阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
A conflict at work is common. If you can avoid conflict, it means you will win what you want regardless of what the other person wants. Since the potential issue has not been removed, it will simply reappear later. Here are the necessary steps to effectively get rid of conflicts at work.
★Be aware of the fact that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it’s not the end of the world. On the contrary, it can be the beginning of an interesting learning process. Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever.
★ Deal with conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by. Conflicts at work arise not from something that was said, but from something that wasn’t said! Everyone’s waiting for the other to admit he’s wrong and gets more unpleasant after the conflict has lasted a while. It’s essential to interrupt the "waiting game" before it gets to that point.
★ Ask nicely. If somebody has done something that made you angry, or if you don’t understand their viewpoint or actions, simply asking nicely about it can make a world of difference. Never assume that people do what they do to annoy or hurt you. Sometimes there’s a good reason why that person does what he or she does, and a potential conflict disappear right there. Do remember to make an inquiry, not an accusation of any sort.
★ Appreciate. Praise the other part in the conflict. Tell them why it’s worth it to you to solve the conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it’s a great way to move forward.
| Topic |
How to |
| Reason |
Conflicts won’t |
handling conflicts |
● Don’t be afraid of conflicts which cart happen in many and try to resolve a conflict soon or it will get ●Interrupt the "waiting game" and try to admit your ● Don’t imagine people do something to make you on purpose. ● Remember not to what they do, which may make a difference. ● Try to appreciate the other part in the conflict although it is |
| If you learn to do with conflicts, you’ll work in joy. |
背书填空 ( 每空一词，每空0.5分，共计15分)The Olympic ______ is “Faster, Higher, stronger”.
______ there is a river, there is a city. Perhaps this is not always true, but it is true that many of the world’s greatest cities have been ______ on the banks of a river.
In the 1984 Olympic Games, Carl Lewis from the USA won four medals in ______ and ______ and became one of the best ______ in the 20th century.
The Neva River flows ______ the centre of St Petersburg in Russia.
Following the history-making ______ in the 2000 Sydney Olympic Games, China won another______ in 2001 which was not for medal.
When asked about the ______ of his success, Steven Spielberg said that he ______ much of his success and happiness ______ his wife and children.
If we know more about what causes endangerment, we may be able to ______ ______ before it is too late.
Cellphones, or ______ phones, make it possible for us to talk to anyone from anywhere.
If the new species is too strong or uses too much of the ______ in the habitat, some of the ______ species may become endangered.
The latest cellphones have ______ such as games, music and an electronic calendar that will ______ you about appointments and important dates.
People who go to a ______ Western dinner party for the first time may surprised by table ______ in Western culture. Knowing them will help you make a good ______.
They are all used to their ______: that is, they have learnt how to live successfully in their habitat. When the habitat of a species is changed or _______ , the animal or plant has to either ______ to the change or find a new home.
Chuck learns that we need friends to share ______ and ______, and that it is important to have someone to care about.
The knife and fork that are ______ to your plate are a little bit bigger than the ones beside them.
In 1776 America became an ______ country. After that, the ______ slowly began to change.
每空限填1个单词。
How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice. As an effective listener, your goal is to hear and absorb what another has to say……in exactly the way they mean it to be understood. Only then can you respond properly. This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view……especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.
| |
Building Allowing us to Bringing us wisdom over and above mere intelligence. |
| Components of effective listening |
● Good listening consists of two key communication skills: |
| good listener |
Listening to the speaker Trying to be a Avoiding being affected by your emotions. Waiting before you take Verifying. Empathizing |
How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice.
As an effective listener, your goal is to hear and absorb what another has to say…in exactly the way they mean it to be understood. Only then can you respond properly.
This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize.
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view…especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.
Building Allowing us to Bringing us wisdom over and above mere intelligence. |
|
| Components of effective listening |
Good listening consists of two key communication skills: |
good listener |
Listening to the speaker Trying to be a Avoiding being affected by your emotions. Waiting before you take Verifying. Empathizing. |
I used to be the messiest person alive．Over the years, through watching others and by trial and error, I have finally found ways to come up with plans, organize them and follow through with them．
Make an outline of everything you need to have and do to make your plan happen．Make a list of all of the steps that need to be accomplished and think about what needs to be done．
Detail everything thoroughly and read over it so you can start coming up with some mental solutions of how to carry out your plans．
You should ensure that if for some reason way one doesn’t work, you have way two and way three to lean back on．Therefore, different ways are needed at hand．It’s just a matter of being organized．Chances are that there is always more than one way of doing things, and chances are that if one of those ways doesn’t work, one of the other ones will．
Committing yourself to finishing at least part if not all of your plan at once is also necessary．It will show that you not only have initiative to get things rolling, but that you are interested in the results obtained with making the move to get everything done．
If you make a commitment to finish before a specific time, make sure that you carry that out, and be sure to do everything in the way you said you would, within the time-frame you set for yourself．
Don’t try to tackle more things all at a time．All that does is delay your progress, distract you and make you lose your interest, motivation and energy．
Carrying out an effective plan requires being as organized as possible．You will only achieve this by sticking to the order of the plan and not deviating or trying to do more at a time．
Last but not least, you should never abandon things mid-project．It will only annoy everyone around you including yourself．Unfinished plans are a waste of time, energy and, in some cases, even money．
So, don’t be afraid of organization．The older we get, the more necessary it becomes to have the skills to follow through with confidence and to be able to carry through plans in an organized and manageable way．It pays to be organized, after all．
| Title: Tips on how to be |
||
| Tips |
Details |
|
| ◆List everything you need ◆List the |
To make your plan happen |
|
| Prepare three |
|
To |
| Do everything |
To show yourself you are determined to get things started and caring about the results. |
|
| Do one thing at once |
Stick to the order of your plan |
To save your interest, motivation and energy |
| Finish what you have started |
|
To get your plan |
| You shouldn’t be afraid of organization because it’s really worthwhile． |
阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为31～40的相应位置上。
It was a winter morning, just before Christmas, while most people were warming up their cars, my husband, Trevor, had to ride his bike 4 kilometers away from home to work. On his (arrive), he parked his bike outside the back door
usual. After 10 hours of labor, he returned to find his bike gone,
was our only transport. Trevor used it to get to work, and also the bike was used
(get) groceries, saving us from having to walk long distances from
we live.
I was so sad that I wrote to the newspaper and told them our story. Shortly after that, several people in our area offered to help. One wonderful stranger bought a bike, and then called my husband to fetch it. Once again my husband had a way to get to and
his job. It really is
honor that a complete stranger would go out of their way for someone they have never met before.
People say that a smile can (pass) from one person to another, but acts of kindness from strangers are even more so. This experience has had a spreading effect in our lives because it
(strong) our faith in humanity. And it has influenced us to be more mindful of ways, we, too, can share with others.
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