing on it that whole time, holding a plastic bag full of clothes.I called for a wheelchair. He said that he had just had bypass surgery(分流手术)and an artery was taken from his leg. I never really had a situation like this, and I wasn't sure what I could do. I went back to ask my supervisors(主管)if we could find a place for him to stay. They both said yes, and they obtained a hotel voucher(收据) for Mr. MacDonald for one night and a meal ticket for dinner and breakfast.
The moment he left, he said, "Thank you," bending his head and starting to cry. I cried too.When I went back to thank my supervisor, she just smiled and said, "I love stories like that. He is your Christmas Man."
The writer's first impression of the old man was that he was .
A.gentle-looking and weak |
B.tired out and worded |
C.confused and very sick |
D.sad and anxious |
On hearing the old man say that he would wait at the airport the whole night, the writer felt a bit ashamed because .
A.she felt sorry that she couldn't do the old man a favor |
B.she realized that someone was even more miserable than she felt |
C.it took her a long time to find out how helpless the old man was |
D.the old man was like an angel in the writer's eyes |
The writer called for a wheelchair for the old man because .
A.the old man had broken his leg when he was dropped off at the road |
B.the old man could spend the whole night on it at the airport |
C.the old man was carrying a whole lot of clothes |
D.the old man had had surgery just before and was very weak by then |
By calling the old man the writer's Christmas Man, the writer's supervisor implied that .
A.the old man had told the writer a love story on Christmas |
B.the old man had caused a lot of trouble for the writer on Christmas |
C.the old man was the best gift the writer could have received on Christmas |
D.the old man was the only customer the writer had served on Christmas |