第三节：语法填空（共10小题；每小题1分，满分10分）
阅读下面短文, 按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空, 并将答案填写在答题纸标号为56-65的相应位置上。
You have the ability to decide if you are happy or not. Happiness is a 56 (choose).
You can’t depend on someone else to make you happy. That is a lesson I learned early 
in my marriage. 57 (realize) that I couldn’t rely on my husband as my source of happiness, I learned that you have to choose to be happy.
You can choose your emotions. True happiness comes from within； 58 can’t be forced by outside forces. It is the same way you choose to smile. You choose it because that’s 59 you want to experience in your life.
You want to buy a new pair of shoes so you choose a pair 60 you like and feel good. You wouldn’t buy a pair of shoes you don’t like or that don’t fit well，right?
Choosing to be happy after you realize your anger has shown up (or even choosing to be calm)can be 61 (benefit) . We choose our feelings; no one can do that for us. If we let others get to influence 62 emotions，we are giving them power over us. When others cause us anger or pain，we 63 (give)them our power.
We need to keep our feelings in check and not react automatically to what is thrown at us. We need to think our actions out instead of just reacting to what someone says or does.
Remember that we can always choose happiness. At first it will be difficult to just switch your thoughts and feelings 64 anger，self-doubt，or fear to joy and happiness. But it is only a thought away. Don’t be lost in what happens to you 65 (necessary) but realize what is causing you to feel that way. Realize that thoughts，feelings and emotions can change. Then move on and choose to be happy.
每空限填1个单词。
How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice. As an effective listener, your goal is to hear and absorb what another has to say……in exactly the way they mean it to be understood. Only then can you respond properly. This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view……especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.
| |
Building Allowing us to Bringing us wisdom over and above mere intelligence. |
| Components of effective listening |
● Good listening consists of two key communication skills: |
| good listener |
Listening to the speaker Trying to be a Avoiding being affected by your emotions. Waiting before you take Verifying. Empathizing |
How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice.
As an effective listener, your goal is to hear and absorb what another has to say…in exactly the way they mean it to be understood. Only then can you respond properly.
This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize.
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view…especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.
Building Allowing us to Bringing us wisdom over and above mere intelligence. |
|
| Components of effective listening |
Good listening consists of two key communication skills: |
good listener |
Listening to the speaker Trying to be a Avoiding being affected by your emotions. Waiting before you take Verifying. Empathizing. |
I used to be the messiest person alive．Over the years, through watching others and by trial and error, I have finally found ways to come up with plans, organize them and follow through with them．
Make an outline of everything you need to have and do to make your plan happen．Make a list of all of the steps that need to be accomplished and think about what needs to be done．
Detail everything thoroughly and read over it so you can start coming up with some mental solutions of how to carry out your plans．
You should ensure that if for some reason way one doesn’t work, you have way two and way three to lean back on．Therefore, different ways are needed at hand．It’s just a matter of being organized．Chances are that there is always more than one way of doing things, and chances are that if one of those ways doesn’t work, one of the other ones will．
Committing yourself to finishing at least part if not all of your plan at once is also necessary．It will show that you not only have initiative to get things rolling, but that you are interested in the results obtained with making the move to get everything done．
If you make a commitment to finish before a specific time, make sure that you carry that out, and be sure to do everything in the way you said you would, within the time-frame you set for yourself．
Don’t try to tackle more things all at a time．All that does is delay your progress, distract you and make you lose your interest, motivation and energy．
Carrying out an effective plan requires being as organized as possible．You will only achieve this by sticking to the order of the plan and not deviating or trying to do more at a time．
Last but not least, you should never abandon things mid-project．It will only annoy everyone around you including yourself．Unfinished plans are a waste of time, energy and, in some cases, even money．
So, don’t be afraid of organization．The older we get, the more necessary it becomes to have the skills to follow through with confidence and to be able to carry through plans in an organized and manageable way．It pays to be organized, after all．
| Title: Tips on how to be |
||
| Tips |
Details |
|
| ◆List everything you need ◆List the |
To make your plan happen |
|
| Prepare three |
|
To |
| Do everything |
To show yourself you are determined to get things started and caring about the results. |
|
| Do one thing at once |
Stick to the order of your plan |
To save your interest, motivation and energy |
| Finish what you have started |
|
To get your plan |
| You shouldn’t be afraid of organization because it’s really worthwhile． |
阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为31～40的相应位置上。
It was a winter morning, just before Christmas, while most people were warming up their cars, my husband, Trevor, had to ride his bike 4 kilometers away from home to work. On his (arrive), he parked his bike outside the back door
usual. After 10 hours of labor, he returned to find his bike gone,
was our only transport. Trevor used it to get to work, and also the bike was used
(get) groceries, saving us from having to walk long distances from
we live.
I was so sad that I wrote to the newspaper and told them our story. Shortly after that, several people in our area offered to help. One wonderful stranger bought a bike, and then called my husband to fetch it. Once again my husband had a way to get to and
his job. It really is
honor that a complete stranger would go out of their way for someone they have never met before.
People say that a smile can (pass) from one person to another, but acts of kindness from strangers are even more so. This experience has had a spreading effect in our lives because it
(strong) our faith in humanity. And it has influenced us to be more mindful of ways, we, too, can share with others.
阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
注意：每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you'll be in business．
| Title |
How to |
| Meaning |
The way companies behave towards their customers． |
| Importance |
The quality of service determines whether companies can their customers．For example, bad service can result in |
| ☆Take your customers seriously because they are your boss and the source of your income． ☆Recognize the needs of the customers． ◇Ask the customers the right kind of questions and offer to their problems． ◇Understand customers' ◇Never ☆Make customers feel they are important and treat them as individuals by using their first name and praising them ☆Other small skills: ◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"． ◇Don't ◇Calm the customer down by making an |
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