I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run merely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to manage all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything. Not to mention the tea-making kit in your room a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a trouble? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.The writer feels that nowadays customers __________.
| A．have become victims of modern organizations |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．deserve the lowest status in society |
The writer argues that the quality of service is changing because __________.
| A．customers’ demands have greatly changed |
| B．customers’ needs have become more complex |
| C．the staff receive more consideration than customers |
| D．staff members are less considerate than their employers |
According to the writer, long queues at counters are caused by __________.
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
| C．not providing enough staff on purpose to reduce budget |
| D．lack of cooperation between staff members |
The writer suggests that a customer __________.
| A．go to other places where good service is available |
| B．put up with the rude manners of the staff |
| C．try to control his temper when ill-treated |
| D．be patient when queuing before checkout counters |
For some students, especially those from poor families, taking a job is not a matter of choice, but necessity. They need to work to save for college, or even to supplement family income. Counselors should help students who have a real need to work improve time management skills and seek employment that helps their educational goals.
“College costs are high, and young adults also want the amenities (便利设施) that extra money brings,” according to John B. Boshoven, counselor for continuing education at Community High School in Michigan. However, he warns, “School is my students’ full-time job.”
Studies show that students who work are more confident and possess better time management skills than students who are not employed. In addition to offering a paycheck, some independence, and satisfaction, a part-time job can provide teenagers with both training and experience. Working teaches students about responsibility and can also reinforce (充实) what they are learning in school. “Colleges want to find candidates who demonstrate maturity, responsibility, independence, and initiative, and good workers certainly demonstrate those important character traits,” Boshoven says. “Employers can write excellent recommendation letters for the students who have worked for them.”
On the other hand, experts agree that students who work more than 15 to 20 hours per week often experience lessened school success, which can lead to dropping out entirely. Working long hours can also limit opportunities to build friendships and explore interests that enhance a teenager’s intellectual and emotional development.
The major point that students should keep in mind is the importance of balance. Dan Crabtree, college and career counselor at Wheaton Academy in Illinois, explains, “We want our students to establish a healthy balance in life and work to maintain it throughout their lives.” If working will interfere with completing school work, participating in extracurricular activities, spending time with family and friends, or getting enough rest, it may not be a wise decision.What’s the purpose of the passage?
| A．To show how students can find a part-time job. |
| B．To discuss the issue of students’ part-time work. |
| C．To stress the importance of students’ part-time work. |
| D．To explain what is a part-time job. |
In Boshoven’s opinion, students _____.
a. should take their studies as the first priority
b. can benefit from part-time work
c. can form healthy habits in their lives
d. shouldn’t depend on their families financially
| A．bc | B．bd | C．ab | D．ac |
According to the passage, we know that _____.
| A．without counselors' help, few students can get employed |
| B．teenagers show strong interest in part-time work |
| C．experts encourage students do more part-time work |
| D．too much part-time work can lead to bad academic performance |
What can be concluded from the passage?
| A．Students should balance part-time work well with other things. |
| B．Part-time work is important for most students at college. |
| C．Experts’ advice is the key to finding a good part-time job. |
| D．All in all, students had better not spend time on part-time work |
Life on earth depends on water, and there is no substitute for it. The current assumption is that our basic needs for water—whether for drinking, agriculture, industry or the raising of fish—will always have to be met. Given this premise (前提), there are two basic routes we can go; more equal access to water or better engineering solutions.
Look at the engineering solutions first. A lot of my research concentrates on what happens to wetlands when you build dams in river basins, particularly in Africa. The ecology of such areas is almost entirely driven by the seasonal changes of the river—the pulse of the water. And the fact is that if you build a dam, you generally spoil the downstream ecology. In the past, such problems have been hidden by a lack of information. But in the near future, governments will have no excuses for their ignorance.
The engineers’ ability to control water flows has created new kinds of unpredictability, too. Dams in Africa have meant fewer fish, less grazing and less floodplain (洪泛区) agriculture, none of which were expected. And there average economic life is assumed to be thirty years. Dams don’t exist forever, but what will replace them is not clear.
The challenge for the future is to find new means of controlling water. Although GM technology(转基因) will allow us to breed better dry-land crops, there is no market for companies to develop crops suitable for the micro-climates of the Sahel and elsewhere in Africa. Who is going to pay for research on locally appropriate crops in the Third World? What’s the main idea of this passage?
| A．The engineering solutions to water resource and their limitation. |
| B．The challenge for the future. |
| C．The basic means of controlling water. |
| D．The challenge for developing crops. |
The author suggests that governments will have no excuse for their careless ignorance in the future because _____.
| A．The ecological destruction will be known to the public by researchers |
| B．The ecological destruction will no longer be a problem in the future |
| C．The future is an information age |
| D．Governments will face greater challenge in the future |
Which of the following statements is NOT true for meeting our basic needs for water?
| A．Water resource should be used more reasonably. |
| B．More dams should be built in river basins. |
| C．More wetlands should be protected from destruction. |
| D．More dry-land crops could be developed in Africa. |
The last sentence probably implies that _____.
| A．No one will invest in developing locally appropriate crops in Africa |
| B．Researchers have no interest in developing dry-land crops |
| C．Research on locally appropriate crops in the Third World may be profitable |
| D．There is less water resource in the Third World |
Crowd controls could soon become an important skill for climbers on Mount Everest, as important as physical strength or watching the weather. In a single day last week, nearly 40 people reached the top of the world --- a record. Reports from base camp spoke of queues at dangerous ridges and crowds as people passed each other in the final dash for the 8, 848 meters top.
More traditional mountaineers tease about the circus atmosphere surrounding Everest in recent years, and there are warnings that the crowds are making the mountain more dangerous. In 1996, 14 died on the mountain when the members of several groups were trapped at high altitudes by sudden snowstorms. Bad weather in early May led to this year’s jam on the summit ridge, but the loss, luckily, was light. Just four climbers died, including a Nepali Sherpa who had made 11 previous successful climbing.
Traditionalists are also worried about the growing tendency of climbers to set records and achieve “firsts”, rather than simply climb the mountain. This year’s crop of mountaineers included the oldest man, 64-year-old Sherman Bull from Connecticut, and the youngest, 16-year-old Temba Tsheri Sherpa of Nepal. An American with only one arm was on the mountain this year; an Indian with no legs also tried but failed. Erik Weihennieyer, an American, became the first blind person to reach the top of the world. His fellow climbers stayed in front of him on the way up, describing the type of land and ringing bells.
Nepal（尼泊尔）views Mount Everest as something of a cash cow. The government charges journeys a minimum of $ 70,000. That is probably why officials in Katmandu are ignoring concerns about overcrowding and talking about even more climbers coming next year. But a celebration of the 48th anniversary of the first conquest of Everest, by Sir Edmund Hillary and Sherpa Tenzing Norgay, was cancelled after violent strikes. Tumultuous（动乱的）Nepali politics, it seems, could be just the crowd-control measure that Everest needs.What is the problem that the climbers have to face in recent years?
| A．Bad Weather. | B．Technology. | C．Overcrowding. | D．Physical strength. |
What is the main idea of the second paragraph?
| A．The risks of mountain climbing. |
| B．The consequence of overcrowding. |
| C．The challenge that climbers have to face. |
| D．The damage that snowstorms have caused. |
Several climbers are mentioned in Paragraph 3 to show ______.
| A．their great courage | B．their common motivation |
| C．their different identity | D．their outstanding achievements |
What is the attitude of the Nepali government towards overcrowding?
| A．Unconcerned. | B．Doubtful. | C．Disapproving. | D．Worried. |
One of the most difficult questions to answer is how much a job is worth. We naturally expect that a doctor’s salary will be higher than a bus conductor’s wages. But the question becomes much more difficult to answer when we compare a miner with an engineer, or an unskilled man working on an oil-rig（钻探平台）with a teacher in a secondary school. What the doctor, the engineer and the teacher have in common is that they have devoted several years to studying in order to obtain the necessary qualifications for their professions. We feel instinctively that these skills and these years should be rewarded. At the same time we recognize that the work of the miner and the oil-rig laborer is both hard and dangerous, and that they must be highly paid for the risks they take.
Another aspect we must take into consideration is how socially useful a man’s work is. Most people would agree that looking after the sick or teaching children is more important than, say, selling second-hand cars. Yet it is almost certain that the used-car salesman earns more than the nurse and the schoolteacher.
Indeed, this whole question of just rewards can be turned on its head. You can argue that a man who does a job which brings him personal satisfaction is already receiving part of his reward in the form of a so-called “psychic（精神的）wage”, and that it is the man with the boring, repetitive job who needs more money to make up for the soul-destroying repetitiveness of his work. It is significant that the jobs like nursing and teaching continue to be poorly paid, while others, such as those in the world of sport or entertainment, carry financial rewards out of all proportion to their social worth.
Although the amount of money that people earn is largely determined by market forces, this should not prevent us from seeking some way to decide what is the right pay for the job. A starting point would be to try to decide the ratio（比率）which ought to exist between the highest and the lowest paid. The picture is made more complicated by two factors: firstly by the welfare benefits which every citizen receives, and secondly by the taxation system which is often used as an instrument of social justice by taxing high incomes at a very high rate indeed. Most countries now regard a ratio of 7:1 as socially acceptable. If it is less, the highly-qualified people carrying heavy responsibilities will become disappointed, and might even end up by leaving for another country. If it is more, the difference between rich and poor will be so great that it will lead to social unrest. Why do people naturally expect that doctors should be well-paid?
| A．Their work requires greater intelligence. |
| B．They are under constant pressure at work. |
| C．They work harder than most other people. |
| D．They have studied for years to get qualified. |
In Paragraph 2 and 3, the author indicates that __________.
| A．the talented should do more important work |
| B．unskilled jobs have less social responsibility |
| C．those with more socially useful jobs earn less |
| D．people want to pay more to important services |
Which of the following statements would the author agree?
| A．It’s difficult to define the social value of a job. |
| B．The market will decide what the right pay is for a job. |
| C．People should find a proper ratio between high and low pay. |
| D．Those receiving high salary should carry heavy responsibilities. |
Beat the Burglar
Don’t invite crime---take basic, sensible precautions. Your house and possession are valuable and must be properly protected. When you buy a lock, you buy time. The best prevention is delay and noise which could mean discovery.
| When you leave it---lock it! First of all, fit security locks to all doors and windows and a safety chain on the front door. Secondly, use them! If you have any ladders or tools, don’t leave them lying about in the garden, lock them away. “Safe” or “secret” places for keys and valuables are not reliable --- nine times out of ten, they are the first place a thief will look. |
When you move house… When you move into a new home even if it is fitted with security locks, change them. You don’t know who else may have keys. Never let strangers into your house. An official-looking cap is not enough, ask for proof of identity and look at it carefully --- if you are still not satisfied, don’t let the person in. |
| Valuables need special protection Valuables should really be given special protection --- preferably by leaving them with your bank. A small security safe works too, but not to the most determined burglar. It is also important to keep an up-to-date list of valuables and their descriptions. In the case of fine art, paintings, or jewelry, color photographs can sometimes be of assistance to the police if you are unfortunate enough to have them stolen. Enter the details on the back of the pictures. But don’t keep such documents in your house, keep them at the bank or with your insurance company. |
Going on holiday? Don’t talk about your holidays and future plans loudly in public. Do remember to cancel the milk and newspapers and also to draw curtains back. Operate a “Good Neighbor” program to ensure that mail is taken in, the house is checked regularly and that lights are put on. Call at your local police station and tell them you are going away. Make sure that they know how to contact you in case of trouble. Don’t leave cash or valuables in the house --- take them with you or put them in the bank. |
When moving into a new house, you are supposed to __________.
| A．buy a safe | B．change the locks |
| C．visit your neighbors | D．stay away from strangers |
Which is the safest way to protect your valuables?
| A．Taking pictures of your valuables. |
| B．Putting your valuables in your safe. |
| C．Keeping your valuables at the bank. |
| D．Giving a list of your valuables to the police. |
When you are away for holidays, you __________.
| A．should cancel your mail |
| B．shouldn’t leave your keys to your neighbors |
| C．shouldn’t make it known that your home is empty |
| D．should ask the police to check your house regularly |
What is the purpose of the passage?
| A．To inform people of safety standards. |
| B．To introduce the advantages of banks. |
| C．To prove the importance of security locks. |
| D．To educate people on prevention of burglars. |
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