Mother’s Day is usually celebrated on the second Sunday of May every year. Do you know that a mom deserves a special gift this year for Mother’s Day? Sure, flowers can always brighten Mother’s Day and a dinner out is al
way
s appreciated. However, doesn’t she deserve something more personal or something that lasts longer than an evening?
I’m talking about the gift of fitness. Improved fitness is a gift that is invaluable to everyone. When you give a woman the gift of fitness, you are helping her open her door to better health. I can’t think of a more thoughtful gift that shows the recipient （接受者）how much you care about their well-being. By giving the gift of fitness you are providi
ng them with unlimited health benefits. Besides, it’s a gift that you can truly feel proud to give.
Of course, we all know that exercising can help people stay slim and fit. But, do you also know about all the other great benefits of exercising? Daily physical activities reduce stress and help you sleep better. Fitn
ess has been linked to reducing the risk of some diseases and to warding off depression. Researchers also believe that strength training can help prevent osteoporosis （骨质疏松）. Not to mention that exercising also improves self-esteem, increases energy and helps you be able to do continuous work for longer.
All moms would find these benefits extremely great. If they are like mo
st of us, they have probably even mentioned how they would like to drop a few pounds or just get in better shape. In fact, experts say that about 62% of Americans are currently on a diet. By giving the gift of fitness, you are helping provide your mom with extra motivation. She may be more motivated to actually get fit because she doesn’t want to feel guilty about ignoring such a thoughtful gift. The first paragraph is likely to tell us that ________.
| A．we should give a special gift to our mom for Mother’s Day |
| B．we should invite our mom to a dinner for Mother’s Day |
| C．it’s good to send flowers to moms for Mother’s Day |
| D．moms aren’t worth special gifts for Mother’s Day |
The underlined word “invaluable”（in paragraph 2） means ________.
| A．priceless | B．worthless | C．useless | D．helpless |
According to this passage, the gift of fitness will ________.
| A．make moms feel prouder |
| B．let moms free from illnesses |
| C．keep moms having a healthy diet |
| D．encourage moms to do more exercise |
Which of the following would be the best title for this passage?
| A．Better Pay Attention to Your Mother’s Health |
| B．Give the Gift of Fitness This Mother’s Day |
| C．Moms Like to Accept the Gift of Fitness |
| D．Help Your Mother Keep a Good Shape |
Zhang Li is studying at Cambridge, UK. She has bought a bicycle and is worried about security. Her friend, Kate, found this article and sent it to her.
Introduction
A lot of crime is against bicycles. About 150,000 bicycles are stolen every year and most are never found. You can prevent this happening by following a few careful steps.
Basic Security
Do not leave your bicycle in out-of-the-way places. Always lock your bicycle when you leave. Secure it to lampposts(灯柱) or trees. Take off smaller parts and take them with you, for example lights and saddles(车座).
Locks
Get a good lock. There are many different types in the shop. Buy one that has been tested against attack. Ask for advice from a bike shop.
Marking
Security marking your bike can act as a deterrent to a thief. It can also help the police find your bicycle. It should be clearly written and include your postcode and your house or flat number. This will provide a simple way to identify your bicycle.
Registration
There are a number of companies who will security mark your bicycle for you. They will then put your registration number and personal details on their computer database(数据库). Then if your bicycle is found it will be easy to get in touch with you.
Finally
Keep a record of the bicycle yourself: its make, model and registration number. You can even take a photograph of it. This will prove the bicycle belongs to you. Which part of the article gives you information on how to lock up your bicycle when you leave it?
| A．Locks | B．Marking | C．Registration | D．Basic Security |
The underlined phrase “act as a deterrent to a thief” means__________.
| A．help you recognize your bike |
| B．help the police find your bicycle |
| C．stop someone from stealing your bicycle |
| D．stop you worrying about your bike |
The article advises you to keep a record of your bicycle .
| A．in the bike shop and your computer. |
| B．in a police station and security company. |
| C．in a security company and your university. |
| D．by yourself and in a security company. |
The main purpose of this article is .
| A．to tell you what to do if your bicycle is stolen |
| B．to suggest ways of keeping your bicycle safe |
| C．to give you advice on where to buy a good lock |
| D．to say why you shouldn’t keep your bicycle in a quiet place |
When I was about 12, I had an enemy, a girl who liked to point out my shortcomings. Week by week her list grew: I was very thin; I wasn’t a good student; I talked too much; I was too proud and so on. I tried to bear all these things as long as I could. At last, I became very angry. I ran to my father with tears in my eyes.
He listened to me quietly, then he asked, “Are the things she said true or not? Janet, didn’t you ever wonder what you are really like? Well, you now have the girl’s opinion. Go to make a list of everything she said and mark the points that are true. Pay no attention to other things she said.”
I did as he told me. To my great surprise, I discovered that about half of the things were true. some of them I couldn’t change (like being very thin), but a good number I could and suddenly I wanted to change. For the first time I got a fairly clear picture of myself.
I brought the list back to Daddy. He refused to take it, “That’s just for you,” he said. “You know better than anyone else, the truth about yourself. But you have to learn to listen, not just closing your ears in anger and feeling hurt. When something said about you is true, you’ll find it will be of help to you. Don’t shut your ears. Listen to other people’s opinions, but hear the truth and do what you know is right.”
Daddy’s advice returned to me at many important moments. In my life, I’ve never had a better piece of advice.Which do you think would be the best title for this passage?
| A．Not an Enemy, but a Best Friend |
| B．The Best Advice I’ve Ever Had |
| C．My Father |
| D．My Childhood |
“Week by week her list grew” means “________”.
| A．Week by Week, my shortcomings grew more serious. |
| B．She had made a list of shortcomings. |
| C．I was having more and more shortcomings as time went on. |
| D．Week by week she discovered more shortcomings of mine and pointed them out. |
Her father listened to her quietly was because .
| A．He believed what her daughter’s enemy said was mostly true. |
| B．He had been so angry with his daughter’s shortcomings. |
| C．He didn’t believe in his daughter. |
| D．He wasn’t quite sure which girl was telling the truth. |
After the father heard his daughter’s word, he .
| A．told her to write down what her “enemy” had said and pay attention to the true things. |
| B．criticized(批评) her and told her to overcome her shortcomings. |
| C．told her not to pay any attention to what her “enemy” said. |
| D．refused to take the list and have a look at it. |
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.What does the passage mainly talk about?
| A．Importance of dealing with customer complaints. |
| B．Effects of customer complaints on business. |
| C．Tips for handling complaints from customers. |
| D．Several factors resulting in customer complaints. |
The author thinks that customer complaints _____________.
| A．are easy to deal with | B．are really quite annoying |
| C．can actually be avoided | D．are sometimes beneficial |
The underlined word “authentic” in Paragraph 3 most probably means _______.
| A．touching | B．believable | C．attractive | D．clever |
According to the passage, what is the first thing you should do when facing the customer complaints?
| A．Showing sincere attitude. |
| B．Making an honest apology. |
| C．Making an absolute promise. |
| D．Listening to the complaint attentively. |
The next time your face turns red after tripping(绊倒) over your own feet in public, don’t try to hide it—a new study finds that showing your embarrassment actually makes other people view you as more reliable.
Researchers at the University of California have carried out the study and found that embarrassment is a good signature of a person to whom you can entrust valuable resources.
Not only are the findings useful for people seeking cooperative and reliable team members and business partners, but they also make for helpful dating advice.“Moderate(适度的) levels of embarrassment are signs of virtue. Our data suggests embarrassment is a good thing, not something you should fight.”said Matthew Feinberg, who led the study.
While the most typical gesture of embarrassment is a downward gaze to one side while partly covering the face, a person who feels shame, as distinguished(区别) from embarrassment, will typically cover the whole face, Feinberg said.
The results were got from a series of experiments. In the first experiment, 60 college students were videotaped describing embarrassing moments, such as making incorrect assumptions(假想) based on appearances. The college students also participated in the “Dictator Game” which is used in economics research to measure altruism(利己主义). For example, each was given 10 raffle tickets(奖券) and asked to keep a share of the tickets and give the reminder(提示物) to a partner.
The findings, published in the Journal of Personality and Social Psychology, showed that those who showed greater levels of embarrassment tended to give away more of their raffle tickets, indicating(﹦showing) greater generosity. According to the passage, which of the following is thought to be reliable?
| A．A person who feels shame. |
| B．A person who hides his embarrassment. |
| C．A person who shows his embarrassment. |
| D．A person who gives away more raffle tickets. |
We can infer from Paragraph 3 that ________.
| A．it’s useless to fight our embarrassment |
| B．people should try to overcome their embarrassment |
| C．embarrassed people are not good at doing business |
| D．people who show embarrassment can be good business partners |
The “Dictator Game ” is used to _________.
| A．measure the students’ economic status |
| B．test whether a student is generous or not |
| C．determine the different levels of embarrassment |
| D．record how each student reacts during embarrassing moments |
We learn from the last paragraph that those who showed greater levels of embarrassment ____.
| A．proved to be more generous | B．kept more of the raffle tickets |
| C．didn’t care for raffle tickets | D．were less reliable |
How to Tell If Someone Is Happy or Sad on the Phone
Scientists have come up with some researches on what makes different types of people“tick”.
The scientists at the University of Cambridge have developed new mobile phone technology called Emotion Sense that can tell if a caller is happy, angry or sad.
Scientists hope to fit the speech recognition system to standard mobile phones and use it to determine emotions—it will also use a GPS tracking system to log where the call is made.
And they’ve already made some pretty major breakthroughs into really getting under the skin of us humans.
The results from the pilot scheme make interesting scientific reading. Among the key revelations (﹦facts) are that callers feel happier at home and sadder at work.
To break it down, scientifically, it shows 45 percent of all emotions produced at home are “happy”and 54 percent of emotions at work are “sad”.
Meanwhile, people show more “intense”(﹦nervous) emotions in the evening than they do in the morning.
Of course, this could just be because most people feel too tired in the morning to get overly “intense”. Eating breakfast and getting to work on time is usually enough of an achievement.
Anyway, the Emotion Sense technology has been developed by psychologists(心理学家) and computer scientists who say it uses speech recognition software and phone sensors(传感器) attached to standard smart phones to judge how callers’ emotions are changed by everyday factors.
The sensors analyze voice samples and these are then divided into five categories: happiness, sadness, fearfulness, anger or neutral-—boredom or passivity(消极) would fit into this last category.How many emotions can the sensors tell?
| A．Two | B．Three | C．Four | D．Five |
What does the underlined sentence mean?
| A．Scientists have put something testing people’s emotions under humans’ skin. |
| B．There were some breakthroughs in this technology in getting something from people’s skin. |
| C．In this technology, people’s skin was broken through. |
| D．There were improvements in testing people’s emotions. |
Why do most people feel less intense in the morning than in the evening?
| A．Because morning is the start of a new day. |
| B．because they feel too tired in the morning. |
| C．Because of humans’ physiological structure. |
| D．Because of the fresh air and bright sunlight. |
Which of the following hasn’t been put into the standard mobile phones?
| A．Speech recognition software. | B．Phone sensors. |
| C．GPS sensors. | D．Translation system. |
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