阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
注意：每个空格只填一个单词。
Traveling to all corners of the world gets easier and easier. We live in a global village, but this doesn’t mean that we all behave in the same way.
How should we behave when you meet someone for the first time? An American shakes your hand firmly while looking you straight in the eye. In many part of Asia, there is no physical contact (接触)at all. In Japan, you should bow, and the more respect you want to show, the deeper you should bow. In Thailand, people greet each other by pressing both hands together at the chest. In both countries, eye contact is avoided as a sign of respect.
Many countries have rules about what you should and shouldn’t wear. In Muslim countries, you shouldn’t reveal (显露)the body, especially women, who Should wear long blouses and skirts .In Korea, you should take off your shoes when entering a house. Remember to place then neatly together where you came in.
In Spain, lunch is often the biggest meal of the day, and can last two or three hours. For this reason many people eat a light breakfast and a late dinner. In Mexico, lunch is the time to relax, and many people prefer not to discuss business as they eat .In Britain, it’s not unusual to have a business meeting over breakfast.
In most countries, an exchange of business cards is necessary for all introductions. You should include your company name and your position. If you are going to a country where your language is not widely spoken, you can get the back side of your card printed in the local language. In China, you may present your card with the writing facing the person you are giving it to.
| Title :good |
||
| Aspect |
Country |
Custom |
| |
America Japan Thailand |
Shaking hands firmly Pressing both hands together at the chest |
| Dressing |
Korea |
Wearing long blouses and skirts Taking off your shoes at the |
| Eating |
Spain Mexico |
Having a light breakfast and a late dinner Relaxing while having Holding a business meeting over breakfast |
| Doing business |
Most countries China |
Exchanging business cards when Presenting a card to a person |
| Conclusion: When traveling |
阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为31～40的相应位置上。
It was a winter morning, just before Christmas, while most people were warming up their cars, my husband, Trevor, had to ride his bike 4 kilometers away from home to work. On his (arrive), he parked his bike outside the back door
usual. After 10 hours of labor, he returned to find his bike gone,
was our only transport. Trevor used it to get to work, and also the bike was used
(get) groceries, saving us from having to walk long distances from
we live.
I was so sad that I wrote to the newspaper and told them our story. Shortly after that, several people in our area offered to help. One wonderful stranger bought a bike, and then called my husband to fetch it. Once again my husband had a way to get to and
his job. It really is
honor that a complete stranger would go out of their way for someone they have never met before.
People say that a smile can (pass) from one person to another, but acts of kindness from strangers are even more so. This experience has had a spreading effect in our lives because it
(strong) our faith in humanity. And it has influenced us to be more mindful of ways, we, too, can share with others.
阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
注意：每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you'll be in business．
| Title |
How to |
| Meaning |
The way companies behave towards their customers． |
| Importance |
The quality of service determines whether companies can their customers．For example, bad service can result in |
| ☆Take your customers seriously because they are your boss and the source of your income． ☆Recognize the needs of the customers． ◇Ask the customers the right kind of questions and offer to their problems． ◇Understand customers' ◇Never ☆Make customers feel they are important and treat them as individuals by using their first name and praising them ☆Other small skills: ◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"． ◇Don't ◇Calm the customer down by making an |
Stephen Covey’s book The 7 Habits of Highly Effective People is very popular among business people who want to improve their careers, but its rules can be applied to any area of life. For example, Covey’s rules can be used to improve relationships between parents and children or to improve the way you manage your time.
Covey begins by discussing habits and effectiveness, and why they are both important to success. According to Covey, for an action to become a habit, you must know what to do and why should do it. However, you also must want to do it. On the other hand, effectiveness means having a balance between success and a good relationship with the people around you. In order to be successful, you must have habits that make you able to deal effectively with others and your own personal life.
Next, Covey introduces the seven habits of highly effective people. The first three habits focus on personal growth. The next three habits are about how to get along with others. The seventh habit shows how to achieve physical, emotional and mental health.
Covey includes exercises to help you analyse your life. He challenges you to decide what you want to contribute to society in your lifetime. He does this by asking you to think about what people to say about you after you die. Your answer to this question will help you make better decisions about how to spend your time. In this way, you can challenge yourself to make your dreams and ambitions come true.
The 7 Habits of Highly Effective People has the potential to really improve your life.
| Introduction |
This book can help you improve your career and your |
| For success |
l Habits: you must know what to do and why should do it. You also must want to do it. l |
| The seven |
The first three habits focus on personal |
| Exercises |
l They help you l Decide what l Challenge yourself to |
| The book has the potential to really improve your life. |
I believe being honest is one of the greatest gifts. I know they call it a lot of fancy names, upright and straightforward. And it’s still what makes a man a good citizen. This is my code, and I try to live by.
I’ve been in the taxi business for thirty-five years, (know)there is a lot about it that is not so good. Because taxi drivers are tough, people get the wrong impression
____they are bad. Taxi drivers are just like
people. Most of them will act as rude fellows. But almost every week you read in the papers that a taxi driver turns in money or jewels or like that people leave in their cars. Once, I found an emerald ring in my car. I remembered helping a lady
a lot of suitcases that day, so I went back to
I had dropped her off. It took me almost two days to wait for her in order to return her ring to her. I didn’t get as much as “thank you”. However, I
(feel) good because I had done what was right.
As far as I know, (practice) everyone will give you something, because most Americans are fairly generous. I believe in God and try to be
good member of my parish（教区）. I try to act toward others like I think God wants me to act. I have been trying this for a long time, and the longer I try, the
(easy) it gets.
A rich landowner decided to leave possessions to one of his two sons. As he lay on the deathbed, he called the two young men to him the break of dawn and even before the cock could crow (鸣叫). He then said, “I will leave all my wealth to the one
can best fill this room. It was in this room
I made plans on how to build up my fortune. Not an inch must
(leave) uncovered. As I am getting
(weak) by the hour you both must come back by midnight.” He handed them a small piece of silver and an empty bag to put their purchases in. They both went out and
(hurry) came back with their purchases.
(bring) the straw, the elder began to spread it about the floor,
far from filling the room. It did not even cover half the space. “This is no use, son,” said the father, “and let me see how
brother fills the room.” The younger son took
his bag a large candle, set it on the table in the centre of the room and lit it. A brilliant bright light filled up the whole room. The father was delighted and exclaimed, “Son, I am sure you will use the wealth well.”
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