第三节：完形填空（共20小题，每小题1.5分，满分30分）
阅读下面短文，从短文后所给各题的四个选项A、B、C、D中选出能填入相应空白处的最佳选项。
Jessie's Glove
I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.      21    the topics we discuss is the retention （保持）of quality employees -- a real challenge to managers when you consider the pay scale （薪水标准）in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."
Cynthia told the group that she    24    took a Circle K clerk job as an interim （过渡时期）position   25      she looked for something   26     .On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that    27     a single mother, money was very    28    , and her first check would    29    go for paying   30    . Perhaps she could buy his baseball glove with her second or third check..
When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that    31    as an office. Cynthia    32    if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused．
Patricia handed her a box. "I overheard you talking to your son   33    ," she said, "and I know that it is hard to   34     things to kids. This is a baseball glove for Jessie because he may not understand how    35    he is, even though you have to pay bills    36    you can buy gloves. You know we can't pay good people like you as much as we would like to; but we    37   care, and I want you to know you are important to    38  ."
The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40     than how much the employer pays. An important lesson for the price of a Little League baseball glove.

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