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When difficult people expresses themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ve listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask same open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ve heard. This allows you to make sure that both you and the difficult person the same page. When you do this, two things happen. First, if you’ve missed something, he can fill in the details. Second you’ve shown that you’re making an effort to understand completely. This increases possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
Then enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
| Listen to understand |
|
| Reason |
Difficult people hope they have been heard and |
| ◆ ◆Repeat some ◆Collect information about the person’s expressions and find his ◆Give a ◆Confirm that the person gains |
|
| Result |
A difficult person will be |
| You may unlock the doors to difficult people’s minds after you listen and understand. |
In the old days of publishing, getting your manuscript into the hands of an editor often meant mailing the unsolicited finished product to the offices of literary agents or editors, where it would receive a cursory look from an editorial assistant — or none at all.
A modern version of the slush pile is the online “writing community,” a Web site where aspiring novelists can post their ideas, writing samples or manuscripts and open them to comments and reviews from strangers. On Tuesday Penguin Group USA, the publisher of Tom Clancy, Kathryn Stockett and Nora Roberts, will unveil its own venture, Book Country, a Web site for writers of genre fiction. In its initial phase Book Country will allow writers to post their own work — whether it’s an o
pening chapter or a full manuscript — and receive critiques from other users, who can comment on points like character development, pacing and dialogue. Later this summer the site will generate revenue by allowing users to self-publish their books for a fee by ordering printed copies. (The books will bear the stamp of Book Country
, not Penguin, and the site is considered a separate operation from Penguin.) The site will also explain the business of finding an agent, marketing and promoting a book, using social media and handling digital and subsidiary rights.
Penguin hopes the site will attract agents, editors and publishers scouting for new talent, and allow writers to produce work with more polish and direction than they could otherwise. The project has been spearheaded by Molly Barton, the director of business development for Penguin and the president of Book Country. “One of the things I remember really clearly from my early editorial experiences was this feeling of guilt,” Ms. Barton said in an interview. “I would read submissions and not be able to help the writer because we couldn’t find a place for them on the list that I was acquiring for. And I kept feeling that there was something we could do on the Internet to really help writers each other.” How did an author send unsolicited finished products to editors in the old days of publishing? _______________________________________________
The online “writing community” is where aspiring novelists post their ideas and ___________________________________________________________________________
The site uses social media and
digital and subsidiary rights to _______________________.[来What’s the real purpose of Penguin creating the web site? _______________________________________________
| A. Using expensive testing equipment B. Staffing a modern hospital C. Testing becoming a great help D. Cost of medical accidents E. Cost of training medical workers F. Measures of reducing medical costs |
_____________________
Physicians’ fees are only one reason for rising health costs in the United States. Medical research has produced many tests to diagnose, or discover, patients’ illness. Physicians usually feel obliged to order enough tests to rule out all likely causes of a patient’s symptoms. A routine laboratory bill for blood tests can easily be more than $100. _____________________
Sophisticated new machines have been developed to enable physicians to scan body organs with a clarity never before possible. One technique involves the use of ultrasound – sound waves beyond the frequencies that human beings can hear – to produce images. Others use computers to capture and analyze images produced by X-rays or magnetic fields. These machines are extremely expensive: The price of a single machine can exceed one million dollars._____________________
New technologies also mean new personnel. Physicians, nurses and orderlies can no longer staff a hospital alone. Hospitals now require a bewildering number of technical specialists to adminis
ter new tests and operate advanced medical equipment._____________________
Physicians and hospitals also must buy malpractice insurance to protect themselves should they be sued for negligence by patients who feel they have been mistreated or have r
eceived inadequate care. The rates for this insurance have been raised very steeply in the last ten years, as patients have become more medically knowledgeable, and as juries sometimes awarded very large amounts of money to injured patients. _____________________
As a result, hospital costs and physicians’ fees rose steadily through the 1990s. Government agencies became convinced that it was necessary to limit rising medical costs. One approach is to require hospitals to prove that a need exists for new buildings and services. Hospitals also have faced pressure to run their operations more efficiently, and to decrease the duration of hospital stays for patients receiving routine treatment or minor surgery.
F. found G. campaigns H. involved J. properly I. notion |
What’s in a name? Letters offer clues to one’s future decisions, apparently. Previous studies have suggested that maybe a person’s monogram __1__ his life choices — where he works, whom he marries or where he lives — because of “implied self-esteem (自负),” or the temptation of positive self-associations. For instance, a person named Fred might be attracted to the __2__ of living in Fresno, working for Forever 21 or driving a Ford F-150.
Now a new study by professor Uri takes another look at the so-called name-letter effect and __3__ other explanations for the phenomenon. He analyzed records of political donations in the U.S. during the 2004 campaign — which included donors’ names and employers — and found that the name of a person’s workplace more closely related to the first three letters of a person’s name than with just the first letter. But he suggests that the reason for the association isn’t implied self-esteem, but perhaps something __4__ the opposite.
Duyck, one of the researchers whose previous work __5__ the name-letter effect, isn’t so quick to abandon the implied self-esteem theory. He pointed out that the sample group Uri studied may have biased the results: Uri analyzed the name-letter effect in a sample of people who donated money to political __6__. Still, Duyck notes that Uri’s theories are credible, and that even while some people may __7__ the same name of companies, employees may be tending to those companies because they start with the same letter as their names. In the end, whatever the explanation for the name-letter effect, no one really disputes that self-esteem is __8__ on some level. But the true importance of the effect is up for debate. “I can’t imagine people don’t like their own letter more than other letters,” says Uri, “but the differences it makes in really __9__ decisions are probably slim.”
Interviewing someone for a job is not as easy as it looks. First, as the interviewer, you’re tasked with finding the person who will not only do the job well but also fit in well with the other employees.
You have to make an evaluation of abstract qualities that can’t be found on a résumé. Because you have to repeat the process for every potential employee, you end up asking question after question, applicant after applicant.
Still, interviewers need to be told something: “What is your biggest weakness?” is not a good question. It just isn’t.
Now, job seekers have to understand that interviewers want to find some way to know what makes an applicant different from others. Asking questions that are seemingly impossible to answer is one way to see who can think creatively. Then what may be a proper way to respond to such a question?
Honesty, with a twist(新手法)
“‘What are your three strengths and three weaknesses?’ is a classic, but not too many people know how to answer this,” says Kenneth C. Wisnefski, founder and CEO of WebiMax, an online marketing company.
“As an interviewer, we want to hear strengths that describe initiative(主动性), motivation and dedication. The best way to respond is to include these qualities into specific ‘personal statements.’”
“Similarly, weaknesses should be positioned as a strength that can benefit the employer.”
“I like to hear applicants state an exaggerated strength, and put an interesting twist on it. An example of this is, ‘My initiative is so strong, that sometimes I take on too many projects at a time.’”
This answer leads with a strength that employers want —initiative —and still acknowledges that you’re not perfect.
Although you might consider this acknowledgement too honest, it works because it proves you’re being honest.
Honesty, with progress
When you consider what your weaknesses are, think about how you have attempted to overcome them. No one is perfect, so pretending that you are a perfectionist will come across as insincere.
Debra Davenport, author of “Career Shuffle,” believes citing(引用) examples are the best approach.
“My preferred response for this question is to tell the truth without damaging the applicant’s image.” Davenport explains.
“A better response might be, ‘I’ve had some challenges with work-life balance in the past and I realize that a life out of balance isn’t good for me, my family or my employer. I’ve taken the time to learn better time and project management, and I’m also committed to my overall wellness.’”
The answer adds some dimension to the question, and proves you’ve thought beyond the answer. You’ve actually changed your behavior to address the situation, even if you haven’t completely overcome the weakness.
Put yourself in the interviewer’s shoes
However you decide to answer, Debra Yergen, author of “Creating Job Security Resource Guide,” recommends job seekers imagine themselves sitting on the other side of the desk.
“If you were doing the hiring, what would you be looking for? What would be your motivation for asking certain questions? Who would you be trying to weed out? If you can empathize (共鸣) with the interviewer, you can better understand what they want and need, and then frame your qualifications to meet their needs for the position you seek.”
Once you consider what the goal of the question is and figure out what your honest answer is, you’ll be able to give the best possible answer to a tricky question.
| Job Interviews |
|
| Tasks for a job interviewer |
☆ Find the person both doing the job well and ( ☆ ( |
| ( |
☆ Understand that the interviewers want to ( ☆ Be ( ☆ Never ( ☆Try to show that you’ve changed a lot ( ☆ Put yourself in the interviewer’s shoes and have a better ( of their needs for the job. |
| Conclusion |
☆ With the goal of the question ( |
It's easy to take your hearing for granted until it's too late.
With the wide 1 _(popular) of digital entertainment products, it is not uncommon to see people wearing headphones and listening to music 2 running in the park or using public transport. And the volume is often so loud that people around 3 can hear the music as well.
However, doctors warn that such behavior can 4 _(potential) damage their hearing. "In noisy places, people tend 5 _(turn) the volume up to get the same clarity of sound. Unfortunately, that can damage the hearing 6 people being aware of it," said Feng Yongfeng, chief ENT physician at Beijing Tian'an Hospital.
After Spring Festival, the hospital witnessed 7 slight increase in the number of teenagers coming in with hearing problems, 8 Feng attributed to them wearing headphones at home for long periods during the holiday. Feng said both in-ear and overhead headphones can harm the ears and 9 (advise) against using them for long periods. He said if you do use headphones it is worth 10 (invest) in the highest quality you can afford.
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