C
Odland remembers like it was yesterday working in an expensive French restaurant in Denver. The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed, but Odland can’t get the memory out of his mind, nor the woman’s kind reaction (反应) . She was shocked, regained calmness and, in a kind voice, told the young Odland. “It’s OK. It wasn’t your fault.” When she left the restaurant, she also left the future Fortune 500 CEO (总裁) with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.
Odland isn’t the only CEO to have made this discovery. Rather, it seems to be one of those few laws of the land that every CEO learns on the way up. It’s hard to get a dozen CEO’s to agree about anything, but most agree with the Waiter Rule. They say how others treat the CEO says nothing. But how others treat the waiter is like a window into the soul.
Watch out for anyone who pulls out the power card to say something like, “I could but this place and fire you,” or“I know the owner and I could have you fired.” Those who say such things have shown more about their character(人品) than about their wealth and Power.
The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson. He wrote a best-selling book called, Swanson’s Unwritten Rules of Management.
“A person who is nice to you but rude to the waiter, or to others, is not a nice person,” Swanson says. “I will never offer a job to the person who is sweet to the boss but turns rode to someone cleaning the tables.”
49. What happened after Odland dropped the ice cream onto the woman’s dress?
A. He was fired. B. He was blamed.
C. The woman comforted him. D. The woman left the restaurant at once.
50. Odland leaned one of his life lessons from ________.
A. his experience as a waiter. B. the advice given by the CEOs
C. an article in Fortune D. an interesting best-selling book
51. According to the text, most CEOs have the same opinion about __________.
A. Fortune 500 companies B. the Management Rules
C. Swanson’s book D. the Waiter Rule
52. From the text can learn that __________.
A. one should be nicer to important people B. CEOs often show their power before others
C. one should respect others no matter who they are
D. CEOs often have meals in expensive restaurants
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Over -sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
| Category（种类） |
2003 |
2004 |
| Flight problems |
20.2% |
22.1% |
| Baggage |
18.3% |
21.8% |
| Customer service |
3.1% |
11.3% |
| Over-sales of seats |
10.5% |
11.8% |
| Refund problems |
10.1% |
8.1% |
| Fares |
6.4% |
6.0% |
| Reservation & Ticketing |
5.8% |
5.6% |
| Tours |
3.3% |
2.3% |
| Smoking |
3.2% |
2.9% |
| Advertising |
1.2% |
1.01% |
| Credit |
1.0% |
0.8% |
| Special passengers |
0.9% |
0.9% |
| Others |
6.0% |
5.3% |
| Total Number of Complaints |
2,988 |
1,792 |
51．About how many complaints about Credit were received by the CBC in 2003?
A．28 B．29 C．30 D．31
52．By about what percent did the total number of complaints decrease from 2003 to 2004?
A．40% B．60% C．75% D．100%
53．If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?
|
54．Which of the following statements can be inferred from the table?
a. In 2003 and in 2004, complaints about Flight problem, Baggage, and Customer service
together took about 50 percent of all consumer complaints received by the CBC Company.
b. The number of special passengers complaints was unchanged from 2003 to 2004.
c. From 2003 to 2004 the number of Flight problem complaints increased by more than 2 percent.
A．only a B．only b C．a and b D．a and c
55．From the passage we can know that .
A．customers are not satisfied with CBC
B．sometimes CBC sells more tickets than its plane’s fixed seats
C．CBC has more than twenty planes which fly to all the capital cities of the world
D．customers can only buy tickets with ready money
The eastern Indonesian Island of Komodo is proving a hit with adventurous tourists eager to catch a glance of the world’s largest lizard species. The island is the home of the huge lizard called the Komodo dragon.
A later species of the Jurassic period dinosaurs 130 million years ago, the Komodo dragon is in danger and has been placed under protection by the Indonesian government.
The huge lizard is called “Buaya Darat” by the local people who show great respect for the species. Tales handed down over generations of islanders speak of the dragon warning people of getting close to crocodiles.
The animal can reach a length of three meters when fully grown, gain a weight of about 135 kilograms and may live to an age of about 100 years. It digs a hole in the ground as deep as 9 meters and lay eggs---up to 30 at a time---that hatch in April or May. The newly hatched lizards, about 45 centimeters long, live in trees for several months.
Komodo dragons have been known to eat smaller members of the species and sometimes even other grown-ups. The Komodo dragon was first discovered in 1912 by a group of fishermen who protected themselves from a storm in the Banda Sea on the island.
Various species of the Komodo dragons are also found in Asia, Australia and Africa, but it is only on Komodo and the western tip of the neighboring island of Flores that they grow up to three meters long.
46. The message is mainly about .
the largest crocodile in the world B. the story of a dragon in Indonesia
a kind of huge lizard---the Komodo dragon
D. how the Komodo dragon was found and protected
47. Newly-born Komodo dragons .
A. dig very deep holes
B. are hatched in cold weather
C. are 30 centimeters long and weigh 45 kilograms
D. spend their first few months living in trees
48. Today Komodo dragons .
A. are protected by the local government
B. are hunted by Komodo fishermen
C. join in a special hatching program
D. live only on the Komodo Island
49. According to the passage, Komodo dragons .
are 9 meters long and live up to 80 years
are 3 meters long and live up to 100 years
weigh up to 135 kilograms and are 9 meters long
weigh 45 kilograms and live up to 135 years
50. The local people have great respect for the Komodo dragon because they believe ___
the dragon can prevent them from being attacked by crocodiles
the dragon has special curing power
the dragon is in great danger of dying out in its hometown
it takes thousands of years for the dinosaurs to become dragons
We are all called upon to make a speech at some point in life, but most of us don’t do a very good job. This article gives some suggestions on how to give an effective speech.
So, you have to give a speech —and you are terrified. You get nervous, you forget what you want to say, you stumble over words, you talk too long, and you bore your audience. Later you think, “Thank Goodness, it’s over. I’m just not good at public speaking. I hope I never have to do that again.”
Cheep up! It doesn’t have to be that bad. Here are some simple steps to take the pain out of speech making. Ask yourself the purpose of your speech. What is the occasion? Why are you speaking? Then, gather as many facts as you can on your subject. Spend plenty of your time doing your research. Then spend plenty of your time organizing your material so that your speech is clear and easy to follow. Use as many examples as possible, and use pictures, charts, and graphs if they help you make your points more clearly. Never forget your audience. Don’t talk over their heads, and don’t talk down to them. Treat your audience with respect. They will appreciate your thoughtfulness.
Just remember: Be prepared. Know your subject, your audience, and the occasion. Be brief. Say what you have to say and then stop. And be yourself. Let your personality come through so that you make person-to-person contact with your audience.
If you follow these simple steps, you will see that you don’t have to be afraid of public speaking. In fact, you may find the experience so enjoyable that you volunteer to make more speeches! You’re not convinced yet? Give it a try and see what happens.
41．The main idea of this article is .
A．that you can improve your speaking ability B．that a poor speaker can never change
C．to always make a short speech D．that it is hard to make a speech
42．Paragraph 2 implies that .
A．many people are afraid of giving a speech B. many people are happy to give a speech
C．many people don’t prepare for a speech D. many people talk too long
43．The phrase “talk over their heads” means .
A．speak too loudly B. look at the ceiling
C．look down upon them D. use words and ideas that are too difficult
44．All of the following statements are TRUE except .
A．few people know how to make good speeches
B．a lecturer does not need to organize his speech
C．research is important in preparing a speech
D．there are simple steps you can take to improve your speaking ability
45．The title for this passage may be .
A．Do Not Make a Long Speech B．How to Give a Good Speech
C．How to Prepare for a Speech D．Try to Enjoy a Speech
The UN passed a rule in the year 2004 to improve the quality of drink water and reduce deaths caused by drinking unhealthy water each year. The UN has already worked out the specific plan to reduce half of the number, that is, five thousand. The UN announced in the world there are about 1/6 of the world population can't meet the sanitation regulation of drinking water.
The water we drink and use is running short in the world. We all have to learn to stop wasting our quite limited water. One of the steps we should take is to find ways of reusing it. Experiments have already been done on this field. Today in most large cities, fresh water is used only once, then it runs into waste system. But it is possible to pipe the used water to a purifying(净化)factory. There it can be filtered(过滤) and treated with chemicals so that it can be used again , just as it were fresh from a spring. But even large cities purified and reused its water, we still would not have enough. Then we could turn to the oceans. All we would have to do to make use of seawater on earth is to get the salt out of it. This method has already been used in many parts of the world.
47. The way to stop wasting water is to ________ .
A. do experiments with water
B. purify the used water and reuse it
C. use fresh water once again
D. make use of seawater
48. The passage tells us how to reuse the used water. Which is the right order of the process?
a. to have the used water filtered b. to put chemical in it
c. to pipe it to the user
d. to pipe the used water to be purified in a factory.
A. dabc B. bcda C. bdca D. dcba
49. There wouldn't be enough water for us if we didn't ________ .
A. turn to the ocean for more water
B. reuse used water and make use of seawater
C. make fresh water from the seawater
D. take steps to reuse all water on earth
50. The word "it" underlined in the last paragraph refers to ________ .
A. the process of collecting salt from the ocean
B. the process of getting rid of the salt in seawater
C. purified water
D. seawater
The Eiffel Tower was built in 1889, in memory of the 100th birthday of the French Revolution. The Prince of Wales, later King Edward VII of England, opened the tower. Of the 700 suggestions that were handed in, Gustave Eiffel’s was chosen.
However, at first, it was not well accepted by all and a group of people — including many well-known writers and painters at that time — were fiercely against its design.
Being about 300 meters in height, and 7,000 tons in weight, it was the world’s tallest building until 1930. It was a great project for France. 300 workers took two years to build it. It isn’t an ordinary building, since it is almost made of steel. For example, its body moves around at most 12 cm in heavy wind. Moreover, its height changes up to 15 cm according to the temperature.
It was almost destroyed in 1909, but was saved because of its antenna(天线), which is used for communication at that time. Beginning in 1910 it became part of the International Time Service. French radio and French television have also made good use of its height.
The Eiffel Tower has also seen a few strange things. In 1923, a journalist rode a bicycle down from the first level of it. And in 1954, a mountain climber climbed on top of it and tried to measure its exact height.
Anyway, although its birth was difficult, it is now well accepted all over the world. It has been considered as one of the symbols of Paris.
44. The passage mainly tells us ________.
A. the history of the Eiffel Tower
B. some information about its design
C. what the Eiffel Tower was used for
D. how it became one of the symbols of Paris
45. Which of the following statements is TRUE according to this passage?
A. Many people couldn’t accept the Eiffel Tower at the beginning.
B. It was the world’s tallest building for hundreds of years.
C.A journalist rode down from the Eiffel Tower in 1954.
D.The Eiffel Tower was saved because of its height.
46. The French Revolution took place in _______.
A. 1889 B. 1923 C. 1789 D. 1930
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