I have had just about enough of being treated like a second–class citizen, simply because I happen to be that put–upon member of society ---- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I'm convinced that things are being run only to suit the firm, the system, or the union. There seems to be a harmful new motto for so–called “service” organizations ---- Staff Before Service.
How often, for example, have you queued for what seems like hours at the post office or the supermarket because there weren’t enough staff on duty to man all the service grilles (栅门) of checkout counters? Surely in these days of high unemployment it must be possible to employ cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that enshrouding all their cash registers at any one time would increase overheads(operating cost). And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low.”
It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is curtailed. As for us guests, we just have to put up with it. There’s also the nonsense of so many so friendly hotel night porters(行李员) having been dismissed in the interests of “efficiency” and replaced by coin guzzling machines. Not to mention the coldness of the tea–making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don't, especially when I am paying for “service”.The writer feels that nowadays a customer is ____.
| A．one who is well served |
| B．unworthy of proper consideration |
| C．classified by society as lower-ranking |
| D．the victim of modern service |
In the writer’s opinion, the quality of service is changing because ____.
| A．the customer’s demands have changed |
| B．the organizations receive more consideration than the customers |
| C．the customers’ needs have increased |
| D．the staff are less considerate than their employers |
According to the writer, long queues at counters are caused by ____.
| A．difficulties in employing staff |
| B．improper staffing arrangements |
| C．staff being made lazy |
| D．lack of co–operation between the staff |
The disappearance of old–style hotel porters can be attributed to the fact that ____.
| A．few people are willing to do this type of work |
| B．machines are more reliable than human beings |
| C．the personal touch is less appreciated nowadays |
| D．automation has provided cheaper choices |
There is nothing in the US quite like Black Friday. Before midnight on Thursday, in malls across the US, people start queuing up outside the locked entrances of stores, making longer and longer lines, holding coupons (优惠券), sipping coffee and hot chocolate, rubbing their hands and stamping (跺脚) their feet for warmth, excitedly chatting, and waiting for the clerks to open the door when the time arrives.
Black Friday, the day after Thanksgiving, which fell on Nov 28，2014, “has become in recent decades a special American holiday”, said the International Business Times. Indeed, up to 147 million Black Friday shoppers were expected to put up with the dark of night and the elbows(手肘)of other shoppers so that they could bring home some bargains, according to the US National Retail Federation.
But why does the shopping festival have such a name?
The name was first used in Philadelphia in the 1970s. The streets and sidewalks of the city became so packed with traffic and crowds on the day after Thanksgiving Day that the local police did not look forward to it. Because of this, they called the day “Black Friday”, said The Huffington Post. However, others believe that Black Friday takes its name from the fact that because of the increase in sales on the day, shops are able for the first time in the year to move out of the “red” – that is, debt – and into the “black”, or profit. Businesses, of course, try to take advantage of this day. A decade ago, retailers (零售商) opened at 5 or 6 am. Now, many of the big stores open at midnight.
People really seem to like the whole experience of queuing up before midnight, “for it isn’t just about the bargains”, noted CNN. “For many shoppers, it’s just fun to be part of a large crowd. Those who go to the malls at midnight are driven by the same thing that makes a million people get together in Times Square each New Year’s Eve.”Which of the following statements about Black Friday is TRUE?
| A．It is a special day in the US on which government hands out coupons to customers. |
| B．It is a shopping festival in the US that falls on the second Friday after Thanksgiving. |
| C．It has been a traditional American holiday since the founding of the nation. |
| D．It is an opportunity for Americans to get things they want at a much lower price. |
According to The Huffington Post, the name of “Black Friday” may be first used ______.
| A．at the beginning of the 20th century in the US |
| B．by American people who expected to bring home bargains after Thanksgiving Day |
| C．by the police to show their displeasure toward heavy traffic caused by shopping crowds |
| D．to describe the bad weather on the day |
According to the article, people who queue up for Black Friday ______.
| A．usually help each other to find good bargains |
| B．have great fun as part of the waiting crowd |
| C．have a lot of complaints about the service of the retail clerks |
| D．have to wait until 5 to 6 am to start shopping |
What is the article mainly about?
| A．The shopping habits of Americans. |
| B．An introduction to the origin and influences of Black Friday. |
| C．Tips on how to get good bargains on Black Friday. |
| D．People’s mixed feelings toward Black Friday. |
Stanley Yelnats was given a choice. The judge said，“You may go to prison，or you may go to Camp Green Lake.”Stanley was from a poor family. He had never been to camp before. So， Stanley Yelnats seems set to serve an easy sentence，which is only fair because he is as innocent as you or me. But Stanley is not going where he thinks he is.
Camp Green Lake is like no other camp anywhere. It is a place that has no lake and nothing green. Nor is it a camp，at least not the kind of camp kids look forward to in the summertime. It is only a desert wasteland，dotted with countless holes dug by the boys who live at the camp.
At Camp Green Lake，the warden(看守)makes the boys“ build character” by spending all day, every day, digging holes：five feet wide and five feet deep. It doesn’t take long for Stanley to realize there’s more than character improvement going on at Camp Green Lake. The boys are digging holes because the warden is searching for something，and before long Stanley begins his own search—for the truth. Fate is to find a solution to it all—the family curse，the mystery of the holes. The great wheel of justice has ground slowly for generations，but now it is about to reveal its verdict(裁决).Stanley Yelnats went to Camp Green Lake to_________.
| A．enjoy the summertime | B．show his innocence |
| C．Serve his sentence | D．make a choice |
We can learn from the passage that Stanley_________.
| A．stole the shoes for his relative | B．got the shoes by accident |
| C．donated the shoes to an auction | D．blamed the judge for the sentence |
In fact，the warden made the boys dig holes to__________.
| A．kill the time |
| B．build character |
| C．break the family curse |
| D．look for something |
In which section of a newspaper does this passage probably appear?
| A．Law. | B．Geography. | C．News. | D．Literature. |
Nowadays, girls are so mean to each other. Many girls are becoming the victims of the harmful behaviors of the female bully.
Emma Tracey was a popular 17-year-old and a well-liked athlete who had already won a soccer scholarship to college. But none of that stopped Emma from becoming the target of online girl on girl bullying (欺凌). Emma began to receive hundreds of online unpleasant comments via the latest social networking site called www.formspring.com.
In March 2011, Emma committed suicide and although all agreed that the online bother was not the single factor that led to Emma’ death, everyone did agree that it was a contributory factor.
Unfortunately, Emma’ story is not unique. A 2010 study conducted by the Cyberbullying Research Center states: “Cyberbullying victims were almost twice as likely to have attempted suicide compared to youth who had not experienced cyberbullying. Girls are 57% more likely to be victims of aggressive cyberbullying and 92% more likely to be the criminals.”
Suicide is obviously the extreme and no one can minimize the tragedy of it. However, there are other damages that occur as a result of aggressive bullying. It can damage self-confidence and lead to feelings of worthlessness, and also increase social isolation and make victims become withdrawn, depressed, anxious, and unsafe. So what causes girls to be so unkind towards each other?
A term known as relational aggression may best describe the cause of girl on girl bullying. It starts with a clique (派系) usually led by a girl with a high level of social status and popularity. In order not to lose her position, she will control girls within the clique and take action if she feels threatened. At the leader’s directive the girls within the clique will spread rumors and lies and annoy other girls continuously.
The bullying starts at school but will quickly go to cyberbullying due to anonymity (匿名) and lack of punishment. Girls will easily do so in the anonymity of the Internet. Finally the cause will be summarized as the unsafety and jealousy of one girl and the twisted loyalty of members within her clique. Underneath the confident exterior (外表) of a female bully lie desperate unsafety.The example of Emma Tracey is given to show .
| A．popular youth are not easy to become the target of bullying |
| B．today’s youth don’t like to study any more |
| C．suicide is a serious problem among youth |
| D．cyberbullying is quite common among teenagers |
The bullying will quickly go to cyberbullying mainly because .
| A．it’s free to post comments online |
| B．the bullies don’t have to give their names online |
| C．it will not attract much attention |
| D．it will not affect their real life |
Which of the following is NOT the cause of bullying?
| A．Lack of safety. |
| B．The twisted loyalty of members within a clique. |
| C．Jealousy of others. |
| D．Trying to be friendly. |
We can infer from the last paragraph that a female bully_______ .
| A．has strong self-confidence |
| B．has strong leadership skills |
| C．is actually weak inside |
| D．is usually good at study |
The forces that make Japan one of the world's most earthquake-prone (有…倾向的) countries could become part of its long-term energy solution．
Water from deep below the ground at Japan's tens of thousands of hot springs could be used to produce electricity.
Although Japanese high-tech companies are leaders in geothermal (地热的) technology and export it, its use is limited in the nation.
"Japan should no doubt make use of its resources of geothermal energy," said Yoshiyasu Takefuji, a leading researcher of thermal-electric power production．
The disastrous earthquake and tsunami on March 11, 2011 caused a reaction against atomic power, which previously made up 30 percent of Japan's energy needs, and increased interest in alternative energies, which account for only 8 percent.
Artist Yoko Ono has called on Japan to explore its natural energy, following the example of Iceland which uses renewable energy for more than 80 percent of its needs.
For now, geothermal energy makes up less than 1 percent of the energy needs in Japan, which has for decades relied heavily on fossil fuels and atomic power.
The biggest problem to geothermal energy is the high initial cost of the exploration and constructing the factories. Another problem is that Japan's potentially best sites are already being developed for tourism or are located within national parks where construction is forbidden．
"We can't even dig 10 cm inside national parks.” said Shigeto Yamada of Fuji Electric, adding that regulations protecting nature would need to be relaxed for geothermal energy to grow. Researcher Hideaki Matsui said, “Producing electricity using hot springs is a decades-long project. We also have to think about what to do for now as energy supplies will decrease in the short term.”
The Earth Policy Institute in Washington, US, believed Japan could produce 80,000 megawatts（兆瓦）and meet more than half its electricity needs with geothermal technology.
Japanese giants such as Toshiba are already global leaders in geothermal technology, with a 70 percent market share. In 2010, Fuji Electric built the world's largest geothermal factory in New Zealand．What would be the best title for the text?
| A．Alternative energies in Japan |
| B．Japan thinks of geothermal energy |
| C．Japan takes the lead in geothermal technology |
| D．World's largest geothermal plant |
What percentage of Japan's energy needs is geothermal energy?
| A．About 8%． | B．Around 30%． |
| C．Below 1%． | D．Over 80%． |
According to Shigeto Yamada, the growth of geothermal power in Japan needs ____．
| A．high technology | B．financial support |
| C．local people's help | D．a change of rules |
Geothermal energy is considered as a long-term program by _____．
| A．Hideaki Matsui | B．Yoshiyasu Takefuji． |
| C．Shigeto Yamada | D．Yoko Ono |
It can be learned from the last two paragraphs that _____．
| A．the world's biggest geothermal plant was built by America |
| B．Japan will not export its geothermal technology |
| C．it is hard to find geothermal energy in Japan |
| D．the potential of Japan's geothermal energy is great |
There are many ways of defining success. It is accurate to say that each of us has our own ideas of success to the extent that each of us is responsible for setting our own goals and determining whether we have met these goals satisfactorily. Because each of us possesses unique differences in genetic ability and favorable environments in which to express these abilities, it is necessarily true that we must define success broadly.
For some people，simply being able to live their life with the least misery and sufferings is considered a success. Think of the peace of mind of the poor shepherd who tends his sheep, enjoys his simple life with his family in the beauty of nature, and who is respected because he does a good job of achieving the goals expected of him and accepted by his family and his society. On the other hand, it seems that even though some people appear to be rich in material possessions, many of them seem to be miserable and consider themselves unsuccessful when judged by their own standards of success. Because not all ventures can be successful, one should not set unrealistic goals for achieving success, but if one has self-confidence it would be unfortunate to set one's goals at too low a level of achievement.
A wise man once said to a young man who was experiencing frustration(挫折）with his own professional success, “You do not have to set your goal to reach the moon in order to have success in traveling. Sometimes one can be very successful merely by taking a walk in the park or riding the subway downtown,” The man added, "You have not really failed and spoiled your chances for success until you have been unsuccessful at something you really like，and to which you have given your best effort. ”According to the first paragraph, what is implied as basic in achieving success?
| A．Ability and goals. | B．Goals and determination. |
| C．Ability and environment. | D．Goals and environment. |
Some rich people consider themselves unsuccessful because______.
| A．their life is busy and miserable |
| B．they haven't reached their own standards |
| C．they set their goals at too low a level |
| D．they are not rich in material possessions |
From the last paragraph we can tell that______.
| A．success means achieving great goals |
| B．success comes from great goal setting |
| C．success means efforts and favorites pay off |
| D．success has nothing to do with the distance of your travel |
The purpose of the passage is______.
| A．to give us a clear definition of what success is |
| B．to talk about how to achieve success |
| C．to state what our life goal is |
| D．to discuss the importance of goals |
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