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If U．S．software companies don't pay more attention to quality, they could kiss their business good-bye．Both India and Brazil are developing a world-class software industry．Their weapon is quality and one of their jobs is to attract the top U．S．quality specialists whose voices are not listened to in their country．
Already, of the world's 12 software houses that have earned the highest rating in the world, seven are in India．That's largely because they have used new methods rejected by American software specialists．For example, for decades, quality specialists, W．Edwards Deming and J．M．Juran had urged U．S．software companies to change their attitudes to quality．But their quality call mainly fell on deaf ears in the U．S -- but not in Japan．By the 1970s and 1980s, Japan was grabbing market share with better, cheaper products．They used Deming's and Juran's ideas to bring down the cost of good quality to as little as 5% of total production costs．In U．S．factories, the cost of quality then was 10 times as high: 50%．In software, it still is．
Watts S．Humphrey spent 27 years at IBM heading up software production and then quality assurance．But his advice was seldom paid attention to．He retired from IBM in 1986．In 1987, he worked out a system for assessing(evaluating) and improving software quality．It has proved its value time and again．For example, in 1990 the cost of quality at Raytheon Electronics Systems was almost 60% of total software production costs．It fell to 15% in 1996 and has since further dropped to below 10%．
Like Deming and Juran, Humphrey seems to be winning more praises overseas than at home．The Indian government and several companies have just founded the Watts Humphrey Software Quality Institute at the Software Technology Park in Chennai, India．Let's hope that U．S．lead in software will not be eaten up by its quality problems．
72．What country has more highest-rating companies in the world than any other country has?
A．India． B．The US． C．Brazil． D．Germany．
73．Which of the following statements about Humphrey is true?
A．He is now still an IBM employer．B．He has worked for IBM for 37 years．
C．India honors him highly．
D．The US pays much attention to his quality advice．
74．By what means did Japan grab its large market share by the 1970s and the 1980s?
A．Its advertising was most successful．
B．Its products were cheaper in price and better in quality．
C．The US hardware industry was lagging behind
D．Japan hired a lot of Indian software specialists．
75． What is the writer worrying about?
A．Many US software specialists are working for Japan．
B．The quality problem has become a worldwide problem．
C．India and Japan are joining hands to compete with the US．
D．The US will no longer be the first software player in the world
When it comes to human resources, hiring highly-skilled staff is not usually enough for a company to function successfully. Besides the knowledge in their particular fields, employees must always have additional skills-----those of co-operation. In the case that work tasks can only be carried out by communicating with people, accepting common decisions, solving problems, sharing information and helping one another, teamwork skills are important.
While some jobs may require talent, the ability to work as a team is learned. There are no complicated formulas(规则); you don't need to have any special qualities or exceptional mental abilities. Individuals can be effective as a team if they have developed certain behaviors or habits of communication. Many companies, clubs and organizations use team building activities. Team building activities may include a number of teamwork elements. They are aimed at encouraging active participation in task accomplishment while all members have their roles as individuals and are able to co-operate towards a common goal as a team.
Many team building activities focus on problem solving and discussing team issues; thus argument as a way to common consensus (共识) is encouraged. Team building activities often involve recognition and identification of team member skills, talents, knowledge, and experiences which allow the team members to learn more about each other and fully utilize (利用) those skills where appropriate（合适的）. Many team activities are focused on developing keys to trust during challenging times.In the author's opinion, which of the following is important for a company to be successful?
| A．Specialized knowledge. | B．Highly-skilled staff. |
| C．Exceptional talent. | D．Teamwork skills. |
According to the second paragraph, co-operation skills______.
| A．require special qualities and abilities |
| B．are learned while working in a team |
| C．need exceptional mental abilities |
| D．are quite complicated to learn |
Team building activities are good for______.
| A．hiring employees with special talent |
| B．encouraging employees to co-operate |
| C．helping employees work independently |
| D．training employees in their special fields |
What is the best title of the passage?
| A．Team Building | B．Problem Solving |
| C．Communication Skills | D．Company Management |
As a boy, Sanders was much influenced by books about the sea, but by the age of fifteen he had decided to become a doctor rather than a sailor. His father was a doctor. So he was often with the doctors and got along very well with them. When he was fourteen, he was already hanging around the hospital where he was supposed to be helping to clean the medicine bottles, but was actually trying to listen to the doctors’ conversations with patients in the next room.
During the war Sanders served in the army as a surgeon(外科医生). “That was the happiest time of my life. I was dealing with real sufferers and on the whole making a success of my job.” In Rhodes he taught the country people simple facts about medicine. He saw himself as a life-saver. He had proved his skill to himself and had a firm belief that he could serve those who lived simply, and were dependent upon him. Thus, while in a position to tell them what to do he could feel he was serving them.
After the war, he married and set up a practice deep in the countryside, working under an old doctor who hated the sight of blood. This gave the younger man plenty of opportunities (机会) to go on working as a life-saver.When he was a small boy, books about the sea had made Sanders want to be ___.
| A．a surgeon | B．an army man | C．a sailor | D．a life-saver |
At the age of 14, Sanders ___.
| A．worked as a doctor by cleaning the medicine bottles |
| B．met some doctors who were very friendly to him |
| C．was interested in talking with patients |
| D．remained together with the doctors |
Having proved his skill to himself, Sanders ___.
| A．wanted to live a simple life like a countryman |
| B．came to realize that he was really working for his countrymen |
| C．taught himself life-saving |
| D．was highly respected by the old doctor |
When the war was over, he ___.
| A．learned from an old doctor because he was popular |
| B．started to hate the sight of blood while working |
| C．served the countrymen under an old doctor who needed someone to help him |
| D．had few chances to be a “life-saver” because he was younger |
Most children now chat daily either online or through their mobile phones. They are connecting to a huge number of other children all over the world. Some are shy “in real life” but are confident to communicate with others online; others find support from people of their own age on relationship issues, or problems at home.
Sometimes the online world, just like the real world, can introduce problems, such as arguments. Going online is great fun, but there are also a few people who use the Internet for offensive (冒犯性的) or illegal aims. Children must be made aware of both the good things and the dangers.
To keep children safe your management must cover the family computer. Just as you decide which TV pro-grams are suitable, you need to do the same for the websites and chat rooms your children visit. Remind your children that online friends are still strangers. Re-minding them of the risks will keep them alert (警惕).
Computer studies are part of schoolwork now, so it’s likely that your children may know more than you do. We get left behind when it comes to the latest gad-gets and the interactive areas of websites, like chat rooms and message boards, which are especially strange. The language of chat is strange to many parents, too. Chatters love to use abbreviations (缩写) such as: atb — all the best, bbfn — bye bye for now, cul8er — see you later, gr8 — great, Idk — I don’t know, imbl — it must be love, kit — keep in touch, paw — parents are watching, lol — laugh out loud, xlnt — excellent!The passage is meant for ______.
| A．children | B．parents | C．teachers | D．net bar owners |
Which of the following will the author probably agree with?
| A．The Internet is no good for children. |
| B．The chat language is strange to adults. |
| C．Children shouldn’t chat so much online. |
| D．The Internet is a good place for children. |
In order to keep children safe online, you’d better ______.
| A．choose suitable websites and chat rooms for them |
| B．teach them to use correct net words |
| C．surf the Internet together with them |
| D．forbid them to use the Internet |
If you stand beside him when your son is chatting about something secret online, he may use ______.
| A．bbfn | B．lol | C．paw | D．cul8er |
Most people think their time problems are outer, and that they are caused by the telephone, meetings, visitors, and delayed information or decisions. Although these problems often have a bad effete on them, as when people call or drop in, we usually contribute to them. We fail to have calls screened by a skillful secretary or assistant, or we leave our door open, actually assuring constant interruptions.
In almost all cases, it is possible to influence, if not control, it usually can cause problems, such as, slowness and indecision, lack of self-discipline, the inability to delegate, or the tendency to fight fires, to act without thinking, and to jump from task to task without finishing any of them.
Time is constant that cannot be changed. The clock cannot be slowed down or speeded up. Thus we cannot manage time itself. We can only manage our activities with respect to time.
The same skills are needed as those used in managing others—the abilities to plan, organize, delegate, direct, and control. Time management is simply self-management. It is impossible to be effective in any position without controlling one’s time effectively.
Successful time management does not mean working harder, but working smarter. All kinds of management skills must be used in the home and office to get most value from time. You must think ahead about what to do, and timely than others, making it get maximum results in the shortest possible period.According to the writer, time problems .
| A．are caused by the telephone, meetings and visitors |
| B．are caused by delayed information or decisions |
| C．can be solved by self-management |
| D．can’t be controlled |
Which of the following is NOT mentioned as tile internally generated time wasters?
| A．slowness and indecision. |
| B．Lack of self-discipline. |
| C．Jumping from task to task without finishing any of them. |
| D．Working hard. |
It can be concluded from the passage that the abilities to plan, organize, delegate, direct and control should .
| A．be used in managing others’ activities |
| B．be used in managing one’s own activities |
| C．not be used in time management |
| D．be used in managing both others’ and one’s activities |
We can also draw a conclusion that the key to successful time management is .
| A．working harder and harder |
| B．clever self-management |
| C．thinking of what to do, and how and when to do it |
| D．employing a skillful secretary |
In the early part of the twentieth century, racism was widespread in the United States. Many African Americans were not given equal opportunities in education or employment. Marian Anderson (1897-1993) was an African American woman who gained fame as a concert singer in this climate of racism. She was born in Philadelphia and sang in church choirs during her childhood. When she applied for admission to a local music school in 1917, she was turned down because she was black. Unable to attend music school, she began her career as a singer for church gatherings. In 1929, she went to Europe to study voice and spent several years performing there. Her voice was widely praised throughout Europe. Then she returned to the US in 1935 and became a top concert singer after performing at Town Hall in New York City.
Racism again affected Anderson in 1939. When it was arranged for her to sing at Constitution Hall in Washington, DC, the Daughters of the American Revolution opposed it because of her color. She sang instead at the Lincoln Memorial for over 75 000 people. In 1955, Anderson became the first black soloist to sing win the Metropolitan Opera of New York City. The famous conductor Toscanini praised her voice as “heard only once in a hundred years”. She was a US delegate to the United Nations in 1958 and won the UN peace prize in 1977. Anderson eventually triumphed over racism. According to this passage, what did Marian Anderson do between 1917 and 1929?
| A．She studied at a music school. | B．She sang for religious activities. |
| C．She sang at Town Hall in New York. | D．She studied voice in Europe. |
Toscanini thought that Marian Anderson .
| A．had a very rare voice | B．sang occasionally in public |
| C．sang only once in many years | D．was seldom heard by people |
Anderson’s beautiful voice was first recognized .
A. at the Lincoln Memorial B. in Washington, DC.
C. in Europe D. at the United NationsThis passage shows that Anderson finally defeated racism in the US by .
| A．protesting to the government | B．appealing to the United Nations |
| C．demonstrating in the streets | D．working hard to perfect her art |
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