“Sorry” is a word that people in Britain often say in their daily life.
One day while I am w   on the street, a young man runs by hurriedly, brushing（轻擦）against my handbag. He continues his way, but turns b    and says “sorry” to me. Even in a rush, he does not f     to say “sorry”. One day, after I b   some bananas, the shopkeeper passes me the change, but I am not ready for it and a coin drop onto the ground. “Sorry, Madam,” he says while bending to pick it up. I am surprised（惊讶的） why he says “sorry” to me. Another t  , I step on a man’s f    at the entrance to a cinema. At the s  time, we both say “sorry”.
Slowly, I get to know that when something unpleasant happens in daily life, the British don’t complain（抱怨）much about who is w   . If someone is in t  __, a “sorry” is always necessary . Perhaps that is w      I seldom see people quarrel on the buses or streets in Britain.